Jump to content
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


  • Tweets

  • Posts

    • London1971
      Lowell/Overdales letter of claim now claimform - 2019 paypal EU debt

      By London1971 · Posted

      I've just taken another look through the stuff they sent me in response to the CPR request, the notice of assignment isn't the original , it's on a plain sheet of non letterhead paper, in fact it could have easily been typed up by Overdales, or anybody really.  On the other side of the paper are standard Lowell terms and conditions that are only half on the page. Should this be part of my defence?
    • BankFodder
      Blocked from escalating to a manager

      By BankFodder · Posted

      I agree with my site team colleague above. We need to know all the facts including which company you are dealing with and an explanation of the problem. It really is too difficult to start giving speculative advice on some speculative problem that you have laid out as a generalised scenario
    • DebtFreeMO
      Help!! 45k debt mountain!

      By DebtFreeMO · Posted

      Moorcroft are sending a rep round to my house this week. What is the best way to handle this? Ignore and not answer the door or engage with them? I haven't acknowledged anything since I started on this journey and defaulted on my cards in December 2022
    • BankFodder
      Dangerous non complete install Bt left us terminating our contract asking us £545 we haven’t terminated non one wil talk

      By BankFodder · Posted

      Very sorry but with the best will in the world, I don't think we can at all understand what the situation is here. Please can you try rewriting this on a word processor and maybe send a copy of what you have written to a friend and working out together so that the story is complete but as brief as possible. Maybe a list of dates as well. If you can do that and then repost your story we can have a look
    • recycledhippy
      Local authority tenancy issue when downsizing

      By recycledhippy · Posted

      Hi, I am a local authority tenant and was in a 3 bed house. At the end of last year, my last child moved out and so did my spouse as we are now going through a divorce which meant that I was in the house alone and decided that I needed to downsize not only for myself but to offer the property to a family that needed it. I registered on the local authority housing bidding site as i was asked to do and I was accepted and given a priority banding as I was downsizing and they were desperate for my house. I have been extremely lucky and after about 6 weeks was accepted for a new build from a housing association via the housing gateway. I viewed the property 2 weeks ago and had to sign the tenancy last week when they were doing bulk signups for the houses and that is the day I moved. In between viewing and sign up, I contacted my current local authority landlord and asked how I give notice as I had been accepted for a property I had bid on and was moving.  The lady told me how to do it online and then said that I needed to give a full weeks notice which wasnt a problem as I had enough time.  (I was also told a weeks notice was what i would need to give by another staff member about a month ago when I phoned up for another housing related question.  I dont have any of this in writing.) I have now moved, handed back the keys and I am now being told that I need to give 4 weeks notice which I cannot afford. I hav e spoken to the council again explaining that I was told a week and that to be honest, if I knew they were going to charge me 4 weeks I would not have been able to move and would have stayed in the other house.  I thought I was doing the right thing. They said that calls are recorded and they asked me when I called in and was told a week and they would listen to the telephone conversation and if it was correct what I was told, they would see what they could do to reduce the notice period. They have now emailed me back and said that they have listened to the conversation and the lady said 4 weeks notice and I am liable for 4 weeks rent.  Now I may well of misheard her when I thought she said a full weeks notice she may have said 4 weeks notice but I am sure she said a full weeks notice and i was told a week by another member of staff a few weeks ago. I have emailed her back and said that I may of misheard but I would like to listen to the phone recording myself.  As yet they havent responded. I think its unreasonable for them to make me give 4 weeks when I had to sign the new tenancy with little notice or loose the property.  And it was all done through their gateway, and they will have a tenant in there pretty much straight away getting rent from them. I am on a very low income, I am on my own, I have serious medical issues and I am really getting myself stressed out over this. Any advice would be so appreciated.  Can I insist they let me listed to the recording? RH  

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
      • 1 reply
      BankFodder

      Picked By

      BankFodder,

    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
      BankFodder

      Picked By

      BankFodder,

    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
      WanTToMoveOn

      Picked By

      WanTToMoveOn,

    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
      BankFodder

      Picked By

      BankFodder,
    View All

  • Recommended Topics

Twitter X - Include the @company's twitter name in your post title – here's why…
The UK Stands With Ukraine - 'Slava Ukraini'
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

RLP letter, help please!

Candidissou
 Share
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3517 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Candidissou

Candidissou

Posted
Posted

Hello everyone,

 

I have already read quite a lot of things here,

and I have seen that everyone is trying to help as best as they can,

and I was just amazed by that.

 

I'd like to apologize if there are some things that you don't understand,

I am french, just trying to do my best.

 

two days ago I stole 3items from Primark in Picadilly with my boyfriend.

I know how bad it is, and how I should have thought about that before doing that stupid thing.

 

It was the first time I ever steal and same for my boyfriend.

 

We are both 16. Even though, we bought some stuffs (3items) the security obviously got us.

 

I have the Algerian/dutch nationality so he used to be like 'if you can't talk to me in Arabic,

than I will only let your boyfriend leave'.

 

we gave our ID,

gave the items that we have stolen,

they took a picture, and

then he asked us our email address

saying that if our parents aren't checking on it,

then we're lucky because they won't know about it.

 

No police were called, and as we were alone in England,

he let us leave without a 18 year old person.

 

Now, I have different questions:

Would it be a letter?

Or could it be an email as well?

 

I know that what we've done was so so wrong, and we'll just never do it again.

But the thing is, my parents just CANT know at all.

I should have think about that before, right.

 

Also I read that we don't have to pay the fine etc,

but if we pay it, would they only send one letter?

 

I know that I shouldn't pay for that,

but I'd just like to think about something else,

because I feel so ashamed and guilty about it even if I deserve it.

 

Thank you to all the people trying to help me, thank you a lot..

Link to post
Share on other sites
dx100uk

dx100uk

Posted
Posted

firstly

 

it is NOT A FINE

 

and they have NO LEGAL STANDING whatsoever.

 

RLP letters come in unmarked envs anyway

 

DO NOT PAY THEM ANYTHING

 

it WILL NOT stop the letter.

 

your BEST course of action is to TOTALLY IGNORE THEM.

 

there is a very like thread from somewhile back

 

that details a very like 'case' to you

 

i'll see if I can find it later.

 

bottom line - IGNORE RLP.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
Candidissou

Candidissou

Posted
  • Author
Posted

Hello dx100uk,

 

Thank you for your reply!

 

Alright, but then I have read somewhere that letters are not adressed to parents,

 

and that they won't know unless you don't pay etc.

 

.but is that possible when you are under 18 that your parents dont know about it?

 

Yes, I'd like a look at this case if you can find it!

 

And I get it, I don't have to pay rlp.

Thank you again

Link to post
Share on other sites
rebel11

rebel11

Posted
Posted

Hi Candidissou

 

Letters will be sent to the address that you gave the security guard. As DX they do like sending letters, quite a few, they are meant to scare you into paying. They are not fines, just speculative invoices without a breadown of costs, even if they have a breakdown, Primark's business model does take account of losses through theft. If you get letters, remove personal details and scan the letter.

Link to post
Share on other sites
dx100uk

dx100uk

Posted
Posted
http://www.consumeractiongroup.co.uk/forum/showthread.php?421213-Caught-shoplifting-RLP-Letter-to-parents-help

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
Candidissou

Candidissou

Posted
  • Author
Posted
Hi Candidissou

 

Letters will be sent to the address that you gave the security guard. As DX they do like sending letters, quite a few, they are meant to scare you into paying. They are not fines, just speculative invoices without a breadown of costs, even if they have a breakdown, Primark's business model does take account of losses through theft. If you get letters, remove personal details and scan the letter.

 

Hi rebel11

Thank you so much for replying!!

I got what you said.

I gave the security my parents adress, which is on my ID, considering that I am 16 I didn't have the choice.

So would you have any idea of something I could do so that my parents will not know?

Thank you again for answering, this is so nice of you.

Link to post
Share on other sites
rebel11

rebel11

Posted
Posted

If your parents live overseas, just contact them, tell them. You might have to be creative. They might send a letter, they might not.

 

Hi rebel11

Thank you so much for replying!!

I got what you said.

I gave the security my parents adress, which is on my ID, considering that I am 16 I didn't have the choice.

So would you have any idea of something I could do so that my parents will not know?

Thank you again for answering, this is so nice of you.

Link to post
Share on other sites
Candidissou

Candidissou

Posted
  • Author
Posted
If your parents live overseas, just contact them, tell them. You might have to be creative. They might send a letter, they might not.

 

They'd kill me!

Alright.

And do you have any idea of why they asked us our email adresses?

Link to post
Share on other sites
rebel11

rebel11

Posted
Posted

Everyone makes mistakes, you made a mistake. Primark suffered no loss, the products were returned.

I'm not sure why they asked for your email. Maybe because everyone these days asks for email addresses.

 

They'd kill me!

Alright.

And do you have any idea of why they asked us our email adresses?

Link to post
Share on other sites
Candidissou

Candidissou

Posted
  • Author
Posted
Everyone makes mistakes, you made a mistake. Primark suffered no loss, the products were returned.

I'm not sure why they asked for your email. Maybe because everyone these days asks for email addresses.

 

A big mistake.

Right, because with all of what I have read, no one ever had an email instead of a letter.

Thank you again rebel11, so nice of you helping!

Link to post
Share on other sites
silverfox1961

silverfox1961

Posted
Posted

Hi and welcome.

 

To add to the above advice and RLP contacting yours or his parents.

 

It may need ONE letter being sent to RLP with a couple of lines of text.

 

"Any liability to you or any company you claim to represent is denied."

" This is a personal matter and as such I deny you the right to contact any third party."

 

This should stop them writing to your parents. If they fail to adhere to your letter, you could then make a claim against them for harassment.

 

From 1 October this year, taking court action against a company that is misleading people or using aggressive tactics, is much simpler that before.

 

The Consumer Protection from Unfair Trading regulations (CPUT)will be beefed up which may make RLP sit up and take notice.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites
  • 3 weeks later...
Candidissou

Candidissou

Posted
  • Author
Posted

Hello everyone,

 

I'm back on the forum since my last post on August:

''We are both 16. Even though, we bought some stuffs (3items) the security obviously got us.

I have the Algerian/dutch nationality so he used to be like 'if you can't talk to me in Arabic,than I will only let your boyfriend leave'.

 

we gave our ID,

gave the items that we have stolen,

they took a picture, and

then he asked us our email address

saying that if our parents aren't checking on it,

then we're lucky because they won't know about it.

No police were called, and as we were alone in England,

he let us leave without a 18 year old person.''

 

I just got the letter, and I wanted to know if some of you could help me with any advice?

I learnt that we musn't pay the fine, mine is of 180pounds.

May I post the letter on the forum for you to have more informations?

 

Thank you to all the amazing people always trying to help others with silly mistakes they've done..

Ps: Sorry for my english mistakes as well, i'm a french citizen but i'm trying to do my best though!

Link to post
Share on other sites
silverfox1961

silverfox1961

Posted
Posted

Hi.

 

Your case is slightly different to the usual RLP cases we get as you are under 18. Normally we would say ignore the rubbish but is has transpired recently that RLP will write to your parents as you are under 18 and IF you live at home with them. If you live alone, they will say they will wait until you are 18 before chasing you again.

 

If you live with your parents and you don't want them to know about this, you will need to send ONE letter denying any liability to them and also refusing them any rights in contacting any third party (your parents). After that, you can safely ignore any further letters

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites
citizenB

citizenB

Posted
Posted

Is this an update on your original situation, ?

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?431219-Shoplifting-in-Primark./page2

 

If so, I will merge your threads :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites
Candidissou

Candidissou

Posted
  • Author
Posted

Hi silverfox1961, and first of all thank you for your quick reply.

 

Indeed, I live at home with my parents and they don't know any about this, i managed to get the letter before they did (LUCK!!)

 

you recommand that I send them a letter saying that I refuse that they contact my parents,

but then my boyfriend has a flat, so should I put his adress so that they send letters to this adress instead of mine

so that my parents don't know about it?

 

Because what I mean is if I only tell them not to send letters to my parents,

they will still send letters at my home,

which is actually as if they were sending it to my parents.

 

hello citizenB, yes it is an update on my original situation!

Link to post
Share on other sites
citizenB

citizenB

Posted
Posted

Righto, I will put both threads into one so people have the full history and don't have to keep asking you questions you have already answered :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites
Candidissou

Candidissou

Posted
  • Author
Posted
Hi.

 

Your case is slightly different to the usual RLP cases we get as you are under 18. Normally we would say ignore the rubbish but is has transpired recently that RLP will write to your parents as you are under 18 and IF you live at home with them. If you live alone, they will say they will wait until you are 18 before chasing you again.

 

If you live with your parents and you don't want them to know about this, you will need to send ONE letter denying any liability to them and also refusing them any rights in contacting any third party (your parents). After that, you can safely ignore any further letters

 

silverfox1961, and first of all thank you for your quick reply.

 

Indeed, I live at home with my parents and they don't know any about this, i managed to get the letter before they did (LUCK!!)

 

you recommand that I send them a letter saying that I refuse that they contact my parents, but then my boyfriend has a flat, so should I put his adress on the letter so that they send letters to this adress instead of mine,so that my parents don't know about it?

 

Because what I mean is if I only tell them not to send letters to my parents, they will still send letters at my home,which is actually as if they were sending it to my parents.

Link to post
Share on other sites
dx100uk

dx100uk

Posted
Posted

quite honestly I would not do anything.

 

 

you write saying do/not use this/that address

they'll use that against you as a embarrassment tool.

 

 

there is another long thread here that involved someone under 18

go read that

 

 

same forum as yours

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
 Share
Go to topic listing

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


Follow: @real_CAG

Navigation Links

Welcome
CAG Community Centre
CAG Library
Banks & Credit
Other financial Institutions
Retail
Non-Retail
Work & Social
PayDay and Short term Loans
Debt
Motoring
Legal

Latest

Our Picks


Help and Support

CAG Library
Questions about This Site
Change your notification sound
Change your profile picture - FREE!


Useful LInks

County Court Forms
MoneyClaim Online
CPR - Pre-Action Protocols
Civil Procedure Rules
UK Legislation
Youth Consumer Service

Reclaim the right Ltd

registered in the UK
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS

The Consumer Action Group

The National Consumer Service
×
×
  • Create New...