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    • I received a Claim Form issued on 19 Jul 2021. The claimant is ParkingEye Limited.    The alleged offence took place on 22/10/2019. The particulars of claim read as follows:   "Claim for monies outstanding from the Defendant in relation to a Parking Charge (reference xxxxxx/xxxxxx) issued on 25/10/2019. The signage clearly displayed throughput University Hospital of Wales, Cardiff - Staff 4, Heath Park, Cardiff, CF14 4XW states that this is private land, managed by ParkingEye Ltd, and that it is subject to terms and consitions, including auhotisation being required for parking, by which those who park agree to be bound (the contract). ParkingEye's ANPR system captured vehicle xxxxx entering and leaving the site on 22/10/2019, and parking without authorisation. Pursuant to Sch 4 of the Protection of Freedoms Act 2012, notice has been given to the registered keeper, making them liable for the Parking Charge payable upon breach."   As they claim the PCN was issued in October 2019, I do not recall receiving anything in the post. I did receive a Final notice of Debt Recovery from dcbl, demanding £140. However, it had no reference on the letter so I just ignored it. I logged on to ParkingEye's portal to access photographic evidence and did not manage to find the complete PCN, however, there were just two pictures of the car with a time stamp (please see the attached files). I have copied the parking charge details from ParkingEye's website:   Parking charge details Parking Charge Reference: xxxxxx Vehicle Registration Number: xxxxxx Contravention date/time: 22/10/2019 19:41:52 Contravention location: University Hospital of Wales, Cardiff - Staff 4 Location address: Heath Park, Cardiff, CF14 4XW Stay duration: 0 hours 30 minutes Allowed duration: 0 hours 10 minutes Status: Open Outstanding balance: £155.00 (Please allow 24 hours after payment for it to be reflected on the balance)   I do not recall parking there, however I may have entered the car on multiple occasions on the day to turn the car around.   I visited the car park yesterday to take some pictures (please see the second attached file)   I have completed the AOS on moneyclaim.gov.uk   I am looking to file my defence based on the following points: The photographic evidence supplied by the claimant does not prove the car parked in the above mentioned car park. It just shows the front and the back of the car with two different time stamps. The notice which states that it is a staff car park is located right at the end of the car park, which is not noticeable as you approach the car park and the board seems fairly new to me, the claimant has not provided any proof to suggest that it was there when the alleged alleged offence took place? As they have allowed a 10 minute grace period, a £70 charge for 20 minutes is unreasonable.   Any advice would be much appreciated!! Thanks a lot. Parking Eye 2-converted.pdf 20210725_232345-converted_compressed.pdf
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    • Just need a bit of clarification on this. I run my own online business so I think I've got it right, but just good to have some clarification. I bought some items via ibidder auction site. Typically trade and liquidated items for sale there.  The items were men's fragrances and as I gather, auctioneers skip out of a load of the legal consumer right act jargon (from what I recall). Anyway. Several of these fragrances arrived smashed to bits. I logged it with the auction house with all photo's and evidence, and the staff responding even agreed with me that it was clearly damaged in transit.  Anyway, rather than refund me right away or ask me to return said damaged items to get a refund (as should happen right? After all, they pay insurance for their own benefit, to protect themselves as the sender), they put a claim in without refunding me. It's like they have been waiting for compensation to pay me, and if that didn't happen, it's no money for me.  To stop this getting long, the courier refused the claim because the items they sent were prohibited. Terms state anything made partly of wholly of glass won't be compensated and even so, fragrance rules is no more than 4 per parcel (they sent me around 10). Of course that's not my fault, they are responsible for shipment of goods and if they choose to cut corners, then regardless of it being trade lots, that's on them, not me. They've breached compensation terms of the courier and yet because of them not getting compensation, they wont give me my money back, even though they agreed from the evidence that items were clearly damaged in transit.  My thoughts on this (please tell me if I'm wrong): First port of call as they aren't forthcoming via emails is to put the pressure on them. Truthful bad reviews on sites like trustpilot will surely make them want to do the right thing? (That step is already done, by all means I'm happy to hear that I was wrong or it was stupid).   If that fails then it's down to an LBA, not just for the amount lost out on but also for loss of value of other items in the package (glass, liquid damage to those items reducing the value) and reasonable hours lost where instead of putting into my own business, I've been dealing with them.    The sum is low, some £50 or so. Yet it's the principal. I have to deal with customers day in, day out and if I cut corners by not fully insuring shipments, then it's me who takes the brunt and has to refund the customer anyway, so why should another businesses risk mean I've lost out? Thanks
    • both pages are in the earlier upload LFI   dx  
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Feel I've been mis sold Macbook Pro


plkinsey
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Hi,I wonder if anyone could advise me please?

 

On Thursday, I purchased a MacBook Pro from PC World.

 

I inspected the display models, and saw one I liked. It was £100 more for the retina display model, and didn't really feel it was worth paying the extra, so paid £899 for the non retina display model.

 

When I took it home, I couldn't quite put my finger on it, but for some reason, I didn't like it as much.

 

I passed by another PC world branch on Saturday, and decided to pop in.

 

The retina model, is considerably thinner than my version, and also, my version is a 2012, the retina is 2014, now I feel that I purchased the machine. based on the display model. I asked in that store if I could exchange it, and pay the extra, but was told NO as I'd used it.

 

Do you think I have grounds for exchange, as I feel, the display model was not indicitive of what I was actually buying?

 

Many thanks in advance.

 

PLK

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So was there a display model of the one you purchased? Or did you look at the display model for a different model and base your purchase on that without asking to see the one you were actually buying?

If you didn't actually check a display model for the one you wanted to purchase then I don't think you have much legal right to return it.

 

From the sounds of things, the display model wasn't the same as the model you were actually buying, so I'm not sure how you expect it to be indicative of something different.

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Basically,I looked at the display model, which was advertised at £899, there was no other model, but on the price sheet, it showed the upgraded model.

 

As far as I was concerned, I was buying the one on display

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Ok, I'm a bit confused here.

First of all, what was the model you physically looked at in the store? The Retina display model? Or the non-retina/older model?

The spec sheet attached to that. Was it the spec sheet for the retina model? Or the non-retina model?

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There was a retina model on display, at £899, there clearly was a difference between the retina model and non retina model.

 

It wasn't made clear to the OP that there was indeed a difference or the OP made an assumption, the OP purchased the non retina model.

 

The retailer should of made it clear what the OP was buying, Sales, display, POS etc.

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Yes basically, I was told the only difference was the retina display, which I could live with. I was not informed that the cheaper one (which was not displayed, just had spec sheet) was indeed an older, and thicker machine.

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Send the following amended template, send it Recorded Delivery.

 

http://www.which.co.uk/consumer-rights/action/letter-to-get-a-refund-if-your-item-is-faulty-

 

Contact your Card Provider, ask to carry out a Chargeback, amend and send the following template Recorded Delivery.

 

http://www.which.co.uk/consumer-rights/action/letter-to-make-a-chargeback-claim-

 

You will need to stop using it and restore it to it's factory restate.

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Ok, yes that's a bit different if they told you the only difference was the quality of the display. If the appearance/specification is different beyond that though then they should accept the return as mis-described/mis-sold.

From your original post it wasn't clear if you spoke to anyone, it read to me like you just assumed that would be the case and went ahead with the purchase without checking.

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