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    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
    • In anticipation of lodging my court claim next Weds 1 May (14 days after advising P2G that was my deadline for them to settle my claim) I have completed my first draft POC as below: Claim Claim number: xxxxx Reference: P2G MAY 2024   Claimant xxxxx   Defendant Parcel2Go 1A Parklands Lostock Bolton BL6 4SD  Particulars of Claim The defendant has failed to arrange for the safe delivery of the claimant's parcel containing a 8 secondhand golf clubs (valued at £265) that was sent to a UK address using their delivery service (P2G Reference xxxxx). The defendant contracted Evri to deliver the parcel (Evri Reference xxxxx) and refuses to reimburse the claimant on the grounds that the claimant did not purchase their secondary insurance contract. The defendant seeks to exclude their liability in breach of section 57 Consumer Rights Act. The secondary insurance contract is in breach of section 72. The claimant seeks reimbursement of £265, plus P2G fees of £9.10, plus postage costs for two first class letters to P2G of £2.70, plus court fees, plus interest. The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from xxxxx to xxxxxx on £276.80 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of £xxxx   Details of claim Amount claimed £276.80 I look forward to your thoughts and comments guys! As ever, many thanks - G59    
    • Hmm, that's strange how they got my email then.  I assume the below is ok to send to DCBL, Nicky?  Hello, I am writing regarding our ongoing dispute and the upcoming court claim reference xxxxxxxx. To ensure fairness and transparency in our communications leading up to the court hearing, I request that you use postal mail exclusively for all further correspondence related to this claim. Please refrain from sending any communication or documents via email. Thank you for your understanding and cooperation. If you have any questions or need clarification, please feel free to contact me via postal mail at the address provided above. Yours sincerely, xxxx
    • In the SAR, I received the original application, lots of computer print outs, yearly statements from 2013 and the new emails regarding my complaint. They sent me a £50 cheque after I chased them for the SAR after the 30 days. They said they was waiting for me to respond to an email (which I never received) before sending the SAR
    • classic P2G. I'm sure dianne and Lesley will pop an email to you at some point.
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Akinika working behalf of DWP


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Absolutely :) please keep us updated with your progress :)

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Absolutely :) please keep us updated with your progress :)

 

Hi all sorry it's been awhile

 

 

I've just received a letter from Akinika again saying the debt was 12th September to 7th January 2002 for income support

 

 

that's it now I'll be honest I can't even remember last year let alone 13 years ago..

 

 

any ideas I did send that letter to dwp asking for proof etc

 

 

but got this from Akinika instead.

 

 

.I'm even more confused now :(

 

 

hope you can help.

 

 

Thank you all x

 

 

p.s it doesn't say why I owe it and how etc

 

 

just says dates and amount and who I owe it to.

 

 

..surely if I owed them they would have said back then not leave it 13 years :(

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you need to action post 21

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi all

 

 

I sent that letter to dwp nothing as yet but

 

 

now Akinika solicitors wright hassall solicitors have now sent me a letter

saying they have been instructed by above named client to get recovery in 14 days payment of £1384.00

said if I'm struggling to contact step change or national debt line..

 

 

..then says failure to make a payment in full or contact us to discuss payment will result in us

recommending our client pass the matter over to litigation department

 

 

this may mean they will look to obtain a county court judgement and enables enforcement action to commence

such as obtaining an attachment of earning (I don't work I'm a home maker)

and placing a charge on your property (I'm council)or applying for a warrant of execution including bailiffs!!

 

 

!'ive still not had proof it's my debt

 

 

can they send a bailiff into my home???

not that I have anything worth taking to be honest lol

 

 

but I'm not convinced I owe this 13 years ago

 

 

how can they suddenly say I do and further more

 

 

it's dwp who was chasing me now

 

 

I've some tom dick and harry after money from me..

 

 

I'm at my wits end with it

 

 

not paying anyone money I may not owe

 

 

further more not debt recovery or solicitors..

 

 

what do i do

 

 

I've already told Akinika I don't owe this and not paying by email.

 

 

.also told them I've contact dwp regarding proof 13 years

 

 

if someone owed me £1384 I wouldn't wait 13 years..

 

 

Thank you

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You write back to these "solicitors" and state the following:

 

  • You are seeking conformation from the DWP that the "debt" actually exists - i.e. the case is "in dispute".
  • The "debt", if it is genuine, is statute barred.
  • Any court action will be vigorously defended.

You will not get any visits from bailiffs or an attachment of earnings until such time as it has been to court and a judge orders such action. Before that happens, they would have to prove that the debt exists and it is not statute barred.

PLEASE HELP US TO KEEP THIS SITE RUNNING

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that's just a std DCA threat-o-gram from their fake/tame solicitors.

only the DWP can enforce this in court

 

 

there are no examples I've seen of any DCA/fake/tame solicitor taking anyone to court

on a DWP/HMRC 'debt'

 

 

read the letter carefully

 

 

it doesn't say WILL anywhere.

 

 

you are doing the correct thing

getting in contact with DWP directly to ask for proof of the debt.

 

 

hold you nerve

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you,

 

 

I did also explain to Dwp i haven't said I wouldn't pay the debt if proven I owe this :(

 

 

I only want the proof I do

 

 

then I will pay it back in instalments,

 

 

13 years I can't remember last week what I did lol

 

Thank you again for you help much appreciated :)

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DWP only assign debts to third party collection which are dubious and very little chance of collection...that's why you wont get a response from the DWP.

Do not respond to the above.

 

Andy

We could do with some help from you.

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DWP only assign debts to third party collection which are dubious and very little chance of collection...that's why you wont get a response from the DWP.

Do not respond to the above.

 

Andy

 

Hi Andy

Thank you for your response

Really do appreciate all these replies .

X :)

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Hi Andy

Thank you for your response

Really do appreciate all these replies .

X :)

 

 

Please remember that poof or not that as soon as you receive any "benefit" including state pension or pension credit the DWP Will start making deductions from the benefits.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Please remember that poof or not that as soon as you receive any "benefit" including state pension or pension credit the DWP Will start making deductions from the benefits.

 

Hi update

 

 

I received a letter from DWP today in response to the 40 day dead line in proof I asked for,

 

 

they are treating my letter as date protection request and will endeavour to trace the paperwork

showing full details of the outstanding over payment we are looking to recover,

 

 

I will send you a copy of everything with hold,as a date protection officer

 

 

I am given 40days to clear your request from the date of your letter received in the office,

the final day I have to respond your query by 5th October.

 

If a problem arises and I am unable to meet the 40 day deadline

 

 

I shall contact you promptly,explaining the reason for the delay,

in the meantime if you would like to discuss anything further please don't hesitate to contact me on the above number.

 

Ok so all pretty fair as far as I can see can I have your views on this do you think all ok?

 

Thank you in advance to you guys :)

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Hi update I received a letter from DWP today in response to the 40 day dead line in proof I asked for,they are treating my letter as date protection request and will endeavour to trace the paperwork showing full details of the outstanding over payment we are looking to recover,I will send you a copy of everything with hold,as a date protection officer I am given 40days to clear your request from the date of your letter received in the office,the final day I have to respond your query by 5th October.

If a problem arises and I am unable to meet the 40 day deadline I shall contact you promptly,explaining the reason for the delay,in the meantime if you would like to discuss anything further please don't hesitate to contact me on the above number.

Ok so all pretty fair as far as I can see can I have your views on this do you think all ok?

Thank you in advance to you guys :)

 

How can they not have the paperwork if they are saying you owe them money - without paperwork how can they possible say this.

You would think the paperwork would be at hand, seeing as they have written to you and put it in the hands of a third party.

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Hopefully, that should keep Akinika off your back for forty days. Once you have the information back from the DWP, you will be in a better position to defend yourself.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

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How can they not have the paperwork if they are saying you owe them money - without paperwork how can they possible say this.

You would think the paperwork would be at hand, seeing as they have written to you and put it in the hands of a third party.

The "debt" overpayment of a benefit, or non payment of a loan will have existed and has been noted on the individuals file, but as the benefits will have been administered by " local" offices the data is held in those offices.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

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The "debt" overpayment of a benefit, or non payment of a loan will have existed and has been noted on the individuals file, but as the benefits will have been administered by " local" offices the data is held in those offices.

 

That is worth knowing and remembering.

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The "debt" overpayment of a benefit, or non payment of a loan will have existed and has been noted on the individuals file, but as the benefits will have been administered by " local" offices the data is held in those offices.

 

Would that be a paper file? I'd have thought in this day and age everything would be on their computer network. When a friend of mine did a sar to dwp I seem to remember it all being on computer paper and that went back to the 80s.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Would that be a paper file? I'd have thought in this day and age everything would be on their computer network. When a friend of mine did a sar to dwp I seem to remember it all being on computer paper and that went back to the 80s.

 

Most stuff is on computer these days, yes. Access to the systems is on an "as needed" basis for security and data protection reasons, though and regular processors don't normally have access to details held at other offices.

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The idea that all politicians lie is music to the ears of the most egregious liars.

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Most stuff is on computer these days, yes. Access to the systems is on an "as needed" basis for security and data protection reasons, though and regular processors don't normally have access to details held at other offices.

 

Thanks Antone but surely if the data subject asks for the information it is needed and could be supplied?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Would that be a paper file? I'd have thought in this day and age everything would be on their computer network. When a friend of mine did a sar to dwp I seem to remember it all being on computer paper and that went back to the 80s.

I did a SAR in to the DWP when I was asked to represent someone at a Tribunal Appeal earlier this year the data provided came from DWP Debt Management, a Regional DWP Office and 3 different JC + offices all correlated at another office and sent from there.

 

 

The bundle was so large it came by courier in two 5Kilo packages.

Included an enormous amount of duplicated hand written comment on the individual making the appeal. Little computerised data apart from a few screen shots.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

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Thanks Antone but surely if the data subject asks for the information it is needed and could be supplied?

 

It can be, yes, but only by certain authorised people. There is a specific team that deals with SARS, for example.

 

The lack of general access makes life difficult for everyone, and is one reason why people often feel DWP staff are being intentionally evasive when it's really just that they have no way to supply the requested information. This is one reason of many why I feel the DWP is broken.

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

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  • 4 weeks later...
Hi I sent my 40 day deadline asking for proof of my debt to DWP and received a letter back saying they have till the 5th October which is sunday and ive still have no proof of paper work sayig I owe this,what happens after the 40 day deadline?thanks for replying all :)

 

 

If they have not responded to the SAR by the 5th October - You will most likely get it a few days late as that is a Sunday.. then you will escalate your complaint to the Information Commissioner.

 

Whilst it is true, they do have 40 days to comply - it doesn't mean they have to take everyone of those days !!

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi I sent my 40 day deadline asking for proof of my debt to DWP and received a letter back saying they have till the 5th October which is sunday and ive still have no proof of paper work sayig I owe this,what happens after the 40 day deadline?thanks for replying all :)

You send a reminder.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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