Jump to content
  • Tweets

  • Posts

  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

BT warns it will increase phone bills by 6.5%

Please note that this topic has not had any new posts for the last 2248 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

BT has warned millions of customers it is increasing its prices by up to 6.5% from December this year.


It will increase the line rental for direct debit customers by 6.25% to £16.99, and the rate for calling UK landlines by 6.44%, while the pence per minute (ppm) rate for calls to UK landlines and 0870 numbers will go up 6.44% from 9p a minute to 9.58p.


The set-up fee for landline calls will increase from 15p to 15.97p, residential calls to the Timeline speaking clock will go up from 36.6p to 38.97p and call return will increase from 19.9p to 21.19p.


Broadband prices are going up by as much as 6.49%





Link to post
Share on other sites

That's disgraceful considering it can't provide a decent service. The high speed broadband, when working properly is superior to anything else on the market but it's reliability is very poor. We had 15 days without any usable internet or phone recently and I had to make 4 fault reports before it was fixed, each one involving at least a 3 day wait for repair (5 if it includes a weekend). Every time the engineer came out they blamed the pole across the road for the problem and said it is due to be replaced. That was several weeks ago and guess what? The pole still has not been replaced, the internet has packed up again and it is another 5 day wait for a repair! No amount of complaining seems to budge them from this wait, they just blame BT outreach engineers for the wait and say it is out of their hands (still BT though???). They also threaten to charge you £130 each time they come out if they find a fault on your property with the wiring etc which is quite anxiety provoking to those of us without the expertise to be sure it is not. There is no automatic compensation for time without any internet or phone, last time I rang to ask for half the bill to be deducted (for 15 days without phone or internet) and I had a lengthy debate on the phone as they would only offer compensation for about a third of the bill. In the end I emailed and itemised what I was deducting from the bill as compensation to which they agreed in the end but there was still nothing for the inconvenience or the cost of using mobile internet for all my family members. You do get free access to a free BT wifi but this was difficult to access from our computers, very slow and the mobile internet was better. I would willingly go elsewhere for phone and internet except for pressure from family members who want the fast upload speeds that you get with BT.

Link to post
Share on other sites

It is not just BT B/B customers that their bad network maintenance is affecting, since April my B/B speed by another ISP has more than halved at one time going below the Upload speed of 0.12Mb


After phoning my small ISP on 10th Aug who tried to help by juggling something their end but this didn't improve much, then on 19th Aug Internet off for about 4 hours and when it returned their Status said that their Provider (BT installing Infinity?) had diverted/re-routed round the works and that re-route had been faulty (my very low speeds) and had finally broken-down completely, and had now been repaired and connections were coming back. Since then my speed is increasing every day and I even get flashes on the Test of 12/16Mb before settling today at 4.97Mb.


Still not back to the 7 or 8Mb that I was getting earlier in the year but I live in hopes, if I live that long:jaw:

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...