The only model we can find from their group of companies which seems to work the way our last one did is this https://ao.com/product/ch60dhwfs-cannon-by-hotpoint-harrogate-dual-fuel-cooker-white-26506-12.aspx?cmredirectionvalue=CH60DHwfs
The reason ive not considered the warrenty with ao and taking action in that regard is because hotpoint agreed to fix free of charge with parts free of charge. They then decided to change the cooker like for like - with myself personally asking if there were any changes and I was told 'No just a newer build'.
The item was delivered and we noticed that the main fan oven operates differently, as in the fan does not operate once the oven is up to temperature. Our old oven used to run all the time and cooked perfectly. The replacement does not cook evenly and takes longer to cook, as well as requiring a higher temperature.
Hotpoint sent an engineer out on 20/02/2020 so states that the cooker is operating as designed so they are now stating they will not replace a cooker that is working as they designed.
I am now looking at the prospect of issuing a small claim online as ,1) This cooker is substantially different to our previous model for which we were not advised.
Hotpoint record all calls which they tell you on every telephone call they make to you, so I intend to request these phone calls to support a claim if I make one.
as explained in you CTAX thread (which you have yet to update us upon)
they have right of entry yes. so he has done nowt wrong sadly.
but its extremely rare for a magistrate to grant this.
i'd be checking the warrant and notice of enforcement had the right address though!
Contact the process server or creditor trying to make you bankrupt. Provide them with your contact information. Get them to write to you, with details of their current proposals of dealing with the situation.
In the meantime, try to obtain some local advice about all aspects.
The important thing is what actions you can take that will allow you to move on and not have this mess to worry about.
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