RBS (Natwest) PPI

[racingrandom]

Hi guys this is my first post,

 

I took a loan with Natwest in 2007 and

was told when applying that I must take the PPI to get the loan.

 

 

A year later I cancelled the PPI and made a complaint to RBS,

 

 

it took them 12 weeks to investigate and they didn't uphold my complaint,

they said that they couldn't locate the call records

but as I had signed for the loan that meant I had signed for the PPI and was aware of it.

 

At the time I had been having money problems which was a reason for me trying to get a refund of the payments at the time,

Natwest eventually defaulted me in December 2008,

I moved address shortly after and I have not made a payment since about September 2008.

 

I received a letter from RBS in July this year saying that they would like to look into my original complaint again

and asked if I could sign and return the form to confirm my new address,

 

 

I called RBS and they confirmed my details by phone and I was told that I would receive a decision in a few weeks.

 

 

I'd heard nothing for about 4 weeks until I received a text message from RBS-PPI on the 27th August

which said "Dear Mr RacingRandom Re PPI ref: *****. We confirm your payment has been made by cheque. Please allow 10 working days for receipt"

 

I hadn't received any letter or form to sign to accept an offer from RBS, just this text message.

 

 

On Friday I received an offer letter from them dated the 20th August, nine days before I received the text message,

in it they make the offer which I am happy with

 

 

but as you probably know they state that any funds will first be used to offset and the remainder to myself.

 

The loan is still unpaid with a balance much higher that the refund for the PPI,

the loan is showing on my credit file until the end of September and it hasn't been sold,

I also have a Natwest overdraft unpaid for the same amount of time.

 

So I am wondering if anyone has any experience or has heard of RBS not offsetting against an old debt,

 

 

I'd love to receive a cheque and I could do with the money :smile:

 

 

I was fully expecting any refund to be offset against the loan but the letter and the text message are conflicting.

 

 

I also thought that any offer the bank makes has to be accepted by myself but I never received an offer just an outright decision, is this normal?

 

Thanks in advance for any help guys.

[ims21]

If they have said in their letter that they will first set off against other liability then it is likely that they will do that.

 

On the loan they can only set off against arrears.

 

Some banks do send an acceptance form with their offer, others don't but if a claimant disagrees with the offer amount then they can always challenge it.

[dx100uk]

have you ever sent them an SAR to get all the statements?

 

 

to

1 check the refund is correct

 

 

and

 

 

2 check the loan is not littered with penalty charges etc etc

 

 

dx

[racingrandom]

Hi guys thanks for the replies,

 

But I just woke up this morning and a cheque for the whole amount offered has arrived!! I'm made up as I said I could really do with the money. If there is anyone else out there not claiming on an old unpaid loan then I say there is nothing to loose and a lot to gain.

 

Thanks guys

[maroondevo52]

a cheque for the whole amount offered has arrived!! I'm made up as I said I could really do with the money.

 

Good stuff