Jump to content

RBS (Natwest) PPI

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2897 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

Hi guys this is my first post,


I took a loan with Natwest in 2007 and

was told when applying that I must take the PPI to get the loan.



A year later I cancelled the PPI and made a complaint to RBS,



it took them 12 weeks to investigate and they didn't uphold my complaint,

they said that they couldn't locate the call records

but as I had signed for the loan that meant I had signed for the PPI and was aware of it.


At the time I had been having money problems which was a reason for me trying to get a refund of the payments at the time,

Natwest eventually defaulted me in December 2008,

I moved address shortly after and I have not made a payment since about September 2008.


I received a letter from RBS in July this year saying that they would like to look into my original complaint again

and asked if I could sign and return the form to confirm my new address,



I called RBS and they confirmed my details by phone and I was told that I would receive a decision in a few weeks.



I'd heard nothing for about 4 weeks until I received a text message from RBS-PPI on the 27th August

which said "Dear Mr RacingRandom Re PPI ref: *****. We confirm your payment has been made by cheque. Please allow 10 working days for receipt"


I hadn't received any letter or form to sign to accept an offer from RBS, just this text message.



On Friday I received an offer letter from them dated the 20th August, nine days before I received the text message,

in it they make the offer which I am happy with



but as you probably know they state that any funds will first be used to offset and the remainder to myself.


The loan is still unpaid with a balance much higher that the refund for the PPI,

the loan is showing on my credit file until the end of September and it hasn't been sold,

I also have a Natwest overdraft unpaid for the same amount of time.


So I am wondering if anyone has any experience or has heard of RBS not offsetting against an old debt,



I'd love to receive a cheque and I could do with the money :smile::smile:



I was fully expecting any refund to be offset against the loan but the letter and the text message are conflicting.



I also thought that any offer the bank makes has to be accepted by myself but I never received an offer just an outright decision, is this normal?


Thanks in advance for any help guys.

Link to post
Share on other sites

If they have said in their letter that they will first set off against other liability then it is likely that they will do that.


On the loan they can only set off against arrears.


Some banks do send an acceptance form with their offer, others don't but if a claimant disagrees with the offer amount then they can always challenge it.

If I have helped you please leave me a message by clicking my star


1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here


How To Upload Documents To Cag







Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.


If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon


If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary





Link to post
Share on other sites

have you ever sent them an SAR to get all the statements?




1 check the refund is correct






2 check the loan is not littered with penalty charges etc etc




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Hi guys thanks for the replies,


But I just woke up this morning and a cheque for the whole amount offered has arrived!! I'm made up as I said I could really do with the money. If there is anyone else out there not claiming on an old unpaid loan then I say there is nothing to loose and a lot to gain.


Thanks guys

Link to post
Share on other sites

a cheque for the whole amount offered has arrived!! I'm made up as I said I could really do with the money.


Good stuff :thumb:


Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Link to post
Share on other sites


  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...