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    • Dear All,   BN - Thank you for your comments.    My wife had prepared the relevant notice to the court and rather than spending time redacting I am sending it as PM to the contributors to this thread. It covers everything we have been discussing and is in line with  your comments and our discussions.   For the benefit of readers oif CAG I will redact and post it later as we have pressing family medical matters to attend to.    Warm regards BF  
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    • Thanks for the images. It's shocking. This more than ever reinforces my view that you should take this to court. The number of people they must be fobbing off with this three months story is incredible – and they need pulling into line. If you simply complain to the CEO then they may sort out your problems – but the rest of it will go on as usual. They need something very serious here. In fact, I would think about suing them for £200 because I think that once they realise about the mistake they are making, they will be extremely anxious not to go to court. On the basis of this, I'm afraid I don't think I would even alert the CEO. I would send a letter of claim which will probably simply be seen by drones – and then issue the papers. I think you have an easy win on this case. Also, once they realise that they are dealing with a court case, they will look at the whole situation more carefully and they will probably sort out all of the problems at the same time. If they don't, then these two have laid down your marker and they will know that you're not mucking around and they will take you seriously.
    • These are the two incidents from Virgin Chat where their Live chat has informed me of the 'only 3 months' decision.... 15 April was the date they acknowledged receipt of my SAR. Apparently anything from before that date can't be included!
    • You could try both routes at the same time. Send your letter of claim by email to the CEO email address. Confirmed by letter. That way you have communicated with the CEO – but given a very definite deadline and a very definite promise as to what will happen if they don't comply. Then on day 15 sent the claim. Don't make a threat of legal action if you don't intend to carry it out. Don't bluff – but it is very easy to do
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C/Tax paid direct, Car still Clamped and Sold, and still getting baillif threats


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Brief history as follows:

 

Last June, we had some outstanding council tax arrears which we subsequently paid direct to the council, minus excessive bailiff fees (at the time, well over £800!).

 

Shortly after we paid the council, we woke to find wife's car clamped in our driveway.

 

Car was then towed last July and stored until we received a "notice of sale" this June.

 

The notice of sale showed the debt bailiffs were chasing was approx £500 in fees, £200 storage. And the £1100 car was shown as worth only £150 ahead of auction!

 

Heard nothing since, assuming they had sold the car, until a txt from a bailiff last night threatening removal of goods and a van on the 1st. Demanding payment of just the £500 in fees, and threatening additional fees.

 

Are we to just pay the £500 and rid ourselves of the bailiffs, or are we succumbing to their heavyhanded tactics too easily?

 

Would appreciate any advice you can provide.

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It would not be possible to provide a suitable reply without the need to ask some further questions.

 

It would seem that the car had been seized last July and a 'Notice of Sale' almost a year later !!!

 

Can you find out the precise amount of the Liability Order from the council.

 

Ask the council to confirm how much THEY have received from the bailiff company and whether any fees are showing on their computer records.

 

You say that large charges had been applied to the account by the bailiff. Unless a prior 'levy' had been undertaken the previous statutory fee scale (the new fees came into being on 6th April this year) provided that the fees were CAPPED at £42.50 UNLESS a levy had been made upon goods. I am assuming that the car had been levied. Can you look back at the previous documents to ascertain the amount of fees applied to the account. Can you post back once you have this information.

 

I am assuming that the 'Notice of Sale' is one of the new statutory forms introduced on 4th April. On this form is a breakdown of the sale proceeds provided?

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