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    • That's a point that's often forgotten here. Governments are only as good as the so called ''serfs'' who elect them. It's the British public who voted this shower in and they only have themselves to blame. 
    • Read all the Hermes threads on this sub- forum – or at least as many as you can until it becomes totally repetitive. Start with this thread :   where somebody appears to have located and addressed the Packlink in the UK although they look as if they may be going into liquidation – and at base they are certainly a Spanish company. At some point you will have to decide that the parcel is lost and then you will have to begin the proper claim procedure with Packlink – and I suggest – with Hermes separately and when they eventually decline liability – as they surely will (although you never know) then we will help you make a claim in the court if necessary.
    • so in addition to STILL not supporting your opinion with reasoning ... you dont want to tell us your 'opinion on feeding children either   .. it really must be a truly abysmally wretched opinion then eh?
    • Ah, my wretched opinion would that be the same opinion that won the referendum? confirmed in the Euro election and gave Boris an 80 seat majority to “get Brexit done”? and who will lead you forward to your rejoin utopia? Labour’s left? ohno ,they are quite happy we left The Lib Dims, lets have another referendum? that went well at the last General Election Twobit political chancers, e.g.  Sir Kier, or Genghis perhaps? or are you going to wait until wee Nicky takes over the UK (minus Margaret Ferrier MP, of course, who’s name I don’t see gets a dishonourable mention anywhere  on your other thread) sorry for the delay, plenty to do, horses and hounds to look after, pheasants to shoot etc etc ,we are very busy at the moment here in the countryside
    • Thanks BF  - you have pretty much summarised exactly what I have done so far   We are definitely not in a place to reject the car - it's otherwise very good and would much prefer just going down the rectify and sort out route.    While it was fresh, I raised this with the salesman last night and at around lunchtime today, confirmed with with Audi UK too about their policy (confirming what we already know) however they will intervene only if PA are being obstructive.   I have just had a phone call from their service department so while not a peep from the salesman, it does look like he has actioned it somewhat.  he initially started with the need to book the car in however once I updated him about the actual scenario (having purchased it + his own dept checks) concluded in him agreeing that the 3mm difference alone between two of the tyres is not acceptable. I also stated based on this statement and also the fact the manual and MPC state it should not be on driven on different brands/treads/patterns, I would not drive it back to the dealer (50+ miles away) to book it in given its potential dangerous state.   He has gone to the team to discuss and will call back - Seemed pretty understanding so lets see the results. I have the headoffice + the immediate audi brand director for the group to hand if we need to escalate    As always, thanks again for your help/advice
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Isiris V DVLA Barnsley Magistrates Court

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Just thought Id post what happened today.


I was in court for being the RK of a vehicle that was un-insured 6 months after I had sold it. On arrival we were told someone would see us before court. I waited and was led into a interview office.


The lady read the charge then asked if I had the car. "No"

Did I sell the Car. "Yes"

Did I send off the V5 "Yes"


Well we haven't received it, can you prove it? I said no I couldn't. She then went on a bit about we can fine the original £80 now with no costs blah de blah.


I then interrupted and said, "But I don't need to prove it. Section 7 of the Interpretation Act of 1978 says I don't"


She looked at me, said we will withdraw the case and advised me in future to send correspondence recorded. I was in a rush so didnt want to argue

Whatever I post is my opinion and should be taken as such, an opinion. While it is what I believe and is offered in good faith, it should not be taken as a statement of truth

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A good result for you, and some more egg on the collective faces at the DVLA then. thumbup.gif


I wonder how much it's cost us tax payers to bring "the case" against you.

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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I would agree that documents of this kind should be sent by a tracked method of post.

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While you may agree, there is no legal requirement to do so and actually a law that states it is not necessary. Why incur any additional costs to your selves.


Dont feel sorry for the DVLA.


There was 61 cases, only 7 turned up. So they have received 54 x £110 in costs

Whatever I post is my opinion and should be taken as such, an opinion. While it is what I believe and is offered in good faith, it should not be taken as a statement of truth

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I would agree that documents of this kind should be sent by a tracked method of post.


Why? The courts, bailiffs, dvla all send stuff first class and assume delivery and take enforcement action based on this assumption. We have that exact same right. If we post something to the dvla then we have the right to assume it delivered. Right?

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I would agree that documents of this kind should be sent by a tracked method of post.


a recorded post costs about £1.80 for a standard size letter which is a cost we should not be expected to incur to cover for their incompetance and, AFAIK big organisations like the DVLA don't even have to sign for it their end anyway.


I send documents of this kind using the "proof of posting" service though which is free at the post office counter and gives you sufficient evidence that you sent the document should you need it.

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