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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Totally Ripped Off By Carcraft, Begging For Advice

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I'd really appreciate some advice please,

I have tried to put it down and learn from my foolishness but I can't.

I still feel extremely upset about the whole experience

and I don't want other people to feel as conned, upset and be as out of pocket as me.


So now I've stopped feeling sad, I'm all like eye of the tiger(ess) and want to do something about it, fight to the death and all that.


I just don't know where to actually start and if I even have a decent case that's worth pursuing.


I did call call head office but was told to complain in writing, I didn't get a reply.


Less than a year ago, I called in at Carcraft Sheffield with a friend to have a look around

and ended up being pressurised to trade in my 05 plate mini cooper in

(approx private sale value 4.5 to 5k, they said they would give me 3500 for my mini)

against a 08 plate mini clubman, I felt it was a good trade in price)


It was a Sunday afternoon and they went all out laying on the pressure to make a deal there and then,

arranging finance and baffling me with numbers, crossing them out and lowering the amount per month,

cutting aprs deals and today only special % rates.


They were like hand magicians and there was 2 and at times 3 of them, all advising me what a brilliant deal they could offer me today.


I kept saying i would come back and with every excuse i made or concern about taking finance out

and looking around was met with assurances of such a great deal,

with finance being verbally approved based on a credit check (which i knew I would pass)

I was given lower monthly payments figures and needless to say I ended up buying the car.


Seven months later

I went back to Carcraft to trade it in against something with more power as i had started commuting daily to leeds and was told my car was worth 5k,

they sold it me for £11,499.00 and with my car as deposit, took out finance for £815.67,


when I tried to trade it in, I still owed £6,500 on the finance.


How can a car go down in value by over 6 thousand pounds in just under 7 months?


what shall I or can I do?


cheers and :-x


NB.I have now traded the car in as it only just scraped passing it's MOT,

it had a massive list of problems that would need thousand of pounds worth of repairs doing,


I was given 5k trade in for it (same as car craft offered but they didn't see the MOT before I'd signed up otherwise

they said they would have only given me £3,400) against a 15k golf and I had to pay the negative finance off.


Plus, all the paperwork they gave me had the wrong figures

Edited by candyfliss
looked at threads after I posted it and saw that people had asked for gaps as it;s easier for people to read
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we have a car craft rep that might be able to help


i'll alert them


but might now be monday



please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



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You do have the ability to haggle over trade-in and buying prices. You will never get anywhere near the true value of the car as bonuses and profit have to be achieved.

Having said that, that really is extortionate.


Can you do anything about any of it, not unless you can prove that they deliberately set out to con you.

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Guest Carcraft Customer Service Manager



Could you please send me some details such as your vehicle registration number so customer services can have a look into your account?




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