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O2 Contract Cancellation Advice Needed


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Hi, I would like so advice on where I stand regarding a contract I have with O2. I have a 2yr contract with 1yr left and for the past 9 months have had constant problems with my connection and then the over the past 4 months it is very rare that I actually get a signal, so I have complained to them in writing regarding this and has requested that I wanted to cancel my contract with them without being charged for the full term of the contract as they cannot provide a useable service.

 

They stated that I will be charged and then all of a sudden the week that they dealt with complaint relating to the fact that I do not get a signal and cannot use my phone I apparently went over my minutes and have a bill for £136.

 

Any advice is appreciated to help me challenge O2 and the contract.

:p :p :pCARMEN :p :p :p

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Thread moved to the correct forum.

 

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Andy

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Been having problems since last year when a storm caused problems with the cell mast according to O2 but more recently all they keep telling me if as there is only one mast in my area that there is an extremely high demand and thats why I my calls are always dropped and don't get a signal, so to me they cannot provide a useable service.

:p :p :pCARMEN :p :p :p

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