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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Dear all,

I am currently filling in my ET1 form which needs to be done in next week - ahhhh the stress of it!!

My case is very long but involves disability discrimination - stress anxiety and bullying and migraines and constructive unfair dismissal (last straw) and breaches of contract and failure to follow grievance procedures etc etc

How do I word this on the form? - do I just say I was discriminated at each of the points I feel I was even though some are back in time although all part of same

Sorry for the lack of detail but too long to explain all.

Also ref teachers pay and failure to give a pay rise for five years even though in contract is a breach of contract but how would this be worded?

Thanks for any advice.

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Hi there, if you feel your case is complicated you should try and get some professional advice on completing the ET1 - if you have legal cover with your house insurance give them a ring and they will put you in touch with a solicitor, the fees will be covered by your insurer.

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My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Do not be misled into thinking this is a simple form and that you will be able to provide all the details later. The part which describes the nature of your claim needs to be completed in full detail (my understanding is that it is often attached as a separate document).


You will need to separately itemise each different type of claim you are making.



If you are bringing a breach of contract claim in there, you will have to explain what specific term of your contract has been breached (quote the specific clause).


It really is worth getting this right before you file, otherwise it will cause you a headache when the other side applies to have you struck out. Have a look at templates on the internet for this and try to seek advice.


Not the strict three-months-minus-one-day from the date of dismissal deadline to bring a claim. You've got to make sure you know what the deadlines are and do not miss them.




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Hi there


Before you can submit a claim, you must now go through mandatory conciliation with ACAS. This does "pause" the limitation clock of three months, as long as you start the early conciliation process within those three months. You need an EC number to put on the claim form.


As above, for the purpose of the ET1, you should include details of all the claims you are intending to bring (and make sure you tick the right boxes!). You can submit a separate particulars of claim document if the ET1 isn't large enough. But you can't do that if you're intending to submit the claim online, so you would have to submit it by post or by hand.


As a lay person the tribunal won't expect your ET1 to be perfect - just word it as you have here and ensure you tick the right boxes and they will help you out a little along the way.

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Thanks for all your good advice, it has been really helpful, and I will I think need to get some urgent legal advice about how to word it = already told have V good case by solicitor but due to changing House insurance companies problem with funds at moment and don;t want to pay out too much so prepared to do alone.

One very minor thing though that intrigues me but I have looked everywhere for and cannot find an answer is if senior manager sends an email and implies a misuse of public funds that is totally false and obviously just used to intimidate me - is this any breach at all - in context documented disabled due to stress anxiety and depression etc As I say minor in overall scheme..

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