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First utility back billing eligibility


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Greetings CAG forum members!

 

I left First utility (FU) last June transferring both fuels to EDF.

 

Before the final bill was due I cancelled the direct debit.

 

In the following few months I chased FU up for a final bill on several occasions,

they finally provided one in February 2014

which was based on estimates not the final reads provided to the new supplier.

 

After contacting FU customer services they assured me an accurate bill would arrive with 2 weeks.

 

Fast forward to July 2014 and a debt collection threat based on the estimated bill arrives.

 

After many more calls to customer service, including EDF giving me information to advise FU how to operate their own billing systems :x,

 

I got a bill yesterday based on the estimated reads.

 

I am close to giving up!

 

Do you think there is a back billing claim to be made here?

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Because they refuse to take the readings from me, insisting they will only take them from EDF, but now it has been over a year EDF refuse to resend the readings and FU claim they never received them. Why should I work it out for them and pay it? FU are completely incompetent.

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