Easy mobile (EZMB ? )

[Bearington]

Howdy chaps/chapesses

 

Has anyone heard of Easy Mobile? During June, they took 59.00 out of my account citing admi fee for locating a phone contract for me.

 

Quite odd as my current mobile contract is running till 04/15, and my work mobile is obviously paid for

 

Their insistent my card was used, so I reported to my bank as a fraudulent transaction, who disagreed as a few days before the transaction - a £1 security deposit was also taken out - something I didn't noticed. Anyway, Santander advised for me to contact these jokers to get my money refunded.

Santander then contacted me advise the transaction WAS fraudulent but have refused to do anything else.

 

Firstly, Easy Mobile say they said they wouldn't refund.

Eventually they said they could only agree to it if they took a £20 admin fee.

Further down the line agreed a full refund which was due within 20 days - which ran out yesterday.

 

They've not responded to letters, stopped responding to my emails and when I've called them either I'm left on hold or there's no one I can speak to about this.

 

Any advice on how I can get what's owed to me by these jokers?

[Bazooka Boo]

Report this to action fraud.

 

Tell the bank to refund your money immediately, then close your account and vote with your feet open up another account with another bank.

 

Lodge a formal complaint to the bank and exhaust their complaints procedure so you can escalate it to the banking ombudsman.

 

Have a read of BCOBS and hit them with that, they'll fold and be all apologetic.

[Bearington]

You're a gem, I'll have a look at this.

 

Cheers muchly!

[Bazooka Boo]

Your welcome..

[MaxxPower]

Chargeback sounds like the best way to get the money back quickly if the bank are playing silly buggers with regards to it being reported as a fraudulent transaction.