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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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Stemologica - cancel here 08000148005 + Email addresses + return AD


jokearns1
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Has anybody had any dealings with this company???

 

I have paid postage and packing for a free trial of skin products and received the trial pack.

 

My wife was unhappy with the product and i returned same via recorded delivery within the 14 day trial period.

 

I have attempted to email the company to inform them but the email facility

keeps informing that the session is timed out even when i hit it without putting any information in.

 

I am beginning to smell a rat.

 

I also have a feeling that this is a ploy intended to let the 14 day period lapse so i will then be charged the full amount.

 

I would be grateful for any replies.

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Write them a recorded delivery letter and point out that you have returned the trial pack and that you are cancelling any agreement. Tell them also that you are withdrawing any authority for them to make any deductions from your bank account.

 

Check that they have received the return of the pack – not that it matters too much. Also, check that eventually they have received the letter.

 

The most important thing to contact your bank by telephone and cancel any payment instructions to that company. And even more importantly, you must confirm this in writing. Write your bank a letter and explained very clearly that any payments to this company or any associates of the company are no longer authorised. Deliver a copy of it to your branch but also make sure that you send a copy of it to their head office or customer service department.

 

In fact while you are dealing with it on the telephone you can ask them for the address to send a written confirmation to. Even if they try to tell you that there is no need for confirmation, insist that you do so anyway. When you call them and give your verbal cancellation, get a reference number if they are prepared to give it to you. Unfortunately you will often find that they are not prepared to give reference numbers – if that's the case then try to get the name of the person you're speaking to and the team number or some other reference to them and then in your letter to them confirming the cancellation refer to that person and refer to the fact that they refuse to give you any reference number.

 

It is important to lay a paper trail.

 

The only problem might be if the company takes the payment from your account under some different name – the name of some affiliate or associate company and that is not recognised by the bank. Keep an eye on your bank account and if you notice any payments go out then contact the bank immediately and claim the money back.

 

Although it's a lot of hassle, if you really want to be sure – then log the card as stolen or missing and order another one with a different number, making sure that all payments had been stopped.

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smell like the lift and glow spoofers to me.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

This is exactly the same system the recent Raspberry Ketones con used. If the company don't receive your cancellation they will auto refill your 'order'..... Always read the small print, I just did!

 

Cancel your debit card that you used to pay for the trial so that they cannot use its details to debit your account. Back this up with the advice already given.

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sadly cancelling the card DOES NOT WORK - its a myth

 

you need to cancel the CPA with your card holder

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Thanks for your speedy replies and advice.

 

Unfortunately there is no address to write to cancel any further products other than the address to return the product

which i suspect is just a central hub.

 

I will however write to this address as they must be operating as agents for the company.

 

I will contact the bank and keep you guys informed of my progress.

 

Finally i cant believe that the way this company acts is within the bounds of legality...

 

..anyway will have to stop before i start ranting....

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Update on further progress.

 

Contacted the bank who were a little evasive informing that i needed to agree with the company over cancelling any future orders

 

however when i insisted that i was withdrawing authorisation for any future payments

and that i would be writing to the bank to inform of this instruction.

 

The operator then went on to seek further clarification (a couple of minutes pause while she sought further advice)

then informed that processes were changing all the time and that i could cancel further payment.

 

I was informed that i did not need to put my instruction in writing and they were unable to provide an address i should write to.

 

I have subsequently written to my local bank manager and asked him to attach my written instruction to my account.

 

The bank has agreed to monitor my account and will provide a chargeback if any monies are accessed.

 

I have also written to the address provided to return the product further cancelling any future orders.

 

I suspect the company involved does appear to have a dubious past history and bears a resemblance to the company mentioned above

and a number of other companies e.g. deadseabeautykits.

 

This company operates from the Czech Republic..

...product is manufactured in Israel..

..uses satellite phones as a contact number which costs a fortune to ring them.

Again thanks for your assistance and advice and i will let you know of any further developments.

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After searching through the smallprint in the terms and conditions you will find the return address in Rugby.

I today have sent my goods back to this address along with a letter asking them to acknowledge my cancellation. Send via recorded delivery.

I actually received the goods ahead of any payment being taken out of my account which made it a bit suspicious but the bank can not stop any further payments until something has been taken to show a traceable reference.

 

However today the £3.95 has been taken out, but the reference shows as Dermacella.com and not as Stemcellset.com 08000885638 as it states on the website.

 

I will report further if I hear back from the return of goods.

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  • 2 weeks later...

Having read the posts about Stemologica,

 

 

I now feel quite sick as I bought the trial pack,

 

 

it arrived,

 

 

I tried it once then went on holiday.

 

 

.. thought the 14 return conditions referred to the £3.95 which I wasn't too bothered about but

 

 

now, 15 days later and whilst still on holiday,

 

 

I have had £97.95 taken from my account.

 

 

Can I assume I haven't got a leg to stand on?

 

 

Do I have to just suck it up?

 

 

I fully intend to try cancelling with my bank anyway

 

 

but has anyone had any success with this AFTER the 14 day period?

 

 

Thanks.

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  • 2 weeks later...

I have had a similar experience with them. I realised after signing up for the 'free' trial that I had been 'had'. Tried to cancel the order within minutes but found it impossible. Although they claimed to be sending out the order within 2/3 working days when I finally found a customer service contact they said the order had already been sent ie. withing 30 mins of me signing up with them. I think they are a US company but operating illegally within our UK consumer laws. I bank with First Direct who are ready to stop any further payments coming from my account and will take up the case on my behalf. Not all banks are so good so we must publicise this company and try and get them out of operating in the UK.

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I,m please to hear that your bank are taking this matter seriously, I am with nat west and they are not being helpful at all, I agree this is a US company and are not trading legally within our consumer rights. Trading standard will only look into this company if they receive X amount of complaints so everyone in my opinion needs to report them asap. If trading standards agree that stemologica are trading illegally they can tell the banks to recover OUR money C

Edited by curvissal
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I have sent the goods back to this rugby address too via recorded delivery its all you can do as no other address is given I have the receipt and if nothing else it will prove to your bank or/ and trading standards that you have at least tried your best. I have also been given another address via my banks charge back team as a flat in Manchester I do not want to post the full address on here as it probably is a bogus address and I believe we are dealing with some dubious characters ,

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why keep wasting money on recorded delivery

use free proof of posting from the PO counter

 

 

in law all you have to do is prove it was SENT.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 4 weeks later...

Noticed this thread is getting a lot of views via google.

 

Example of resolved case is here:

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?433748-Stemologica-another-victim-**Refunded**&p=4621896#post4621896

CAG has helped me so much since I joined. Based on what I have learnt from others on here and my own experiences, I try to chip in and help others from time to time. I am not an expert and give my opinion only. Always check with the more experienced CAG members before making important decisions.

:-)

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  • 3 weeks later...

is that not a foreign number?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...
is that not a foreign number?

 

 

dx

I was charged $149.95 for my "free sample" plus $5.95 to expedite the shipping which I did not want. It still took almost a month to get the product. Then I was on vacation so my children opened it and didn't keep the package and I have no mailing instructions. How do I get those??

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I have just been on the phone to them to cancel.

 

 

Got my trail 1/2 days ago and wish I had seen this sooner.

 

 

So once I saw this that's when I called them up.

 

 

If anyone wants to send their trial packs back

 

 

I have the proper address.

 

 

However you do need to send proof of postage once you have sent it

(well that's what the email states you have to do).

 

 

Send items back to Returns Stemologica, PO Box 7574, Milton Keynes, MK11 9GQ, United Kingdom.

 

 

Your name, address and email have must be clearly written on the return package,

both inside and out.

 

 

Hope this helps people.

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and what email address are they using please

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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