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Mastercare Policy


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Totally disgusted in 1st claim against my policy in 8 years.


Machine broke, called 5.8.14 no engineer until 12.8.14 said I need

new drum. lots of calls to Know How and Hoover to be told on the 26.8.14

by Know How that I had been let down on so many points that she requested

that my machine be written off (backed by a Manager) more calls to see when I could get a new machine. Then on 28.8.14 engineer phoned to say he was at my house to do repair, I advised him what I had been told by Know How 2 days previous.


Now turns out that they have classed me as refusing a repair and write off has been cancelled and engineer now on holiday until 15.9.14 so I will have to wait.


I have spent lots of time and money on all these call and I am having to pay to wash

a family's washing since 4.8.14. It's like they are on a bonus if the only have to do a repair the glee in his voice was sickening.


Never again will I recommed Currys or Mastercare and will avoid a Hoover product at all costs!

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ring the people up and ask to speak to a COM , just mention COM and see the reaction of the person and say that you want a resolve asap.

for a manager to authorise a write off and going against their word is pathetic, who did you speak to, did u take a name/ time etc.

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A manager from the W/O team called me on Tuesday to say that as far as he was concerned they had done nothing wrong and it was my fault for rejecting a repair! I tried to tell him that I did NOT refuse a repair but told the engineer what I had been advised on the 26th ie it was a write off. He was totally not interested kept repeating himself and talking over me. I was almost in tears and told him it was making me ill his reply was to laugh and say ' it won't change my decision to which I replied 'I was not looking for sympathy' just justice.


I had to end the call as I was getting upset and was fearful of what I might say.


What is COM?


I have kept note of all calls, times, dates and person spoke to. I sent an email to customer services complaints on 02.09.14 got the usual acknowledgement but nothing since

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