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Carcraft issue, Help!


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Hi all,

 

I am in great need of help.

 

I bought a car from Carcraft in March and since then it stayed more then a month in the garage

and it had to be returned 3 times for problems like radio unit faulty, brakes faulty, cam chain distorting the superior part of the engine

and now has an oil leak plus is not safe to drive as the engine light is on.

 

In a nut shell I have a car (09) which I can't use but I am still paying the finance.

 

The communication with Carcraft representatives is dreadful as no one wants to speak with us.

 

tHey are passing us to GM then costumer services then to service manager.

 

We have contacted the finance company and thy are very helpful.

 

Ani one had this problem before with Carcraft ?

 

If yes how did you solve it?

I will appreciate if someone can advice.

 

Thank you.

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I've alerted the car craft rep

 

lets see what linzi says.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Guest Carcraft Customer Service Manager

Hi Roxana

 

We will look into this for you and get back to you as soon as we can.

 

Thanks

Linzi

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Guest Carcraft Customer Service Manager

Hi Roxana

 

I can see you have recently had a repair to the engine and I am sorry the vehicle has experienced faults shortly after this repair was completed. The car is back with us now so we will need to give the Service Centre some time to determine the cause of these faults and what will be necessary to get them repaired.

 

However I am pleased to note that you have been provided with a hire car free of charge while the investigations are ongoing. We hope to have the vehicle diagnosed by the end of the day and we will be in touch with an update as soon as one is available

 

Thanks

Linzi

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