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    • Hi all, We bought a part to fix our washing machine approx 13 months ago direct from the manufacturer of the washing machine via phone. This part then failed 13 months later, as confirmed by their own engineer, who was sent by the manufacturer (who is also the retailer for the part) FoC. The engineer actually installed a replacement part, the machine came back to life, but they then removed the part used for testing (and ours reinstalled) as "we would be charged for it". The retailer are refusing to replace the part, stating that they only warranty parts for 90 days. When I stated that I believed the Consumer Rights Act gives me longer than that, they insinuated that it did not, and this was repeated by many representatives. AIUI for goods bought more than 6 months ago, I need to get an engineers report to confirm the part has failed? Or that it has failed due to manufacturing issues? Or would the companies own engineers report suffice? Also, does anyone have any other decent contact details for Hotpoint (or the Whirlpool group)? Thanks, GH
    • Thank you for that "read me", It's a lot to digest, lots of legal procedure. There was one thing that I was going to mention to you,  but in one of the conversations in that thread it was mentioned that there may be spies on the Forum,  this is something that I've read quite some time ago in a previous thread. What I had in mind was to wait for the thirty days after their reply to my CCA request and then send the unenforceable letter. I was hoping that an absence of signature could be the Silver Bullet but it seems that there are lot of layers to peel on this Onion.  
    • love the extra £1000 charge for confidentialy there BF   Also OP even if they don't offer OOC it doesn't mean your claim isn't good. I had 3 against EVRi that were heard over the last 3 weeks. They sent me emails asking me to discontinue as I wouldn't win. Went infront of a judge and won all 3.    Just remember the law is on your side. The judges will be aware of this.   Where you can its important to try to point out at the hearing the specific part of the contract they breached. I found this was very helpful and the Judge made reference to it when they gave their judgements and it seemed this was pretty important as once you have identified a specific breach the matter turns straight to liability. From there its a case of pointing out the unlawfullness of their insurance and then that should be it.
    • I know dx and thanks again for yours and others help. I was 99.999% certain last payment was over six years ago if not longer.  👍
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi

 

 

I haven't been on here for a while

 

 

I was wondering if I could get any help

 

 

I have 3 items from brighthouse for the amount of £20 a week

 

 

I recently came out of work and have been on benefits but

 

 

recently got a 6 month sanction

 

 

I have told brighthouse this and worked out my affordable amount I have as I only get child benefit and tax credits as £5 spare each week

 

 

I have paid over a third on all 3 goods but

 

 

brighthouse won't accept this amount even if my agreement was to be made longer

 

 

what suggestions is there that I could do as I need the 3 items for day to day life

and without them I don't think I would be able to be seen in public as I need to wash my clothes

 

 

any advice would be great as

 

 

I have explained to them 4 or 5 times about my circumstances and they just don't listen

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Keep everything in writing making an offer of payment, - maybe use email as it would be easier.

 

If Brighthouse will not accept your offer then that is their problem, not yours.

 

Brighthouse would need an order from the court in order to retrieve their property - the 3 items they have. I do not believe that Brighthouse goes to court...

 

You could also send Brighthouse notification that you do not want anyone calling at your home - they have to abide by this request.

If I've given you advice, then it is just my thoughts / opinions - doesn't mean I am right!

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I have told them that on the phone and In store to the manager

 

 

he asked both times on what grounds I am removing rights

 

 

I said harassment but they still called

 

 

am I best recording all calls myself from now on and keep records in any other ways

 

 

I have told them it's only a temporary arrangement but they are literally like a computer

 

 

once it says no it won't change its mind and

 

 

thank you for your advice

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Good Afternoon daniel_gogarty,

 

I am sorry to hear that you are currently experiencing financial difficulties. I would like to assure you that we appreciate that our customers’ circumstances may change and are committed to assisting our customers through any financial difficulties.

 

We advise that your local Store Manager is the best person to discuss this matter with as they will be able to review your circumstances and agree a suitable resolution but as it seems you have had difficulties doing this, I kindly request that you email [email protected] quoting your reference F0710740 in the subject line.

 

Please don't forget to include your account details (account name, address, store the account is with and contact number) so I can then escalate any concerns you may have in order to get a suitable resolution in place.

 

If you would prefer to speak to somebody about this, please call our Customer Relations Team on 0800 526 069 and we will be happy to help put in place measures to resolve this matter.

 

Many Thanks

 

Jason

 

Web Relations

Team

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I have told them that on the phone and In store to the manager he asked both times on what grounds I am removing rights so I said harassment but they still called am I best recording all calls myself from now on and keep records in any other way I have told them it's only a temporary arrangement but they are literally like a computer once it says no it won't change its mind and thank you for your advice

 

You do not need any grounds or reason to inform Brighthouse that they must not call at your home.

 

You do not need any grounds or reasons to stop Brighthouse calling you on your phone.

 

If you confirm with 'Jason at Brighthouse' whether he has received your account details in addition to you removing access to your home, then if anyone from Brighthouse calls at your home I would advise you to call your local police and ask them to attend since you are being harassed.

 

If you can record phone calls and any future visits, this would be of help to you. I have also sent you some interesting information in private message, though when you read that message you will see the reason why I can not write this within a public forum.

If I've given you advice, then it is just my thoughts / opinions - doesn't mean I am right!

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oh dear the 'we think we are bailiffs act again'

 

 

have you got their silly insurances?

 

 

time to reclaim the lot!

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Good Morning daniel_gogarty

 

An email was sent to you yesterday morning by the Customer Relations Team and your local store would have also been made aware of this.

 

If you have not received the email, I can arrange for this to be re-sent.

 

Please let me know if this is required.

 

Many Thanks

 

Jason

 

Web Relations Team

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Guest Ann-Marie at BrightHouse

Good Afternoon daniel_gogarty,

 

I understand the Customer Relations team have resent the email and a letter will also be sent in the post as requested.

 

Should you require any further assistance please email us at [email protected]. Alternatively please call 0800 526069 and we will be happy to help.

 

Many thanks

 

Ann-Marie

 

Web Relations Team

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