sky tv, internet and landline problem

[goodatresearch]

Sorry if this is in wrong section, feel free to redirect.

 

My daughters having problems with Sky.

 

They agreed verbally that if she paid part of her monthly bill that if she paid part of her bill they wouldn't cut her off

and she could make the difference up in the next bill.

 

She therefore reversed part of her card payment leaving approx £63 with the Sky and £25 reverting back to her bank account.

 

Sky insists the whole £88 was returned to her bank and her bank insists that only £25 was returned to her account.

 

Sky cut her TV etc off for non payment and she's now getting threats from a DCA on behalf of Sky.

 

Neither Sky or the bank will alter their position.

 

She stopped paying them altogether as far as she's concerned they're in breach of contract for cutting her off and mislaying her money.

 

I intend to make a complaint to the communication ombudsman but not sure what else can be done if both the bank or Sky are adament of their position.

 

 

Any suggestions?

[dx100uk]

so does she have a bank statement providing this?

 

dx

[goodatresearch]

so does she have a bank statement providing this?

 

dx

 

Yes she does and her bank has looked into the matter and confirmed that only £25 was reversed.

Told Sky this but their not interested.

[AndyOrch]

Then tell her to ignore the DCA,s and join Virgin...as Sky state themselves " Believe in better ":madgrin:

[Stigman]

Ask your Daughter to check her Credit File in-case Sky have placed either a late payment marker and/or a Default onto her Credit Reference File.

 

Stigman

[goodatresearch]

Then tell her to ignore the DCA,s and join Virgin...as Sky state themselves " Believe in better ":madgrin:

 

Already joined Sky but that doesn't alter the fact they have £63 of her money for a service they cut off and are chasing her for cancellation fees.

[AndyOrch]

Already joined Sky but that doesn't alter the fact they have £63 of her money for a service they cut off and are chasing her for cancellation fees.

 

Well that's the service you get from sky..reverse the rest and warn them if they add any adverse data you will inform and complain to the ICO and possibly litigate.

[goodatresearch]

Well that's the service you get from sky..reverse the rest and warn them if they add any adverse data you will inform and complain to the ICO and possibly litigate.

 

Meant already joined virgin.

 

If she attempts to reverse the £63, they'll just argue there's nothing to reverse as the whole £88 went back to her account.

[renegadeimp]

You get the bank to reverse it. Dont listen to what sky says.