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Mr Paul Heathcote

Manufacturers fault not Currys problem.

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Contact your card provider.

 

Another chap from Currys has just been on the phone to me. He admitted that they had examined my tablet, identified a manufacturers fault, decided that it couldn't be repaired economically and again offered me £150.00. I declined their offer and asked that he confirmed what he had told me in an email. He said he would.

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Contact your card provider.

Thanks for the advice. I reckon that is the way to go with this now especially since since receiving the promised email. Here's the relevent bit:

" It is always regrettable to hear when a product does not meet a customer's expectation. As the fault has been diagnosed and confirmed by our technical department as stemming from a manufacturing issue and has occurred outside the manufacturer's warranty what we are able to offer is a contribution towards a replacement product. This is based on the original purchase price and the benefit of use that you have had out of the machine. The amount that we are able to offer is £150.00 towards a replacement product."

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Let us know how you get on with the Debit Card company.


Welcome to Consumer Action Group

 

'Challenges are what makes life interesting; overcoming them is what makes life meaningful.'

Joshua J. Marine

 

1) CLAIM BACK ALL PENALTY CHARGES CLICK HERE

2) CLAIM BACK ALL MIS-SOLD PPI CLICK HERE

3) COMPOUNDED CONTRACTUAL INTEREST CLICK HERE

4) REQUEST CCA FROM CREDITOR CLICK HERE

5) OFT- UNENFORCEABLE AGREEMENTS CLICK HERE

6) CAREY V HSBC (2009) CLICK HERE

7) DON'T BE BULLIED BY CREDITORS / DCA's CLICK HERE

8) IN DEBT DON'T PANIC CLICK HERE

9) FULL AND FINAL SETTLEMENT CLICK HERE

10) SALE OF GOODS ACT-EDUCATE YOUR RETAILER CLICK HERE

11) DISTANCE SELLING-EDUCATE YOR RETAILERCLICK HERE

12) SOGA SUMMARY CLICK HERE

13) WHICH? TEMPLATES [/url]CLICK HERE

14) DOES YOU BANK TREAT YOU FAIRLY BCOBSCLICK HERE

15) EVERYTHING HOUSING CLICK HERE

16) UTILITY BACKBILLING CLICK HERE

17) OFGEM - COMPLAINTSCLICK HERE

18) OFCOM - COMPLAINTS CLICK HERE

DON'T GIVE UP, THIS SITE WILL PROVIDE YOU WITH GUIDANCE AND EMPOWERMENT

 

Don't forget to donate to this site

 

Please let us know how your problem has been resolved, it could help fellow Caggers

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Let us know how you get on with the Debit Card company.

Santander told me a chargeback claim has to be made within 120 days of the purchase so no joy there.

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Hi Paul

 

Which? have got this wrong.

 

Page 719

 

https://usa.visa.com/download/merchants/visa-international-operating-regulations-main.pdf

 

 

Santander told me a chargeback claim has to be made within 120 days of the purchase so no joy there.

Welcome to Consumer Action Group

 

'Challenges are what makes life interesting; overcoming them is what makes life meaningful.'

Joshua J. Marine

 

1) CLAIM BACK ALL PENALTY CHARGES CLICK HERE

2) CLAIM BACK ALL MIS-SOLD PPI CLICK HERE

3) COMPOUNDED CONTRACTUAL INTEREST CLICK HERE

4) REQUEST CCA FROM CREDITOR CLICK HERE

5) OFT- UNENFORCEABLE AGREEMENTS CLICK HERE

6) CAREY V HSBC (2009) CLICK HERE

7) DON'T BE BULLIED BY CREDITORS / DCA's CLICK HERE

8) IN DEBT DON'T PANIC CLICK HERE

9) FULL AND FINAL SETTLEMENT CLICK HERE

10) SALE OF GOODS ACT-EDUCATE YOUR RETAILER CLICK HERE

11) DISTANCE SELLING-EDUCATE YOR RETAILERCLICK HERE

12) SOGA SUMMARY CLICK HERE

13) WHICH? TEMPLATES [/url]CLICK HERE

14) DOES YOU BANK TREAT YOU FAIRLY BCOBSCLICK HERE

15) EVERYTHING HOUSING CLICK HERE

16) UTILITY BACKBILLING CLICK HERE

17) OFGEM - COMPLAINTSCLICK HERE

18) OFCOM - COMPLAINTS CLICK HERE

DON'T GIVE UP, THIS SITE WILL PROVIDE YOU WITH GUIDANCE AND EMPOWERMENT

 

Don't forget to donate to this site

 

Please let us know how your problem has been resolved, it could help fellow Caggers

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Read the whole thread. It's already been established that there's an inherent fault, Paul has evidence kindly provided by Currys. Paul you should actually send that in as the requested report.

 

My post wasn't aimed at the OP. I was asking ashmk where he shops as I want to try them if they don't question returns...

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