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harw1n

RHF Productions saga

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Greetings CAG forum members!

 

Back in May I got an email advertising a free trial for TVX and stupidly clicked through and signed up for it, or so I thought. Once I completed the financial details etc. on the form and clicked to proceed there was a short pause then I got an error message. I received no confirmation of any free trial or subscription commencing.

 

I contacted their customer service to clarify what had happened and they said my account was blocked because I had previously registered (many years ago) and they could not verify my details, so I assumed no transaction took place and didn't bother to try again.

 

A few weeks later I noticed a charge for £21.99 on my credit card statement so I called them and initiated a charge back and cancellation of any recurring charges that may follow.

 

I thought that was the end of it, stupid I now know with hindsight!

 

Today I received a letter from RHF productions threatening legal action if I do not pay the balance on my account immediately.

 

I think as I did not receive any confirmation or a copy of the contract T&C's the transaction is in breach of distance selling contract law?

 

I am drafting a letter along those lines now but would really appreciate any advice :???:

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Think you are doing the right thing - proceeding via letter confirming it did not go ahead and was confirmed by call as well


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Hi Harw1n

 

The following applies:- Consumer Contracts Regulations 2013

 

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/265898/consumer-contracts-information-cancellation-and-additional-payments-regulations-2013.pdf

 

Consumer Contracts Regulations 2013


Welcome to Consumer Action Group

 

'Challenges are what makes life interesting; overcoming them is what makes life meaningful.'

Joshua J. Marine

 

1) CLAIM BACK ALL PENALTY CHARGES CLICK HERE

2) CLAIM BACK ALL MIS-SOLD PPI CLICK HERE

3) COMPOUNDED CONTRACTUAL INTEREST CLICK HERE

4) REQUEST CCA FROM CREDITOR CLICK HERE

5) OFT- UNENFORCEABLE AGREEMENTS CLICK HERE

6) CAREY V HSBC (2009) CLICK HERE

7) DON'T BE BULLIED BY CREDITORS / DCA's CLICK HERE

8) IN DEBT DON'T PANIC CLICK HERE

9) FULL AND FINAL SETTLEMENT CLICK HERE

10) SALE OF GOODS ACT-EDUCATE YOUR RETAILER CLICK HERE

11) DISTANCE SELLING-EDUCATE YOR RETAILERCLICK HERE

12) SOGA SUMMARY CLICK HERE

13) WHICH? TEMPLATES [/url]CLICK HERE

14) DOES YOU BANK TREAT YOU FAIRLY BCOBSCLICK HERE

15) EVERYTHING HOUSING CLICK HERE

16) UTILITY BACKBILLING CLICK HERE

17) OFGEM - COMPLAINTSCLICK HERE

18) OFCOM - COMPLAINTS CLICK HERE

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