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    • if you type in auxillis is our search top right in the red banner you'll see this con over auxillis and supposed courtesy cars , but it's not its an HP agreement is well known here.   9/10 it's ends up with you fronting a court claim out of your own pocket for auxillis against the other parties insurance company that you don't stand a chance of ever winning for a claim against them for the excessive HP hire car costs you got scammed with.   may i be frank that whomever told you looking at the circumstances of you incident that you'd ever win a claim and it not be 50/50 was wrong.   you were in a narrow road in a housing estate with cars parked down one side on a blind sweeping bend exceeding the speed you should have been doing for the stated weather conditions. running into someone's side that pulls out infront of you in such an area and it being where you live too so you know it well would never be the other parties faulty even without the poor weather. if this were to go to court you would lose.   sadly shows you were not driving with due care and attention.
    • I did see not to give those details out, but as these could wind up official court forms, I dont want to be on the wrong side of it.   the areas in boxes D and I, is it ok to say ""refer to appendix A, refer to appendix B"? There s a REALLy long list of "what the hell" I want out of them as this is making zero sense. Not only that, I've got a long list of "this is the hell" I need to send back in the dispute too.
    • the debt has been sold not passed on and yes there is no legislation that prevent a disputed debt being sold.   as for your other questions go read post 4 of that thread again carefully it's all there.   dx  
    • Can talktalk pass on a debt that was in dispute?   Is there a template I can send back? They shoulve have ALL the information anyway seeing as they took the debt over.   Not only that, I didnt get notified by talktalk that a debt was being passed on.   I'm looking over it now and will do it this weekend.   The parts asking for phone number and mail, I dont specifically want to give those out as they're for family use only.. Can I forgo those?
    • follow post 4 here:   The Pre-Action Protocol for Debt Claims is made by the Master of the Rolls as Head of Civil Justice. 1st Oct 2017 - Legal - Consumer Action Group
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies
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KWIK FIT MOT Mayhem ***Resolved***


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Honestly, why i dont listen to people about Kwik Fit i dont know. Decided to book an MOT a week + in advance as it was expiring on the 9th September, i see Kwik Fit are available on Sunday at 11am, pay for it and job done. Felt quite good about myself that i sorted it out and didnt run around like a headless chicken last minute.

 

I get a phone call this morning at 10am, 30 minutes before i am suppossed to arrive for my MOT appointment telling me, he wont be able to do my MOT as he has no testers available but he can reschedule me for the next available date which is the 12th, 3 days after my MOT expires.

 

No sorry, no apologies. "oh well its not my problem, im not a manager, i have got the short straw of ringing everyone, ring the online booking people"

 

Great service from the Watford branch of Kwick Fit on bushey mill lane! Thanks ever so much!:-x:-x:-x

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Hi deemi786

 

Welcome to CAG

 

Write a Formal Letter of Complaint, mark it as such. Explain what's happened (Booked M.O.T.), how they have let you down (KWIK FIT cancelled M.O.T. with zero notice, they have left you with a big problem) and what you want them to do (Compensate you).

 

This won't resolve your current issue, but they may compensate you.

 

Sent it to:-

 

Guy Wheeler

Customer Service Director

Kwik Fit

[email protected]

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Their is a Kwik Fit Customer Services Team that have a profile on CAG.

 

I have sent them a PM with a link to this thread.

 

Stigman

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NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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Hi deemi786,

This is to confirm that we have received your letter of complaint and the customer services team and area manager are currently investigating further. A member of the team will be in touch with you in due course to discuss further.

In the meantime, thank you for your patience.

Kind regards,

Kwik Fit Customer Services

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Why leave it so late to book the MOT, you could have booked it in 3 weeks before expiry. If it was tested yesterday and it failed and it couldn't be repaired for a week, would that be Kwik Fits fault as well?

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But it wasn't tested yesterday, it was cancelled at zero notice. If Kwik Fit couldn't carry out the M.O.T. then they should have given the OP reasonable warning.

 

Why leave it so late to book the MOT, you could have booked it in 3 weeks before expiry. If it was tested yesterday and it failed and it couldn't be repaired for a week, would that be Kwik Fits fault as well?
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But it wasn't tested yesterday, it was cancelled at zero notice. If Kwik Fit couldn't carry out the M.O.T. then they should have given the OP reasonable warning.

 

Whilst I agree, they can only do that if they have warning themselves, reasonable or otherwise.

 

I don't know the circumstances in the OP's case, but it could quite easily have been the case that the MOT tester that was due to be at work on that Sunday, phoned in sick on the Sunday morning, thereby leaving that branch Kwik Fit right in the lurch, with MOT's booked, but no one to test them.

 

Not making excuses either, those are for Kwik Fit to come up with, but having worked in the industry (not for Kwik Fit (or any other Fast Fit centre)) being let down at the last minute can throw, well, spanners, in the works for all involved.

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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Part of managing any buisness is the 'if this happens' scenario, planning ahead, for example, I've booked an M.O.T. for Sunday, what if the 'Tester' phones up sick, I'll just ring the customer up and let him know. So no planning ahead whatsoever.

 

Forget about Kwik Fit, a small family enterprise would have forward planning so these customer service issues don't materialize.

 

Whilst I agree, they can only do that if they have warning themselves, reasonable or otherwise.

 

I don't know the circumstances in the OP's case, but it could quite easily have been the case that the MOT tester that was due to be at work on that Sunday, phoned in sick on the Sunday morning, thereby leaving that branch Kwik Fit right in the lurch, with MOT's booked, but no one to test them.

 

Not making excuses either, those are for Kwik Fit to come up with, but having worked in the industry (not for Kwik Fit (or any other Fast Fit centre)) being let down at the last minute can throw, well, spanners, in the works for all involved.

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Why leave it so late to book the MOT, you could have booked it in 3 weeks before expiry. If it was tested yesterday and it failed and it couldn't be repaired for a week, would that be Kwik Fits fault as well?

 

Whilst I agree, they can only do that if they have warning themselves, reasonable or otherwise.

 

I don't know the circumstances in the OP's case, but it could quite easily have been the case that the MOT tester that was due to be at work on that Sunday, phoned in sick on the Sunday morning, thereby leaving that branch Kwik Fit right in the lurch, with MOT's booked, but no one to test them.

 

Not making excuses either, those are for Kwik Fit to come up with, but having worked in the industry (not for Kwik Fit (or any other Fast Fit centre)) being let down at the last minute can throw, well, spanners, in the works for all involved.

 

 

Lets not make excuses for them or make light of it, they are a cowboy outfit and they know it.

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Lets not make excuses for them or make light of it, they are a cowboy outfit and they know it.

 

Oh, I've absolutely no argument with that statement :)

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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Thank you all, out of courtesy i thought i would give you an update.

 

I managed to book my car into servicingstop.co.uk in the end who did it for £25 which is cheaper than Kwik Fit anyway who also picked the car up and delivered it back.

 

I got a call in the meantime from customer services (Kwik Fit) telling me he was "very sorry". Apparently none of their stores do MOT's on Sunday and i shouldn't have been able to choose a Sunday on the online booking system, he said "that's not your fault its ours" and "you should have been notified sooner, not on the day of the MOT booking".

 

He offered me a free MOT but since i had already rearranged he gave me £25 off in vouchers as a good will gesture.

 

Thank you all for your suggestions, much appreciated.

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Well Done deemi786

 

So 'he had no testers', is misleading, it's not the same as 'we don't carry out M.O.T.'s on a Sunday', that should of been flagged up when an attempt was made to book the M.O.T., instead the system allowed the booking.

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