Jump to content

  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Thompson website error resulting in wrong flights booked

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2953 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

Hi There


Wonder if anyone can help please.


We were on holiday with the family in Mallorka and whilst in Mallorka tried to book our flights back home to East Mids Airport.


Towards the end of the holiday we decided to start looking for various flight options with different airlines and used ryanair, jet2 and thompson websites to compare flight times and prices.


Thompson has shown available flight in the day on the 24/08/2014 and we decided to book it and stay a bit longer.


Bare in mind we have tried booking Thompson on a few occasions for a couple of days however they were showing flights one minute and then once the page is refreshed they would disappear. We thought it was due to their own holidays not sold last minute they would sell flight seats to general public at a reduced price, but they would disappear because it would have been sold or something.


Anyway, we we happy with the flight time and date and proceeded to booking it. Booked and paid. Thompson booking process took only a few minutes - we have paid with the credit card and it didnt even ask for the security letters or numbers.


As we were supposed to flight out in 2 days we thought we would check in at the same time and this is when we have realised that the booking was made for the 24/05/2015!!!

Somehow , somewhere in the computer world the dates changed during the booking itself.


We have selected correct dates in the original search, selected correct time and date for the flight and booked. Confirmation came however for the date in future!


We checked and Thompson is non refundable airline. We called credit card company and advised them of the incident.


When tried to go back and rebook the correct flight ( Thompson customer service line was permanently engaged) - they were no longer available!!


We had to pay for another tickets with Jet2 in the end.


Once were came back home we have raised this issue with Thompson - however they did not want to know and not even interested in giving us a credit note or vouchers to change for another date or flight or location.


We are raising complaint with the credit card under s75 of CCA1974


Ironic thing is - we cannot fly out of Mallorka on the 24/05/2015 at 12pm as we are getting married here in the UK at 2pm! So its not like we have made a mistake in dates or anything.


We are desperate to get the money back or credit towards another flight or a refund as not really interested in Thompson flights at all at the moment.


Can anyone help with any suggestions please?


thank you in advance

Link to post
Share on other sites

Hi elenaverdi


Welcome to CAG


You've made a Section 75 claim, so wait for a decision on that.


In the meantime put your case to the MD.


Write a Formal Letter of Complaint mark it as such. Explain what's happened, how they have let you down and what you want them to do.

Ask for a full refund, see what they offer.


Send it to:-


Ms Chris Browne

Managing Director

Thomson Airways


Link to post
Share on other sites

  • 1 year later...

apologies for such a long reply.

we have tried to write to the MD and his secretariat office then responded that they cant help as there were no errors with their website etc.

we have lost our money and now will never use them again

Link to post
Share on other sites

How did the s75 end up?

As this was a couple of years ago now



Click Here To Make A Donation

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

Link to post
Share on other sites

credit card werent helpful either - they asked for a final outcome letter from the airline and commented that there were no error. we have tried all routes. and werent even unreasonabe - we just asked for a credit note so we can perhaps use it for another holiday. they were having none of it.

Link to post
Share on other sites

If you have had a final response from the airline then your only option left is to issue a claim in the county court.



Click Here To Make A Donation

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...