Now TV box and old Sky TV account that is in dispute

[AbigailLouise]

Hello

 

I am going to apologise if this post begins a bit 'rambly', but I feel I need to fill you in on some background information.

 

Approximately 6 months ago Sky TV sent me a letter alleging I owed them some money

for an account at my home address that I do not remember having

as I still live at my Mum's and have no bills in my name.

 

I began to dispute the issue with them and have not heard off them for around 4 months.

 

Fast forward to present day and

 

I thought it would be a good idea to purchase a Now TV box.

 

I paid £10 for it and bought a £4.99 entertainment package (which coincidentally is non- refundable).

I set the box up, get excited about the films my sister and I can watch when perusing the guide...............

 

...........and then BAM!!

 

Now TV cancel my packages which I have paid for because of this account Sky alleges I have.

 

I cannot get in touch with Now TV unless I go through Sky customer services as Now TV have closed my account which means I cannot email them.

 

I spoke to James from Sky TV's Leeds Customer Service base tonight for over 25 minutes.

He was most unhelpful and kept telling me that he could not disclose when the account was from due to the Data Protection Act,

 

but when challenged that under this very same Act, I could access my data, he got flustered.

He also denied me the opportunity of talking to his manager or supervisor.

 

Can anyone advise me of next steps?

 

I either want my Now TV subscription reinstated, or a full refund of the £14.99 I have paid so far.

 

Thanks in advance.

[Ladyin_blue]

Hi AbigailLouise

 

That sounds awful. I'm afraid i'm of no help. hopefully someone else on here will be of some assistance. I wish you the best and hope it gets sorted.

 

 

Ladyin_blue

[dx100uk]

so you know nothing about this a sky account

what does your credit file say?

 

could someone have used your name?

 

dx

[stu007]

Have you checked your Credit Reference File to see is any defaults are present?

 

If not please look at the above post by dx100uk and in that post is links to Credit Reference Agencies.

[AbigailLouise]

I have nothing on my credit file in relation to a sky account/debt