SAMSUNG Repair work-order mixup

[Ra3aHa5nain]

Please read the attached document as i have faced a number of major issues pertaining to the most simplest of repairs.

 

A hairline fracture within the bezel issue becomes a complete main board rebuild, and now i have all the symptoms of someone elses work order.

 

The customer service staff refuses to acknowledge the mix-up and eventually begun ignoring me.

 

The issue began in April and is still ongoing four months later.

[rebel11]

Hi Ra3aHa5nain

 

How did you pay for the Note 3?

[Ra3aHa5nain]

Hi,

 

I bought it sim free. No contract.

 

But i did take out a rolling monthly contract with EE.

 

Thank you

 

Raz

[rebel11]

Hi Ra3aHa5nain

 

How did you pay for it? Debit Card / Credit Card?

 

Hi,

 

I bought it sim free. No contract.

 

But i did take out a rolling monthly contract with EE.

 

Thank you

 

Raz

[Ra3aHa5nain]

Hi,

 

I used a debit card.

 

Thank you

 

Raz

[rebel11]

Hi Ra3aHa5nain

 

Contact your Debit Card provider, ask to do a Chargeback.

 

What you need to do is amend the following template (scroll down to related actions), send it Recorded Delivery with the evidence you have, pretty much what's in the attachment.

 

http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback

 

Don't hang about, Chargebacks do have time limits.

 

Let us know what they say.

 

 

 

Hi,

 

I used a debit card.

 

Thank you

 

Raz

[Ra3aHa5nain]

Hi,

 

Thank you very much indeed, proceeding with the provided information

 

Thanks

 

Raza

[rebel11]

Let us know what happens.

[Ra3aHa5nain]

Hi,

 

Yes i will, thank you.

 

Regards

 

Raz