Jump to content


  • Tweets

  • Posts

    • Not Evris offer, the court offers mediation service.   All claims proceed to hearing if mediation fails /not happen.   Why do you not wish to attend in person to stand your claim ?     Absolutely you must comply with the courts directions or your claim risks being struck out. Preparation for a hearing should happen irrespective of mediation.   https://www.consumeractiongroup.co.uk/topic/460613-suing-a-parcel-delivery-company-when-you-dont-have-a-direct-contract-with-them-–-third-party-rights-copy-of-judgment-available/#comment-5255007   Andy  
    • LPA.  (I'm fighting insolvency due to all the stuff that he and lender have done).  He appointed estate agents - (changed several times). Disclosure shows he was originally appointed for a specific reason (3m after repo) : using his powers as acting for leaseholder to serve notice on freeholders (to grab fh).  There was interest from 3 potential buyers. He chose one whose offer depended on a positive result of the notice.  Disc also shows he'd taken counsel advice - which was 'he'd fail'.  He'd simultaneously asked to resign as his job (of serving notice) was done and he'd found a buyer.  Lender asked him to stay on to assign notice to the buyer.  Notice failed, buyer didn't buy.  So receiver stayed.  There was 1 buyer who wanted to proceed w/o fh but receiver/ lender wasted 1y trying to get rid of them!  Disc shows why. But I didn't know why at the time. In later months Lender voiced getting rid of receiver. Various reasons - including cost.  But there's a contradiction/ irony: as I've seen an email (of 4y ago) which shows the receiver telling lender not to incur significant costs and to minimize receiver costs.    Yet lender then asked him to serve another notice - again counsel advice indicated 'he'd fail'.  And he did fail.  But wasted 3y trying and incurred huge legal costs - lender trying to pass on to me. Lender interfered - said wanted to do works.  Receiver should have said no.  But disc. shows he agreed to step aside to let them do the works - on proviso lender would discuss potential costs first (they didn't), works wouldn't take long (took 15m), and lender would hold interest (they didn't) (this last point is crucial for me now - as I need to know if I can argue that all interest beyond this point shouldnt be allowed?)   I need to check receiver witness statement in litigation with freeholders to see exactly what he said about 'his position'. But I remember it being along the lines of - 'if the works increased the value of the property he didn't have a problem'.  Lender/ receiver real problems started at this point. The cost of works and 4y passage of time has meant there is no real increase in value. Lender (or receiver) didn't get any permissions (statutory or fh) (and didn't tell me) and just bulldozed the property to an empty shell.  The freeholders served notice on me as leaseholder for breach of covenants (strict no alterations).  The Lender stepped in (acting for me) to issue notice for relief of forfeiture - not the receiver.  That wasted 2y of litigation (3y if inc the works) and incurred huge costs (both sides).  Lender's aim was to do the works that every potential buyer balked at due to the lease restrictions.  Lender and receiver knew couldn't do works w/o fh permission. Lender did them anyway; receiver allowed.  Receiver remained appointed.  I'm arguing lender interfered in receiver duties.  Receiver should have just sold property 4-5y ago w/o allowing any works.  Almost 3y since works finished the property remains unsold (>5y from repo). The property looks brand new - but it was great before.  The lender spent a ton of money - hoping that would facilitate a quick sale.  But the money they spent and the years they have wasted has meant they had to increase sale price.  It's now completely overpriced.  And - of course - the same issues that put buyers off (before works) still exist.   The receiver has tried for 2y to assert the works increased value. But he is relying on agents estimates - which have proved highly speculative. (Usual trick of an agent to give a high value to get the business - and then tell seller to reduce when no-one buys.). And of course lender continues to accrue interest (despite 4y ago receiver saying pause interest). Lender tried to persuade receiver to use specific agent. Disc shows this agent was best friends with the lender's main investor in the property.  Before works this agent had valued it low.  After works this agent suggested a value 70% higher!  The lender persuaded receiver to sack one agent and instead use this agent.  No offers. (Price way too high).   Research has uncovered that this main investor has since died.  I guess his investment is part of probate? And his family want it back?    Disc shows the sacked agent had actually received a high offer 1y ago.  Receiver rejected it.  He was relying on the high speculative valuation the agents had given him to pitch for the business. The agents were in a catch-22.  The receiver sacked them. Disc shows there has been 0 interest ever since. I don't think lender or receiver want all this to come out in public domain via a trial.  It will ruin their reputations. If I can't get an order for sale with lender - can I apply separately against receiver?
    • Ok many thanks. Just wanted to check that nothing else for us to do / send for the moment. Will update again once we receive a copy of their N181 and proposed directions for review. Our post is a bit hit and miss at the moment. Appreciate the help through this process.
    • Yes and will ask you if you are in agreement and or wish to add /remove any direction.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Virgin Media - court claim


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3514 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi I've been trying to start a thread but it keeps saying "add 2 more characters" despite adding 8 more!

 

It's a bit long & drawn out but to sum up:

 

My Grandma started having dialysis so I had to pop in more to help her her out & take her to & from appointments.

 

I decided to cut back to accommodate her as I couldn't bare to take her offered funds.

 

I called virgin in jan 14 & downgraded my package. I was advised the package would be less moving forward.

 

However, the bills got higher and higher.

 

I emailed asking why. No reply.

 

I emailed again & they replied 3 weeks later saying they've been trying to phone me. No reply to a single point in my email.

 

I wrote a letter to customer services asking for the package to be cancelled & enclosed my initial emails asking for a reply. 1 month later and no reply.

 

I then wrote to the CEO Mr Mockeridge & again (to my surprise) no replies to the points. Again saying they are sorry I was leaving, sorry for poor service and they hope I would return one day.

 

The package was disconnected and my blueyonder email removed from their server. They usually give 90 days for emails to be retrieved but not in my case. Nobody in the company could explain why it was removed and not disconnected.

 

I wrote again asking why and explaining that I will not pay the final bill and that I was considering issuing proceedings. Also I gave 4 weeks notice in April & they didn't disconnect until June so they owed me money.

 

No reply. I issued court proceedings and they put a default on my credit file & passed it to Moorecroft debt agency.

 

I write to Moorcroft with the letters from Virgin showing the new price given in Jan and their bills that got higher and higher since Jan. I also showed that my credit file stemming 12 years had never had a default until Virgin place on. At no point did I not pay, I simply paid the price in the new contract and not a penny more, especially as nobody in the company knew why the bills were escalating.

 

Moorecroft passed the case back to Virgin who have now written to the court asking for a mediation meeting instead of the case being heard before a judge.

 

I received a copy of that defence today and await the courts to write to me further.

 

It is clear I did all I could & ensured I made payment of the price given in Jan on the phone and in writing. I will not be bullied by Virgin Media Ltd and would love the support from all who have suffered at their hands.

 

Sorry for the brevity & any spelling errors.

Link to post
Share on other sites

Hi powertothepeople

 

Welcome to CAG

 

Follow the following guidance on complaining.

 

http://consumers.ofcom.org.uk/complain/phone-and-broadband-complaints/

 

Thread created.

-------------

 

Hi

 

I did call Ofcom but they said they don't investigate complaints but welcome me sending them the details and any updates to log on their system so they can monitor companies. Where they see a similar pattern of complaints then they may launch their own investigation.

Link to post
Share on other sites

Hi powertothepeople

 

please keep me updated as i might be folloing in your footsteps (i hope it doesn't get that far). Virgin signed me up to a contract and the sales rep did not give me all the information so imagine my shock when 28 turned to 43pounds and when i tried to end it i was only then informed i was in a contract and would be charged a cancellation fee. Ofcom also said the same to me. Friend of mine told me last week that VM did similar to her last yr, quoted one price on the phone but charged a didn't price. she was lucky enough to cancel it on time. She called to complain about something the engineer had done but was shocked to discover the price of the package wasn't what she agreed to.

 

If there is anyway i can be of help please ask.

 

 

- Kay

Link to post
Share on other sites

Hi powertothepeople

 

please keep me updated as i might be folloing in your footsteps (i hope it doesn't get that far). Virgin signed me up to a contract and the sales rep did not give me all the information so imagine my shock when 28 turned to 43pounds and when i tried to end it i was only then informed i was in a contract and would be charged a cancellation fee. Ofcom also said the same to me. Friend of mine told me last week that VM did similar to her last yr, quoted one price on the phone but charged a didn't price. she was lucky enough to cancel it on time. She called to complain about something the engineer had done but was shocked to discover the price of the package wasn't what she agreed to.

 

If there is anyway i can be of help please ask.

 

 

- Kay

 

VM can be a very difficult company to deal with. It can be pure luck about who you manage to get to deal with any issues. Sometimes you get no help at all and at other times someome really helpful who is great at sorting out a problem. I think this may be due to VM getting rid of staff with experience and going down the cheap route, with lots of outsourcing, temporary contracts etc. The last time I had a technical issue, I spoke to someone in India.

 

I have not had a billing problem as such. The advertised price of £28 does not include a charge of £15.99 per month for the phone line. I think they often provide the phone line half price for a short period. This is all mentioned in their advertising and contracts.

 

If the OP goes to court, he needs to hold them to strict proof. It may be sensible to send VM a Data Protection Subject Access Request for copies of all data/letters and recordings of phone calls.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Hi unclebulgaria (love the name)

 

difficult sums them up. Every company has their good and bad employees and even though the first person i spoke to was a right *ahem* the 2 people i spoke to after were polite but unhelpful. I understand the *ahem* maybe was having a bad day but the other 2 it was as if they were not allowed to help me or didn't no how to help me. If i say i want to complain i expect to be told how i can go about doing that, If i say i was miss informed i expect them to go and find out the truth (they have the recordings) and make it right. All i can say about VM is, I smell a Rat.

Link to post
Share on other sites

Hey Powertothepeople

 

Any news?

 

---------------------

 

Hi I'm trying to reply to all messages but I get:

 

"Read the below message to see what went wrong with your submission

Sorry powertothepeople! you must have 30 posts in order to send PM's. Your current post count is 4."

 

I received a defence from VM via the court & it was a list of T&Cs dating back 7 years ago when I signed up & nothing acknowledging the shambles in 2014.

 

I have until 1st Sept to respond. I have requested all records of calls notes etc under the DPA before I reply.

 

Basically they are asking for an informal resolution & not a judge. I wonder why?

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...