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Natwest repayment plan.


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Hi

Please could someone advise me. I have wrote to Natwest and asked to set a repayment plan up to pay back my overdraft as I am experiencing financial hardship. I asked for charges and interest to be frozen.

I had a reply and had to fill in an income and budget form which i did. This morning I received a letter stating they have my form but will not accept any arrangements and charges etc will still be added, unless i ring them.

I really do not feel up to talking to them, so is there anything i can say to them in order for them to accept my offer. All my other creditors have accepted by letter.

Please help.

Thanks so much.

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Hi Cherroo,

 

Have you seen this template letter and used it - http://www.consumeractiongroup.co.uk/forum/showthread.php?387436-Letter-for-consideration-regarding-Hardship-or-Financial-Difficulty

 

It quotes the relevant sections of The Lending Code, asks the bank to stop adding interest and charges and asks them to refund charges added during the period of Financial Difficulty.

 

Always adapt letters to reflect your own case and circumstances.

 

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