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thinking of a court claim against CFO to recover monies taken **RESOLVED**

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I took a payday loan from Capital Finance One Ltd in July 2011.

The loan was £200 and the total repayment was agreed at £278.

I did not wish to pay £15 for same day 'faster payment'

so the loan finally credited my account 2 days after being issued.

 

The loan was issued on 4th July 2011 and I initially agreed to repay on 29th July 2011

when my salary was paid.

 

On 21st July 2011, I emailed CFO to ask to change the repayment date from 29th July to 4th August 2011.

 

I explained that I had paid interest for a full month and repayment on 4th August 2011 would,

therefore, still be within the agreed 'one month' time limit.

 

CFO did not respond until 29th July 2011 when they emailed a 3 lined message to tell me

that I had 'defaulted' on the agreement.

 

I immediately replied with a full explanation that I had not defaulted.

CFO emailed the same message on 3rd August 2011 and on 4th August 2011,

when I fully expected CFO to debit £278 and close the agreement,

CFO took £128 which they said was 'charges for 3 defaults'.

 

Emails were traded back and forth.

I disputed these charges and even pointed out that the notices they sent me to notify

of my alleged 'defaults' were completely invalid and did not comply with the Consumer Credit Act stipulations.

 

I ordered CFO not to take any further monies until we had resolved the dispute.

I also gave written cancellation for any authorisation CFO may have had to 'CPA' my account.

ie not to debit what they wanted - when they wanted - without the need to inform me or seek my approval.

 

CFO then debited 3 x £25's from my bank without my approval or authorisation.

 

I wrote to CFO to say that they had now taken £203 and had taken £75 unlawfully.

I told them that the agreement was in my opinion 'settled and closed'.

 

CFO wrote to me once more to state that I still owed them £200

(how they calculated this figure, I don't know...)

and that they would report to credit agencies that I was 'in default'.

 

In April 2014, I made a payday loan application for £200 from CFO Lending Limited.

I didn't know that Capital Finance One Ltd had changed their name in 2012,

but I'd be lying if I said that I didn't have a pretty good idea that they were one

and the same company!

 

However, I was skint and had repaid £203 for the £200 loan in 2011.

My application was rejected immediately.

I had 'ticked' the box which denied CFO Lending to keep for themselves or pass on my personal details.

 

I had submitted details of my new Nationwide Building Society (set up in 2013) account as part of the loan application.

 

I had to give my debit card details so that, if successful,

the loan could be collected from a named account.

 

When rejected, these details should have instantly been erased by CFO Lending.

However, CFO Lending waited until 11th June 2014 and made 5 separate debits

from my bank for a total of £495.65.

 

It took me a day to put the pieces together with the help of my bank 'visa dispute' team.

I could not believe that CFO Lending had used information (which had only been

submitted as part of a failed loan application and should have been deleted)

to take £495.65 from my bank account without any authorisation, approval or even notification.

 

I spoke at length to Ms Susie McKenzie in CFO Collections who said she would get back to me quickly.

 

I had to wait nearly a week before I received a formal response.

CFO stated that all of the debited money was to repay the outstanding loan from July 2011.

CFO Lending had already taken £203 from my account in 2011.

The last email they sent in 2011 told me that I 'still owed £200' (which I disputed completely).

CFO had taken a further £495.65 on 11th June 2014.

 

Therefore, CFO claimed that my £200 payday loan cost £698.65 to repay!

 

CFO Lending claimed that the bank details which I had submitted as part of a rejected loan application

to them in April 2014 could be used by them to recover any monies relating to the agreement

we had in July 2011.

 

They claimed that the Continuous Payment Authority set out in the 2011 contract justified this.

 

I spent hours in collecting every email and document relating to my dealings with CFO from 2011 onwards.

My response included a copy of the vital email which I sent to CFO on 24th August 2011

in which I ordered them to 'stop taking any further money from my account

until the dispute is resolved satisfactorily.

 

Any authority which Capital Finance One may have had is cancelled with immediate effect.

 

You (CFO) have taken much more money than we agreed.

 

Do not debit any more money from my bank'.

 

I also set out why their defaults were invalid and why these huge charges could not be applied

as they were never discussed or explained at the outset.

 

I have a very strong and complete argument as to why CFO's actions are unlawful

and why they must return all monies taken AFTER I cancelled the CPA and ordered that they make no more transactions on my account.

 

CFO has failed to respond to this letter or any of the 6 I have sent them since.

 

I sent a 'Final Demand' and they have not met the requirements within.

 

Nationwide Building Society is investigating these transactions as 'fraudulent'.

 

I have been able to make a formal complaint to 'Action Fraud'.

 

Nationwide has advised me that THEY will report to the Police as this is their responsibility.

 

I must now make a claim for the money using the CCMCC (county court money claims centre).

 

I am determined to make the most of this opportunity to show the public just how payday lenders work.

 

My case is very strong and legally sound.

However, I am afraid that I will slip up in its execution by making an administrative or process error.

Thus enabling CFO Lending's solicitors to have the claim 'dismissed' on a technical point.

 

I have been 100% honest and open in my account of this matter.

I have had to use a payday loan company because my credit history is not great.

I did know that they have a reputation for difficulties.

 

I repaid £203 for the £200 loan in 2011.

 

I know that I should have patiently resolved the dispute then and paid off the remaining £75.

 

CFO Lending still doesn't have the right to treat any customer like this.

This 'CPA' justification is wrong and is completely unfair and dangerous.

 

I want to make payday lenders change their working practices with this claim.

 

I am not pretending to be Florence Nightingale.

 

I have credit problems but I should not have to repay £700 for a loan of £200

- this is wrong.

 

So, if anyone out there could please offer practical or legal advice

which will help me make my claim more effective, then please get in touch.

 

If you need any further information, let me know.

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I took a payday loan from Capital Finance One Ltd in July 2011.

The loan was £200 and the total repayment was agreed at £278.

 

I did not wish to pay £15 for same day 'faster payment' so the loan finally credited my account 2 days after being issued.

The loan was issued on 4th July 2011 and I initially agreed to repay on 29th July 2011 when my salary was paid.

 

On 21st July 2011, I emailed CFO to ask to change the repayment date from 29th July to 4th August 2011.

I explained that I had paid interest for a full month and repayment on 4th August 2011 would, therefore, still be within the agreed 'one month' time limit.

 

CFO did not respond until 29th July 2011 when they emailed a 3 lined message to tell me that I had 'defaulted' on the agreement.

 

I immediately replied with a full explanation that I had not defaulted.

 

CFO emailed the same message on 3rd August 2011 and on 4th August 2011,

when I fully expected CFO to debit £278 and close the agreement,

CFO took £128 which they said was 'charges for 3 defaults'.

 

Emails were traded back and forth.

 

I disputed these charges and even pointed out that the notices they sent me to notify of my alleged 'defaults'

were completely invalid and did not comply with the Consumer Credit Act stipulations.

 

I ordered CFO not to take any further monies until we had resolved the dispute.

I also gave written cancellation for any authorisation CFO may have had to 'CPA' my account.

ie not to debit what they wanted - when they wanted - without the need to inform me or seek my approval.

CFO then debited 3 x £25's from my bank without my approval or authorisation.

 

I wrote to CFO to say that they had now taken £203 and had taken £75 unlawfully.

I told them that the agreement was in my opinion 'settled and closed'.

 

CFO wrote to me once more to state that I still owed them £200 (how they calculated this figure, I don't know...)

and that they would report to credit agencies that I was 'in default'.

 

In April 2014, I made a payday loan application for £200 from CFO Lending Limited.

I didn't know that Capital Finance One Ltd had changed their name in 2012,

but I'd be lying if I said that I didn't have a pretty good idea that they were one and the same company!

However, I was skint and had repaid £203 for the £200 loan in 2011.

My application was rejected immediately.

 

I had 'ticked' the box which denied CFO Lending to keep for themselves or pass on my personal details.

I had submitted details of my new Nationwide Building Society (set up in 2013) account as part of the loan application.

I had to give my debit card details so that, if successful, the loan could be collected from a named account.

When rejected, these details should have instantly been erased by CFO Lending.

 

However, CFO Lending waited until 11th June 2014 and made 5 separate debits from my bank for a total of £495.65.

It took me a day to put the pieces together with the help of my bank 'visa dispute' team.

I could not believe that CFO Lending had used information (which had only been submitted as part of a failed loan application

and should have been deleted) to take £495.65 from my bank account without any authorisation, approval or even notification.

 

I spoke at length to Ms Susie McKenzie in CFO Collections who said she would get back to me quickly.

I had to wait nearly a week before I received a formal response.

 

CFO stated that all of the debited money was to repay the outstanding loan from July 2011.

CFO Lending had already taken £203 from my account in 2011.

The last email they sent in 2011 told me that I 'still owed £200' (which I disputed completely).

CFO had taken a further £495.65 on 11th June 2014.

Therefore, CFO claimed that my £200 payday loan cost £698.65 to repay!

 

CFO Lending claimed that the bank details which I had submitted as part of a rejected loan application to them in April 2014

could be used by them to recover any monies relating to the agreement we had in July 2011.

They claimed that the Continuous Payment Authority set out in the 2011 contract justified this.

 

I spent hours in collecting every email and document relating to my dealings with CFO from 2011 onwards.

My response included a copy of the vital email which I sent to CFO on 24th August 2011 in which I ordered them

to 'stop taking any further money from my account until the dispute is resolved satisfactorily.

 

Any authority which Capital Finance One may have had is cancelled with immediate effect.

You (CFO) have taken much more money than we agreed. Do not debit any more money from my bank'.

 

I also set out why their defaults were invalid and why these huge charges could not be applied as they were never discussed or explained at the outset.

I have a very strong and complete argument as to why CFO's actions are unlawful and why they must return all monies taken

AFTER I cancelled the CPA and ordered that they make no more transactions on my account.

 

CFO has failed to respond to this letter or any of the 6 I have sent them since. I sent a 'Final Demand' and they have not met the requirements within.

 

Nationwide Building Society is investigating these transactions as 'fraudulent'.

I have been able to make a formal complaint to 'Action Fraud'.

Nationwide has advised me that THEY will report to the Police as this is their responsibility.

 

I must now make a claim for the money using the CCMCC (county court money claims centre).

I am determined to make the most of this opportunity to show the public just how payday lenders work.

My case is very strong and legally sound.

 

However, I am afraid that I will slip up in its execution by making an administrative or process error.

Thus enabling CFO Lending's solicitors to have the claim 'dismissed' on a technical point.

 

I have been 100% honest and open in my account of this matter.

I have had to use a payday loan company because my credit history is not great.

I did know that they have a reputation for difficulties.

I repaid £203 for the £200 loan in 2011.

 

I know that I should have patiently resolved the dispute then and paid off the remaining £75.

CFO Lending still doesn't have the right to treat any customer like this.

 

This 'CPA' justification is wrong and is completely unfair and dangerous.

 

I want to make payday lenders change their working practices with this claim.

I am not pretending to be Florence Nightingale.

I have credit problems but I should not have to repay £700 for a loan of £200

- this is wrong.

 

if anyone out there could please offer practical or legal advice which will help me make my claim more effective, then please get in touch.

 

If you need any further information, let me know.

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I took a payday loan from Capital Finance One Ltd in July 2011. The loan was £200 and the total repayment was agreed at £278. I did not wish to pay £15 for same day 'faster payment' so the loan finally credited my account 2 days after being issued. The loan was issued on 4th July 2011 and I initially agreed to repay on 29th July 2011 when my salary was paid. On 21st July 2011, I emailed CFO to ask to change the repayment date from 29th July to 4th August 2011. I explained that I had paid interest for a full month and repayment on 4th August 2011 would, therefore, still be within the agreed 'one month' time limit. CFO did not respond until 29th July 2011 when they emailed a 3 lined message to tell me that I had 'defaulted' on the agreement. I immediately replied with a full explanation that I had not defaulted. CFO emailed the same message on 3rd August 2011 and on 4th August 2011, when I fully expected CFO to debit £278 and close the agreement, CFO took £128 which they said was 'charges for 3 defaults'. Emails were traded back and forth. I disputed these charges and even pointed out that the notices they sent me to notify of my alleged 'defaults' were completely invalid and did not comply with the Consumer Credit Act stipulations. I ordered CFO not to take any further monies until we had resolved the dispute. I also gave written cancellation for any authorisation CFO may have had to 'CPA' my account. ie not to debit what they wanted - when they wanted - without the need to inform me or seek my approval. CFO then debited 3 x £25's from my bank without my approval or authorisation. I wrote to CFO to say that they had now taken £203 and had taken £75 unlawfully. I told them that the agreement was in my opinion 'settled and closed'. CFO wrote to me once more to state that I still owed them £200 (how they calculated this figure, I don't know...) and that they would report to credit agencies that I was 'in default'.

 

In April 2014, I made a payday loan application for £200 from CFO Lending Limited. I didn't know that Capital Finance One Ltd had changed their name in 2012, but I'd be lying if I said that I didn't have a pretty good idea that they were one and the same company! However, I was skint and had repaid £203 for the £200 loan in 2011. My application was rejected immediately. I had 'ticked' the box which denied CFO Lending to keep for themselves or pass on my personal details. I had submitted details of my new Nationwide Building Society (set up in 2013) account as part of the loan application. I had to give my debit card details so that, if successful, the loan could be collected from a named account. When rejected, these details should have instantly been erased by CFO Lending. However, CFO Lending waited until 11th June 2014 and made 5 separate debits from my bank for a total of £495.65. It took me a day to put the pieces together with the help of my bank 'visa dispute' team. I could not believe that CFO Lending had used information (which had only been submitted as part of a failed loan application and should have been deleted) to take £495.65 from my bank account without any authorisation, approval or even notification. I spoke at length to Ms Susie McKenzie in CFO Collections who said she would get back to me quickly. I had to wait nearly a week before I received a formal response. CFO stated that all of the debited money was to repay the outstanding loan from July 2011. CFO Lending had already taken £203 from my account in 2011. The last email they sent in 2011 told me that I 'still owed £200' (which I disputed completely). CFO had taken a further £495.65 on 11th June 2014. Therefore, CFO claimed that my £200 payday loan cost £698.65 to repay!

 

CFO Lending claimed that the bank details which I had submitted as part of a rejected loan application to them in April 2014 could be used by them to recover any monies relating to the agreement we had in July 2011. They claimed that the Continuous Payment Authority set out in the 2011 contract justified this.

 

I spent hours in collecting every email and document relating to my dealings with CFO from 2011 onwards. My response included a copy of the vital email which I sent to CFO on 24th August 2011 in which I ordered them to 'stop taking any further money from my account until the dispute is resolved satisfactorily. Any authority which Capital Finance One may have had is cancelled with immediate effect. You (CFO) have taken much more money than we agreed. Do not debit any more money from my bank'.

 

I also set out why their defaults were invalid and why these huge charges could not be applied as they were never discussed or explained at the outset. I have a very strong and complete argument as to why CFO's actions are unlawful and why they must return all monies taken AFTER I cancelled the CPA and ordered that they make no more transactions on my account.

 

CFO has failed to respond to this letter or any of the 6 I have sent them since. I sent a 'Final Demand' and they have not met the requirements within.

 

Nationwide Building Society is investigating these transactions as 'fraudulent'. I have been able to make a formal complaint to 'Action Fraud'. Nationwide has advised me that THEY will report to the Police as this is their responsibility.

 

I must now make a claim for the money using the CCMCC (county court money claims centre). I am determined to make the most of this opportunity to show the public just how payday lenders work. My case is very strong and legally sound. However, I am afraid that I will slip up in its execution by making an administrative or process error. Thus enabling CFO Lending's solicitors to have the claim 'dismissed' on a technical point.

 

I have been 100% honest and open in my account of this matter. I have had to use a payday loan company because my credit history is not great. I did know that they have a reputation for difficulties. I repaid £203 for the £200 loan in 2011. I know that I should have patiently resolved the dispute then and paid off the remaining £75. CFO Lending still doesn't have the right to treat any customer like this. This 'CPA' justification is wrong and is completely unfair and dangerous. I want to make payday lenders change their working practices with this claim. I am not pretending to be Florence Nightingale. I have credit problems but I should not have to repay £700 for a loan of £200 - this is wrong.

 

So, if anyone out there could please offer practical or legal advice which will help me make my claim more effective, then please get in touch.

 

If you need any further information, let me know.

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I took a payday loan from Capital Finance One Ltd in July 2011. The loan was £200 and the total repayment was agreed at £278. I did not wish to pay £15 for same day 'faster payment' so the loan finally credited my account 2 days after being issued. The loan was issued on 4th July 2011 and I initially agreed to repay on 29th July 2011 when my salary was paid. On 21st July 2011, I emailed CFO to ask to change the repayment date from 29th July to 4th August 2011. I explained that I had paid interest for a full month and repayment on 4th August 2011 would, therefore, still be within the agreed 'one month' time limit. CFO did not respond until 29th July 2011 when they emailed a 3 lined message to tell me that I had 'defaulted' on the agreement. I immediately replied with a full explanation that I had not defaulted. CFO emailed the same message on 3rd August 2011 and on 4th August 2011, when I fully expected CFO to debit £278 and close the agreement, CFO took £128 which they said was 'charges for 3 defaults'. Emails were traded back and forth. I disputed these charges and even pointed out that the notices they sent me to notify of my alleged 'defaults' were completely invalid and did not comply with the Consumer Credit Act stipulations. I ordered CFO not to take any further monies until we had resolved the dispute. I also gave written cancellation for any authorisation CFO may have had to 'CPA' my account. ie not to debit what they wanted - when they wanted - without the need to inform me or seek my approval. CFO then debited 3 x £25's from my bank without my approval or authorisation. I wrote to CFO to say that they had now taken £203 and had taken £75 unlawfully. I told them that the agreement was in my opinion 'settled and closed'. CFO wrote to me once more to state that I still owed them £200 (how they calculated this figure, I don't know...) and that they would report to credit agencies that I was 'in default'.

 

In April 2014, I made a payday loan application for £200 from CFO Lending Limited. I didn't know that Capital Finance One Ltd had changed their name in 2012, but I'd be lying if I said that I didn't have a pretty good idea that they were one and the same company! However, I was skint and had repaid £203 for the £200 loan in 2011. My application was rejected immediately. I had 'ticked' the box which denied CFO Lending to keep for themselves or pass on my personal details. I had submitted details of my new Nationwide Building Society (set up in 2013) account as part of the loan application. I had to give my debit card details so that, if successful, the loan could be collected from a named account. When rejected, these details should have instantly been erased by CFO Lending. However, CFO Lending waited until 11th June 2014 and made 5 separate debits from my bank for a total of £495.65. It took me a day to put the pieces together with the help of my bank 'visa dispute' team. I could not believe that CFO Lending had used information (which had only been submitted as part of a failed loan application and should have been deleted) to take £495.65 from my bank account without any authorisation, approval or even notification. I spoke at length to Ms Susie McKenzie in CFO Collections who said she would get back to me quickly. I had to wait nearly a week before I received a formal response. CFO stated that all of the debited money was to repay the outstanding loan from July 2011. CFO Lending had already taken £203 from my account in 2011. The last email they sent in 2011 told me that I 'still owed £200' (which I disputed completely). CFO had taken a further £495.65 on 11th June 2014. Therefore, CFO claimed that my £200 payday loan cost £698.65 to repay!

 

CFO Lending claimed that the bank details which I had submitted as part of a rejected loan application to them in April 2014 could be used by them to recover any monies relating to the agreement we had in July 2011. They claimed that the Continuous Payment Authority set out in the 2011 contract justified this.

 

I spent hours in collecting every email and document relating to my dealings with CFO from 2011 onwards. My response included a copy of the vital email which I sent to CFO on 24th August 2011 in which I ordered them to 'stop taking any further money from my account until the dispute is resolved satisfactorily. Any authority which Capital Finance One may have had is cancelled with immediate effect. You (CFO) have taken much more money than we agreed. Do not debit any more money from my bank'.

 

I also set out why their defaults were invalid and why these huge charges could not be applied as they were never discussed or explained at the outset. I have a very strong and complete argument as to why CFO's actions are unlawful and why they must return all monies taken AFTER I cancelled the CPA and ordered that they make no more transactions on my account.

 

CFO has failed to respond to this letter or any of the 6 I have sent them since. I sent a 'Final Demand' and they have not met the requirements within.

 

Nationwide Building Society is investigating these transactions as 'fraudulent'. I have been able to make a formal complaint to 'Action Fraud'. Nationwide has advised me that THEY will report to the Police as this is their responsibility.

 

I must now make a claim for the money using the CCMCC (county court money claims centre). I am determined to make the most of this opportunity to show the public just how payday lenders work. My case is very strong and legally sound. However, I am afraid that I will slip up in its execution by making an administrative or process error. Thus enabling CFO Lending's solicitors to have the claim 'dismissed' on a technical point.

 

I have been 100% honest and open in my account of this matter. I have had to use a payday loan company because my credit history is not great. I did know that they have a reputation for difficulties. I repaid £203 for the £200 loan in 2011. I know that I should have patiently resolved the dispute then and paid off the remaining £75. CFO Lending still doesn't have the right to treat any customer like this. This 'CPA' justification is wrong and is completely unfair and dangerous. I want to make payday lenders change their working practices with this claim. I am not pretending to be Florence Nightingale. I have credit problems but I should not have to repay £700 for a loan of £200 - this is wrong.

 

So, if anyone out there could please offer practical or legal advice which will help me make my claim more effective, then please get in touch.

 

If you need any further information, let me know.

 

 

 

You may have " shot yourself in the foot " on two counts:

1. Did you instruct your bank formally that the 1st CPA was no longer to operate (i.e. in writing) .

2. Attempting to get the 2nd loan in an not entirely honest fashion.

 

 

However your 1st line of complaint is to your bank for allowing the debits as you have done, there is little more to suggest.


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moved to the CFO forum

 

dx


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1. Yes, I spoke to Lloyds Bank after the first debits had been made on my account. I asked to cancel my debit card and for a replacement to be posted. The Customer Services person was not enthusiastic when I explained why I wanted the card to be cancelled. She suggested that I write to Capital Finance One Limited to cancel the CPA agreement but warned me that I still had to agree with them what was still outstanding and how this would be repaid.

My email to Capital Finance One clearly cancels the right for them to debit my account. It also sets out why I dispute the charges made against me. I accept that the loan had, at this time, only been part paid (£203 paid with £75 outstanding).

2. Although I accept that I was aware that I still had an unsettled loan with Capital Finance One Ltd when I applied for the 2nd loan, I did not include false information or misrepresent myself. If I am missing an obvious point here, please let me know.

I disagree that my bank have any blame here. the original loan was taken in 2011. My bank, at that time, was Lloyds. I cancelled the CPA agreement with Lloyds Bank. The unlawful debits were made from my Nationwide account. CFO only had these details after I had submitted them as part of my 'rejected' loan application in 2014. I cancelled the CPA authority with CFO Lending and Lloyds Bank on 24th August 2011. CFO Lending took £495.65 from my Nationwide account in June 2014. Nationwide had no idea who CFO Lending were and approved the debits as the details were accurate and the funds were available. I am actually very grateful for the stance they HAVE taken on my behalf. I have been able to show Nationwide every email and every document relating to the loan and dispute. If I had not kept everything then Nationwide couldn't justify the investigation.

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one point

CPA cancellation goes to the banks not the creditor.

 

however that does not absolve CFO from taking money from the nationwide account

with SPECIFIC permission.

 

dx


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WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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Typical behaviour of a bottom feeding payday loan company. Their charges and fees remain completely unenforceable under law, all you are contractually obliged to pay is the original loan amount plus one months interest, nothing more.

 

By debiting these funds from a failed payday loan application, I would consider these transactions to be unauthorised and therefore the bank should conduct an immediate charge back of all monies.

 

Issuing a claim is easily done through Money Claim Online, however you need to ascertain all the evidence and the facts of your case before doing so.

 

You will need to issue CFO lending with a letter before action, giving them 14 days to remedy the situation and refund the monies, outline your dispute and put forward the facts and why you'll be issuing a court claim.

 

After 14 days, go ahead and issue proceedings against them.

 

Also ensure you make a complaint to the Financial Conduct Authority (used to be the office of fair trading).

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I received a phone call from CFO Lending this morning. The lady explained that my complaint had been 'escalated' and that she wanted to apologise on behalf of the company for the problems they had caused. Furthermore, she advised me that CFO wanted to settle my claim and offered a 'full & final settlement' amount of £420.65 to close the matter. This figure had been calculated by taking the total monies taken from me (£698.65) and then deducting the original loan + agreed interest/charges (£278.00).

 

I have just signed their agreement and am now waiting for the payment to credit my account.

 

No chicken counting yet. I HOPE to get back to you soon...

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I received a phone call from CFO Lending this morning. The lady explained that my complaint had been 'escalated' and that she wanted to apologise on behalf of the company for the problems they had caused. Furthermore, she advised me that CFO wanted to settle my claim and offered a 'full & final settlement' amount of £420.65 to close the matter. This figure had been calculated by taking the total monies taken from me (£698.65) and then deducting the original loan + agreed interest/charges (£278.00).

 

I have just signed their agreement and am now waiting for the payment to credit my account.

 

No chicken counting yet. I HOPE to get back to you soon...

 

 

 

All that matters is that you are happy with the deal.

 

 

Well Done!!


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let us know when it lands please


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The refund credited my account this morning. Thanks for your help and support.

 

Why did my 7th letter of complaint work more effectively than the previous 6?

Probably because I emailed this letter directly to James Keeble @ CFO Lending

and 'cc'd' the email to 'Faye Smith. Both are currently serving as 'Directors' of the company.

 

CFO acted very unprofessionally throughout

but I must also accept my fair share of the blame.

I knowingly chose NOT to repay the remaining £75 of the original loan in 2011.

 

If I had 'settled' the account correctly and honestly then none of this would have happened.

 

I must act more responsibly in the future.

 

If I take a loan then I should only do so on the absolute understanding

that I will repay the loan on time and without complaint

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