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Please can i have some advice on EON?


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I also have been having problems with Eon.

 

 

I have a rather large debt which has gradually accrued over a period of two years.

 

 

Not wanting to make excuses but I suffer from depression and dealing with this has been a slow process.

 

 

However, I received a letter the other week from an agent calling to collect the outstanding balance - which of course I couldnt pay.

 

 

I rang them up and explained the situation and that I had already paid £200 in August

and could afford to continue to pay £200 a month to cover usage and repay the arrears.

 

 

I also said that I am expecting some money to come through with in the next 6 week where I would potentially

be in a position to repay the outstanding balance.

 

 

I do not want pre-payment meters for this reason as by the time they were installed I would probably be able to repay the outstanding balance.

 

 

However, this doesnt seem to wash with Eon at all and they are currently ignoring my emails, requesting they accept my offer as outlined here.

 

 

I have tried to ring them but like many places they only seem to have one phone line !

 

 

I have shown my commitment to paying them and I have also recently changed my tariff for another 12 months so I am trying to be fair.

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Hi dfr

 

We have EON rep's on this site who can look into the matter for you, Helena and Malcolm.

 

Let us know how you get on, so we can advise further.

 

A thread has been created for you.

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If they aren't responding to your emails, then I would send one last email saying that you will be paying £200 a month (if you're sure you can afford that, otherwise what you can reasonably afford). Tell them that unless you hear from them within 7 days you will assume that they accept the arrangement.

 

Add that you do not require any visits from their agents and do not agree to pay for any such visits. Neither do you want a prepayment meter.

 

Set the email to get a received receipt and a read receipt, keeping copies of everything.

 

Then pay your bill exactly as you have laid out.

 

Keep a printed copy to show to any agent they might send later to show you've told them you don't want their visit.

 

Is your meter inside or outside your property?

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Both Inside - gas meter in the garage and electricity in a little cupboard under the stairs which we have recently had to remove the door to the cupbaord its in, to make it more accessible for the dear meter reader who has a habit of tripping over phone wires and internet cables as my wifes PC workstation is next to it ! Eon wanted £500 to move it so it was outside and more accessible so funnily enough I left it !

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As your meters are inside I believe that eon would need to get a warrant from the court to change the meters to prepayment. I believe they'd have to notify you of their intention to do this. As they haven't done this I hope you've got time to pay a good chunk, if not all, before this happens. If you pay they can't do it so I wouldn't worry unduly, but obviously the sooner the better.

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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thanks for this. I got a response from them today:

 

'To get this sorted, please call the specialist team you need directly on 0345 302 3759 Monday to Friday: 8am-8pm and Saturday: 8am-4pm. They will be able to sort things for you straight away and get a payment arrangement set up.

 

There’s only certain teams that are authorised to do this I’m afraid and we were just passing you to the correct team.

 

Please do give them a call directly to set up a payment arrangement.'

 

Admittedly I got the email after they closed - however my main issue is I have tried ringing these people on several occassions and not been able to get through; or if I do, I then get put on hold. I have even laboured this point with them in repeated emails but I have also now formally written to them too, to confirm my offer. Ok, it wasnt sent recorded but atleast they will have to respond in writing I guess ?

I do see a light at the end of the tunnel as they are willing to help.

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Don't let them bully you into anything you don't want or can't afford. Let us know how you get on.

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I would ask them when you phone for an email address and email details of the call etc and who you spoke to - and ask that all future correspondence be in email form as records can then be kept accurately.

 

I have a battle with EON at the moment as they won't accept that I moved in May and no longer need their services. I don't want to do my own thread as I haven't got time but will use the phone number here to get the points across to them.

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Hi dfr200764

 

I'm sorry it took a long time to reply to you. I'm sure we can help.

 

The best way forward is to set up a formal payment arrangement. The team advised in the email we sent are the ones to talk to about this.

 

A payment arrangement needs to cover the ongoing usage and clear the debt within an agreed period. The team referred to in the email have a bit more flexibility than general advisors and, depending on the circumstances, can set the arrangement over a longer period. Might make things a little easier.

 

It may also be possible to look at a one off arrangement to give you time to clear the debt within the next few weeks. Again, this will depend on the individual circumstances.

 

If you set up an arrangement as a Monthly Direct Debit, your daily Standing Charges will be cheaper too.

 

By registering with our website, you can keep an eye on your payments through the 'Direct Debit Manager.' This will let you make sure the payments are covering your ongoing usage and reducing the debt.

 

Just to make you aware, without a formal payment arrangement, follow up will continue. It does, though, take quite a long time to reach the warrant stage. During this time, we'll send a series of statements, letters, emails (where appropriate) and also try to contact you by phone or through home visits to talk to you about ways of clearing the debt.

 

Applying for a warrant to fit a prepayment meter is very much a last resort and will only be done when all other options have been exhausted.

 

I know you don't want a prepayment meter but, if you were to re-consider, the debt could be put on the meter to collect at, I suspect, a lower weekly rate than with a credit meter.

 

Hope this helps dfr200764. Let me know if you need any more information.

 

Malc

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Thank you but

 

 

I have had a lot of problems getting through to the appropriate department, believe me.

 

 

I either can not get through at all or

 

 

i do get transferred then placed on hold.

 

 

Personally, I am not keen to waste my time this way so have formally written to Eon to state my proposals for clearing the debt.

 

 

I would be grateful if you can at least confirm receipt of my letter which was also sent with my income/expenditure details.

Dean

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malc could you not take dfr200764's details via a private message and organise a call back from credit operations?

 

Clearly they are unhappy with the service they are receiving so this should be treated as a complaint

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Hi Dean

 

I do understand the frustration caused when waiting for phone calls to be answered and I'm sorry you've had such difficulties contacting us.

 

If you've sent the letter to our general correspondence address, it will be answered but there's a bit of backlog with letters at the moment. As a result, it may be a few days before you receive a reply.

 

As I mentioned above and as our advisor said, your case needs to be dealt with by a specialist team. They've more system access than general advisors and will be able to move this forward.

 

I've just tried the number and there's no waiting time at present. Alternatively, as nottslad says, pop your details on a Private Message and I'll either arrange a call back or phone you myself and put you through to the relevant team.

 

It's important we both agree to the payment arrangement and this is set up on our system. Without such a formal arrangement, debt follow up will continue.

 

Don't know if you're aware, but several UK water companies support trust funds which can be used to cover essential bills such as energy bills. Depending on who supplies your water, help may be available through these trust funds. Might be worth a call to your water provider.

 

Hope this helps Dean.

 

Malc

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I have a battle with EON at the moment as they won't accept that I moved in May and no longer need their services. I don't want to do my own thread as I haven't got time but will use the phone number here to get the points across to them.

 

Hi sillygirl1

 

I'm sorry I missed your post previously.

 

Did you move out of the property or change supplier in May?

 

If you moved out in May, did you let us have the details then? If you did, the account should've been closed and a final bill sent. If not, it can still be done now and backdated but we'd probably need sight of a document like a Tenancy Agreement, proof of sale, council tax bill etc to confirm the dates. Depends on the individual circumstances.

 

If you changed supplier, have we sent a final bill yet?

 

Sorry for all the questions. Not sure from your post what's happening here.

 

Malc

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