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Chris.Marsh

Changed energy supplier without Authority!

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It would appear that I have been moved to another energy supplier without my authority!

 

This started back in November last year when I was contacted by Unicom sales and offered a better deal on my electric supply

all sounded pretty reasonable on the phone and they e-mailed me a Letter of Authority to sign and return.

 

 

On reading this Letter of Authority which gave them the authority to contact my current supplier

and gather information about my account and rates;

but I noted that there was a paragraph that gave them the Authority to Terminate my contract with my current supplier

and move it to them, so at this point I left it.

 

I soon received a call asking for the Letter of Authority,

I explained that I wasn't happy with the Termination Clause and that I wouldn't sign such a letter.

 

 

I was assured that they wouldn't terminate my current supplier contract without my say so;

so to be sure I edited the Letter of Authority and removed the offending paragraph, signed it and sent it back.

 

I never heard any more until

 

 

a couple of months ago when I noticed that my DD payments to Unicom had jumped from about £30/Month to well over £1,000/Month.

 

 

I immediately rang Unicom to see what was going on and

they told me that it was because of my electric supply which they had taken over,

I found this to be quite distressing as I had been paying my previous supplier in the region of £700/Quarter.

 

I asked on who's Authority had they transferred my contract?

I was informed that I had signed a Letter of Authority and that they had this letter on file;

I asked for them to e-mail me that letter which they did and I can confirm that the copy they have is the edited version that I sent.

 

So my question is did they have the authority to terminate my contract?

 

Regards

Chris

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no!!

 

 

get the ofgem involved quickly

 

 

contact your old supplier and get them to reverse the switch


..

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Get a subject access request off to them immediately so you get back a copy of the amended letter you sent them.

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I have a copy of the original Letter of Authority, I have the edited version and I have the edited version again but this time e-mailed from them so this proves that the version they have on file is the one that I edited.

 

so do I have enough?

 

Is the next action to contact them again and ask then to read the Letter of Authority again and point out the edits I made?

 

Regards

Chris

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also chrish

 

 

go have a read of the BES threads in this forum.

 

 

dx


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First off, do as dx100 says above and report it to Ofgem.

 

 

Next is to send them an official complaint and marked as Official Complaint and include a copy of the amended contract.

Also send an email with your complaint to the CEO - chris.earle@switchingon.com and see what he has to say.

 

 

When you have gone through the formalities, then you can start moving higher. It's not an overnight fix though.

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OK and thank you Guys, I'll get the process under-way on Monday.

 

Regards

Chris

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