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harw1n

RHF Productions saga

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Greetings CAG forum members!

 

Back in May I got an email advertising a free trial for TVX and stupidly clicked through and signed up for it, or so I thought. Once I completed the financial details etc. on the form and clicked to proceed there was a short pause then I got an error message. I received no confirmation of any free trial or subscription commencing.

 

I contacted their customer service to clarify what had happened and they said my account was blocked because I had previously registered (many years ago) and they could not verify my details, so I assumed no transaction took place and didn't bother to try again.

 

A few weeks later I noticed a charge for £21.99 on my credit card statement so I called them and initiated a charge back and cancellation of any recurring charges that may follow.

 

I thought that was the end of it, stupid I now know with hindsight!

 

Today I received a letter from RHF productions threatening legal action if I do not pay the balance on my account immediately.

 

I think as I did not receive any confirmation or a copy of the contract T&C's the transaction is in breach of distance selling contract law?

 

I am drafting a letter along those lines now but would really appreciate any advice :???:

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Think you are doing the right thing - proceeding via letter confirming it did not go ahead and was confirmed by call as well


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