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    • No direct answer for you I am afraid but their actions are surprising. Although banks can and do question unexpected large payments into bank accounts (large relative to what usually comes in) you wouldn't expect a payment from HMRC to be considered a suspicious transaction under money-laundering rules. And you've done the right thing, gone into branch with ID and proof of the source of the payment. Hopefully they will soon unfreeze your account.Sady in all local managers have virtually no say in what happens, it's all down to head office fraud and money laundering team.   Their suggestion that student accounts don't allow you to work is surely nonsense. The requirement in their t&c is that you must be on a full time course, not that you can't work as well. Their t&c say " You must be aged 18 or over and studying on a full-time UCAS registered course of two or more  years’ duration...". Nothing in the t&c about not being allowed to work as well, they made it up. It would be a strange student a/c that said you couldn't work ever - Nationwide must know  that most students need to take part-time/holiday jobs as well to pay their way through university (and have done for as long as student accounts have existed - at least 50 years!)
    • but no judgements yet..urm… think about it..
    • I could never thank you enough Ell-enn - And would never have been able to get through this without your help, support & guidance... Thank you so so much!   I found it all quite traumatic and distressing today - I managed to make myself look somewhat presentable for court and tried to stay as positive as I could, but had a pretty bad panic attack and broke down crying on the way to court, which melted my make-up and I felt very dizzy and unwell. The security staff were helpful and a lady appeared at desk in waiting room (usher I think) and told me that the rep for other side had been there all day, but had popped out for lunch. She said when he gets back he may want to talk to me. I felt like I was going to projectile vomit all over the waiting room. My head started pounding with a severe headache and I was worried I might pass out. He waltzed into the waiting room and stood towering over me at over 6 foot, but only looked about 12 years old.... Very cocky and stood too closely in my personal space. He told me to follow him into a private room for conference and I refused and told him I would prefer for the judge to decide.    Shortly after we were called into the judge. I don't recall his name but I don't think it was the same judge who issued the original possession order and he looked a little bit like Judge Rinder. I broke down crying again soon after sitting down and had to apologise to the judge, who seemed sympathetic. I felt so unwell, embarrassed and humiliated. I then had a panic attack during the hearing and was struggling to breathe - I must have looked such a state.    The judge asked what date the eviction was due to happen (Monday) and then asked me if I had any offers on the house yet and spoke to me briefly, but I could barely speak due to crying. He asked me about my expected return to work and I said I had suffered a nervous breakdown and wanted to be able to get back to work as soon as possible, that my GP had singed me off sick until mid-August and that I was currently on several medications which also affect my ability to work. He asked me if I wanted to say anything else and there was so much I felt I could have put across better, but just didn't feel able to and couldn't think clearly, so said no.   The judge said to the rep for Britannia that he felt concerned about this, but not sure exactly what he meant by that and then the other side stated they had clear instructions to take possession, that I had only paid them £10 and disagreed with my proposal to sell the property myself. The judge asked him if my offer of £50 towards arrears fell in line with Norgan case and the other side said yes. The rep stated that whatever it is I do for a living, my proposals could not be taken into account, as I had no proof or indication of my current income/expenditure.   The judge then came back to me and said he wouldn't be able to agree to more time for property to sell, but would have been able to do more if I had an offer in place / sale agreed. He asked me about my work and for a clearer indication of when I would be able to resume payments / pay a monthly amount towards the arrears. I said that I also had a spinal injury & had had surgery on my spine a few years ago and it was due to complications from that that I had initially been unable to work & fell into arrears and then went on to say that it was Britannias' actions that had caused my breakdown and he did snap at me a bit then and told me he didn't want to hear what Britannia had done, so I apologised. He asked me again when I thought I would be able to resume payments and I asked if September would be ok. I was shaking and having a pretty bad panic attack at that point.    The rep from other side then jumped in and said she needs to pay us straight away, and the judge then stated that he would make an order for me to make repayments from August and suspend the order on those terms. He said if I fell into difficulties again we would be back here again and said that they may be able to help me again if that happened. He asked if that was ok for me and I felt pressured to agree as I didn't feel able to do any other.... I am now now worried about my ability to do this, but obviously relieved at the same time. I think the rep for the other side was a bit p**sed off... He was quite ignorant and I feel traumatised...I feel sorry for the judge having to see me in state like that.   As soon as we had left the room the rep came right up behind me calling my name and told me he needed my updated phone number so that he could contact me. He looked a little bit psychopathic at that point and I told him I didn't want to speak to him and walked off.... I was so dazed I went in the wrong direction when I left the court building and it wasn't until I looked in mirror later that I realised I had tissue paper stuck all over my face from where I had been drying my tears... I HATE Britannia for making me go through that, especially under such poor health.... Which they have caused me!   Thank you again so much for all of your kind wishes and assistance - Especially Ell-enn, as without your help I would be facing Bailiff eviction next week - And still won't sleep until that time has passed.... xx         
    • Just thought I would update, Unite the union have now intervened although initially at a low level.   They have contacted HR at the firm asking them to deal with it in order to stop Unite getting involved
    • Hi.  This was one of the posts i'd seen before - they mention 4 in court and having to pay £1000's in court costs alone...  Presumably, if they're paying costs, there has been some success...??    
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Flexi Car hire is trying to scam me

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Hi Caggers

 

On the 12th of this month I hired a van online from Flexi hire Burton on Trent,

it was to help my brother inlaw move house, so he paid online using his card.

 

On the day I went to collect it and went through the paper work and went over the vehicle

to spot all the dents and scratches etc.

The weather wasnt to great so some of the smallest chips of paint could of been coverd by rain drops.

 

When I returned it they spotted a chip and said that I must of done it as its not on the paperwork,

I know 100% whilst that van was in my possession it did not get hit or knocked etc.

The guy said he will be in touch with a quote.

 

When I got home I spoke to my inlaw and I told him to cancel his debit card and told him why.

 

Today the car hire people have called me saying I owe £115 for it,

to be honest the damage is the size of a ant. So I'm thinking hes trying it on.

 

Im waiting for him to call me back because I told him about the weather on that day

and was going to check.

 

Like I said there is no way I did the damage.

 

So if there is any advice what to do next?


I HAVE FOLLOWED ALOT OF ADVICE FROM PEOPLE ON THIS SITE, AND IT MADE ME REALISE MY RIGHT AND WHAT I WAS DOING WRONG.......NOW I'M DOING IT RIGHT

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How many chips and dings did you discover on the vehicle when you checked it over?

 

If you are able to say that the vehicle tended to be marked in several places then you are probably in a good position to say that the mark that they are claiming for was simply missed by the both of you.

 

Was it only you inspect the vehicle? Or did they inspect it as well? I have been to some car hire companies where they simply inspection and call the damage to their attention.


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There were a few that myself and the hirer spotted, I said to him on the phone that we both could of missed it.

My inlaw has canceled his card so I'm sure that they cant take the money from his account, but now a bit worried they will come for me for it.


I HAVE FOLLOWED ALOT OF ADVICE FROM PEOPLE ON THIS SITE, AND IT MADE ME REALISE MY RIGHT AND WHAT I WAS DOING WRONG.......NOW I'M DOING IT RIGHT

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Get a photograph of the damage that they are claiming for.

 

Lay down a paper trail. Write them a letter which clearly denies any responsibility for any damage. Make it clear to them that while the car was with you that it sustained no damage whatsoever and that if there is a chip in the paint then it must have existed prior to your taking control of the vehicle and that it must have been missed during the inspection.

 

Tell them that you have cancelled the payment authority with your bank and that you revoke any authority that they have to take any money from your account.

 

Send them this letter and make sure you keep a copy. Wait and see what happens.


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I havnt sent the letter yet, but just to let you know, the hire company have not phoned me back, so i am prusuming that it is the end of the matter


I HAVE FOLLOWED ALOT OF ADVICE FROM PEOPLE ON THIS SITE, AND IT MADE ME REALISE MY RIGHT AND WHAT I WAS DOING WRONG.......NOW I'M DOING IT RIGHT

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This has to be what you suspect. Do they really think a vehicle will go it's whole life without a single mark on it. This is wear and tear and you are right to cancel the payment card.

 

The paper trail detailed above is important, so follow that advice.

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I hear stuff like this, if you are gonna hire a car, take pics of it before hand

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Hi, I know this post is over a year old but I recently rented a van with this same company and they have done the exact same thing to me, it seems they are [causing problems] lots of people as I have found other reviews saying the same. I have refused to pay for the "supposed" damage and they are now saying they are taking me to court. Can you contact me and let me know if they did ever get back to you. Thanks

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You are entitled to a full breakdown of what they are claiming and where any repairs were done.

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If the car has several knocks the same as the "new" ones. Then you can bet that they are only trying to make money from it and not actually repairing the damage. They can't save up repair work on the car. They can only charge you when the work has been carried out, which they never bothered to do with the other damage.

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It would be nice if you came back Jen23 and let us know how things are progressing ?

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Hi sorry took so long have been waiting for them to get in touch.

 

 

Since the last phone call they have not contacted me, they threatened to take me to court for the full £1500 excess unless I made a payment then and there over the phone,

 

 

they didn't send us any pictures or evidence of the "supposed" damage!!!

 

 

I obviously refused to pay that's when they threatened me.

 

 

I have reported them to trading standards.

 

 

Just waiting for them to get back in touch really?!? Not sure what to do next.

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Ignore any phonecalls, tell them to communicate to you in writing only.

 

Then ignore them and return here if you get an N1 claim form


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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Hi I appear to be having the same problem with the same company

Would you mind me asking; how did you get on?

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threads 2 yrs old

might be better to start a new thread

of your own

 

 

dx


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please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

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