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philip52

BT Sports Contract

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Hello I need some advice I have just left BT for Sky I have been with BT for years both phone,broadband and last year took BT sports but found there charges kept going up.

 

So this June 29 I joined Sky having there TV services already but I took out BT sports prior to 11 July last year which is the first record I can find on my bill and I know they did not start broadcasting till 02 August but BT are charging me for having this up to 08 August 2014 stating that although it was free whilst I had broadband so they have to charge now and that the contract was for one year .

 

But I had agreed a contract prior to 11July 2013. But what would have happen if I had canceled my BT Sports contract after 11 July and before 2 August they would have charged a years fees .

 

So my question is when does a contract start from the day you ordered or when they started to transmit also since I have left BT on 29 June they have turned off BT sport so I am unable to view it anyway bur I am still paying for this service to BT until 08 August somehow I feel I am being conned out of money as they refuse to respond to any of my emails

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Hi philip52

 

Write a Formal Letter of Complaint mark it as such, explain what's happened, how they have let you down and what you want them to do.

 

You are correct that they wanted people to sign up for the service before actual launch, it was offered free with broadband.

 

Send it to:-

 

Mr Gavin Patterson

Chief Executive

gavin.e.patterson@bt.com


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