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    • Are you or do you wish to use the vehicle until we succeed with arguing and you succeed in VT?
    • Hi I hope all are ok in these trying times. I assume most of us will be in the same situation with employment etc.   I am obviously still intending to follow through my complaint against MB. However I do have to make decisions as I have found myself as will most people at this time left with a reduced minimal income, with all I can forsee is an impending up hill struggle for the forceable future.   So not sure what, if any options I still have, I am presuming VT was only an option earlier on and a court CO excludes that option,    I cant continue to honour the finance payments and cant even begin to estimate any timescales I would be again financially stable.   im trapped but want, no I need to get rid of MB all together, they can have the car and I learned the expensive way!   MB recently emailed a letter (which is copied below) in it they refer to a recent termination, this is the part that is very confusing as its my understanding they terminated the agreement in March 17.   They also inform they have placed the collections on hold, but then heres the cheeky bit, they do however want me to store the vehicle, tax and insure it, as per the agreement (the agreement that they already state was terminated) until they continue with their collection process;   Due to the Coronavirus (COVID-19) pandemic currently affecting the UK and wider world, we’re emailing to update you on what will now happen regarding the collection of your vehicle, following the termination of your Moneybarn vehicle finance agreement.   We won’t be collecting the vehicle at this time Normally, following termination of your agreement, we would arrange for an inspection and collection of the vehicle. However because of the current Government imposed lockdown, we are not currently able to collect vehicles until further notice.   What will happen next? Nothing for the moment. We’ll contact you as soon as there are any developments in the Government’s stance and we know that we’re able to resume our normal vehicle collection activity.   What do you need to do? We would appreciate if you can please keep the vehicle taxed and insured for the time being, as per the terms and conditions of your finance agreement. We hope this information is helpful and clear. Please stay safe and well, and if you need to contact us with any questions, please check out the latest information on the best way to reach us at   So they state termination, then expect to lay down instructions for me to comply with as per my finance agreement T&Cs. To look after the vehicle that they do intend to continue collection of.   If everythings terminated and in other words I have no right to the vehicle, Im not prepared to comply with instructions in line with a non existent agreement (I dont have to) and have a good mind to charge them storage.   However l would much rather just leave the car, send off V5 to change ownership and be done with it and concentrate on getting justice for their mistreatment.   
    • No it isn't funny, but there have been murmurs on Social media, dfesn't take much for twitterati and FaceBork to go off on one. Some in our area have been on about shooting the Goats in case they spread the virus, people in a panic are unpredictable.
    • If she has had a note from the NHS saying she is vulnerable and should shield, then she should stay at home, and there are special regulations for this   If not, she has choices a) go to work; asking for a copy of the risk assessment, and how she will be able to be at less risk than usual b) see a GP about her stress and get signed off c) resign   Lots of people are anxious about the current situation. Lots of people also work alone in offices or far away from people or at home.     What people don't get to do, is expect their employer to keep paying them in full, for no work, because they are anxious. So, she needs to choose. I think b) seems right for her, but tat's just based on what you have said, and no idea what her job is.
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Baz1994

Welcome secured loan PPI reclaim dial4alone/progressive finance/NU/aviva

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I suspect that's a generic letter to everyone.

 

simply make the FOS aware of it


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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OK thanks dx and will do.

 

My concern is that I didn't really want to open up another complaint when I have already have an existing one ongoing.

 

Especially when Welcome originally rejected my previous mis-sold PPI complaint in which included the basis that they are now asking me to submit a further complaint.

 

Also there is the question of amount of redress if successful. Will the failure to disclose commission amount differ from any mis-sold PPI complaint?

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Just an up-date regarding our complaint.

 

Welcome have agreed to settle our mis-sold commission claim (only 50%) and have offset funds against our arrears.

 

We have also received a response from FOS that our previously rejected PPI claim is still awaiting an Ombudsman decision.

 

I know that these are two seperate issues as reiterated by the FOS adjudicator but surely their admittance to undisclosed commissions constitutes their part in the sale of the up-front PPI?

 

Also on looking through some old paperwork, the charge on the property only states Progressive Financial Services and not Welcome Finance.

 

I recently spoke to our original mortgage provider on another issue and kindly ask what details that had on their records regarding other charges on our property.They advised that they had no knowledge of Progressive Financial or Welcome Finance being added or even contacting them.

 

I have also reviewed a telephone conversation details for when initial loan was sold where it is stated that as part of the Welcome Finance contract, they don't have to ask our original mortgage providers permission to secure behind. Is this correct?

 

Finally our loan has now been sold to Coast Finance Solutions as from 11th June,2018 but the balance now transferred has been increased in which looks like they have added some sort of interest.

 

We originally had our loan interest frozen to 0% in 2014 by Welcome due to our complaint regarding lack of provision of annual statements and mis-calculated figures due to their system migration error, so again can they legally do this?

 

Thanks

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Just an up-date regarding our complaint.

 

Welcome have agreed to settle our mis-sold commission claim (only 50%) and have offset funds against our arrears. - start a new complaint with the FOS

 

We have also received a response from FOS that our previously rejected PPI claim is still awaiting an Ombudsman decision.

 

I know that these are two separate issues as reiterated by the FOS adjudicator but surely their admittance to undisclosed commissions constitutes their part in the sale of the up-front PPI?

 

Also on looking through some old paperwork, the charge on the property only states Progressive Financial Services and not Welcome Finance. same lot see cruz thread

 

I recently spoke to our original mortgage provider on another issue and kindly ask what details that had on their records regarding other charges on our property.

They advised that they had no knowledge of Progressive Financial or Welcome Finance being added or even contacting them.

 

I have also reviewed a telephone conversation details for when initial loan was sold where it is stated that as part of the Welcome Finance contract, they don't have to ask our original mortgage providers permission to secure behind. Is this correct? correct

Finally our loan has now been sold to Coast Finance Solutions as from 11th June,2018 but the balance now transferred has been increased in which looks like they have added some sort of interest.

 

We originally had our loan interest frozen to 0% in 2014 by Welcome due to our complaint regarding lack of provision of annual statements and mis-calculated figures due to their system migration error, so again can they legally do this?

 

Thanks

need to see the proof

lots of coast threads here already.


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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OK thanks dx.

 

Sorry proof of what details?

 

Start a new claim disputing that the commission claim offset against the arrears or that it was only 50%?

 

So as Progressive one of the same, that would be suffice and legal?

 

And can they just add interest back on to transfer balance?

 

Cheers

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Finally our loan has now been sold to Coast Finance Solutions as from 11th June,2018 but the balance now transferred has been increased in which looks like they have added some sort of interest.

 

We originally had our loan interest frozen to 0% in 2014 by Welcome due to our complaint regarding lack of provision of annual statements and mis-calculated figures due to their system migration error, so again can they legally do this?

 

Thanks

 

please written proof?


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Here you go dx page 2 of Welcome letter June 2014.

 

Also 0% interest on mortgage statements.

 

Cheers

img20180606_14474374.pdf

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you indicate coast have added some sort of int?

or someone has

 

I think a this stage and as An sar is free now i'd send coast an sar.

 

this will show us where they think things are at and expose holes we can exploit


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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A belated thanks dx and did not want to start another thread so here goes with my update.

 

Finally received an Ombudsman's decision (only taken six and a half years) regarding the original PPI mis-sale Complaint in which has been rejected.

 

regarding the PPI Non-disclosure Commission offer refund from Welcome, in which was accepted in May 2018 (before transfer to Coast in June 2018), no funds had been transferred or offset against outstanding balance until this day.

 

We continued to pursue Welcome for status of payment in which has been ignored.

 

Account balance transferred to Coast Finance Solutions was therefore incorrect and further complaints were submitted in which again still to this day have not been fully addressed. They even had the liberty in submitting a Notification of Recoveries Letter in which again we disputed on the basis that our complaints responses were outstanding.

 

This did cause some distress and upset to myself and my wife as they insisted that the balance outstanding was correct.

 

Charge on our property has now been changed from Progressive Financial Services to Coast Finance Solutions on last checking with the Land Resgistry. 

 

Therefore we decided to contact the Financial Ombudsman Service regarding our circumstances and they contacted Welcome regarding the Undisclosed Commission Refund status.

 

FOS have now responded advising that our account is being repurchased back from Coast and they will be exercising their right to offset against the debt outstanding and no payment will be made direct to us. A letter dated 5th March has been dispatched to explain this and have attached a redacted copy. It was only addressed to me and did not include my wife even though it was a joint loan on the same property?

 

They have also attached a final loan statement advising a debt sale bad debt write off for amount double what should had been refunded (as of May 2018) and Nil balance outstanding?

 

If this is correct and all above board, will the charge on our property be removed and if so how is this done?

 

Sorry to bleat on but we would appreciate any further thoughts to the above mentioned.

 

Thanks for looking.

 

   

 

 

 

 

img20190320_12525351.pdf

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admittance of guilt of wrong doing

 

get welcome to also get the charge back in their name and remove it.

 

they indicate that theres more there to be reclaimed....

 

get on it.

 

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Thanks again dx for your reply and help.

 

Ok will get a letter drawn up back to Welcome stating that.

 

Is there any formal way in wording it?

 

We have had years of stress and time and effort dealing with this lot, like others.

 

Don't want to look a gift horse etc

 

Should we be asking for further evidence as to why it has been written off i.e. breakdown of amounts involved?

 

can we contact the Land Registry to have the charge removed?

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no you cant do it

simply write to welcome.

ref the write-off letter

inc a copy of the registry entry under coasts name

get them to either tell coast to remove it or get it back in their name and remove it.

 

as this is sort of ending.

why don't you simply ring welcome on your mobile and record the call

find out what you/they have to do to get the charge removed.


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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OK many thanks again dx and will do.

 

Will keep site posted of progression.

 

Cheers

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Just an update regarding the charge on our property.

 

Coast finally responded a few weeks ago and said they would liaise with Welcome regarding the removal.

 

Today I checked the Land Registry details and charge has finally been removed.

 

I would like to thank DX and all those who have assisted me since my first post.

 

Thank-you all. 

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now that is a result.

so all concluded then?

 

dx

 


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Brilliant result..I’m still battling on.. 

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