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British Gas Business rate - should be domestic - 5 months and still not sorted!

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Dear all,


I am looking for some advice in regards to British Gas.


When I moved into my current property, the previous account holders put my husbands name on the account, rather than starting a new account.


This meant that we ended up being on a business tariff rather than domestic,

and there was an outstanding amount to be paid from the previous bill.

To say I am cross is an understatement!


we went through the whole rigmarole of changing the account to British Gas Domestic

(as we were told they couldn't re-assess our bill to domestic rates unless we joined them on the domestic side first?!?


We wanted to change to a different company, but felt they gave us no choice!)


Only after numerous phone calls to both business and domestic companies (I lost the will to live that day, 7 1/2 hours in total!)

and was finally told we had to fill in a VAT declaration to state that the property is used for domestic purposes only.


They told me to scan and email this form back to them (even though I told them I wasn't due to be connected to the internet for another week!)


It took over three weeks for them to acknowledge receiving the email and we were told that we would have the matter resolved by the 4th August.


We have had numerous amounts of letters threatening legal action for non-payment of this bill.


Last time I called I was told they are computer generated and to ignore it as it was being dealt with.


I came home Sunday, after a few days away, to find a letter from them threatening to disconnect our supply!

(We have three children aged 4, 9 and 14!)


We still haven't had the correct bill and I refuse to pay the bill until it is correct.


Can anyone tell me where I should go next,

as I really feel a complaint is in order

and I need the bill corrected

so I can pay what I do owe!


On the other hand, I don't want them to cut our supply off!!


At my wits end!!


Thank you in advance


Martini :)

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about 3yrs ago I had the same trouble

they wouldn't switch me as there was a debt

then lost all the vat stuff.


I contacted the smart metering team


was sorted in 24hrs!



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Had the same problem I contacted ofgem I think it was and they sorted it all for me.

I was able to move to another provider and Bg business sent me a letter stating nothing owed.

Wasnt over night tho took a couple of months to sort out.

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