T S R & Boxclever

[Rashley]

Hi Guys,

 

For some strange reason I rent a few electrical items from Boxclever. After being made redundant, I have fallen into two months arrears.

 

They have been helpful in the past, but not this time.

They issued a Default Notice which gave me 14 days to pay (which expired 8th August) but

 

then on 30th July I got a letter from TSR saying that I was now liable to purchase the equipment at what seems like a very exaggerated price.

 

I have no intention of buying the equipment am happy to pay what I owe and want to return the equipment.

 

I'm assuming that I should make this a formal complaint

 

could someone just look over this letter for me and make sure I haven't made any glaring errors?

 

Thanks.

 

Dear Sir,

 

Further to various correspondence received from yourselves and TSR, I am writing to formally complain about your conduct.

 

Whilst I acknowledge my arrears,

I have no intention of being forced to purchase equipment at a random price set by TSR.

 

I would be grateful if you could arrange collection of all equipment as soon as possible and cease any further hire charges.

 

Yours ..................

[rebel11]

Hi Rashley

 

Write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do.

 

Send it to:-

 

Mr Geoffrey Curzon-Berners

Managing Director

Boxclever

Technology House,

Ampthill Road,

Bedford,

MK42 9QQ.

 

[spamheed]

Does such a stipulation exist in the hire agreement that you signed? does it specifically state that in the case of a default by yourself, you agree to purchase said hired goods at a price as yet undecided?

[rebel11]

http://www.which.co.uk/consumer-rights/problem/i-think-theres-an-unfair-term-in-my-contract-what-can-i-do-

 

Does such a stipulation exist in the hire agreement that you signed? does it specifically state that in the case of a default by yourself, you agree to purchase said hired goods at a price as yet undecided?