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    • Yes she went back to them and asked them to remove the cancellation however the girl on the phone went to ask someone and came back and said she couldn’t.   Thing is they then tried to charge her £1000 to reinsure, I contacted a broker and got it down to £760, she went back to them and they miraculously could do it for £690!!  It feels like they are using this to fleece her, her previous ins was £300.   I will get her to write a complaint to them...do you know if there’s an insurance ombudsman she could contact?    I just feel it would have been fair fair to suspend the ins pending the court outcome!    Thankyou.
    • Hi,    Yes my daughter drove through a red light.   Yes her DVLA was still registered to her previous address at Uni hence them not being able to contact her hence the MS90.   This is her 1st car and she simply didn’t think to re register her car to our address she genuinely forgot!  However we left our forwarding address with the letting agent but the house was subsequently sold and the new owner used a different letting agency so communication was lost.   The courts enlisted the bailiffs and when the current tenant found her via Facebook she was genuinely mortified as she had no idea that she had broken this light.   She immediately rang the bailiffs and court who advised her to make The Statuary Declaration, whilst waiting for that date to arrive she thought she better ring the insurance company to explain what was happening thinking they may have to suspend her policy however they cancelled it on the spot she asked them not to but they just went ahead charging her £50 to do so.   At court after she explained what had happened the court dropped the MS90, and reduced the points and fine to what it would have been originally.   Going back to the insurance company they said they couldn’t remove the cancelled policy and it would show on her record for life and tried to charge her £1000 to reinsure!!  Previously it had been £300 as she had built up 2 years no claims.   I contacted a broker who said he could insure her for £760, she went back to her original insurance company, Admiral who then said they could now do it for £690!!  How can they suddenly do that sounds unscrupulous to me and that they are using this cancellation to now fleece her!!   She is a medical student and needs the car to get to the different places she is working on placement but can’t afford to pay this extortionate amount of money.  I would expect her policy to go up a bit but would say max £500 is proportionate?    I will I’ll get her to contact them Regards making a complaint in writing as you have suggested.   Thank you.    
    • I’m not sure who you mean by the OD and do you want me to see if the PDL is enforceable or not pay it at all?   And what should I do about the NatWest? Surly there’s a case getting it wiped if the charges came from them charging me for a PBA that I had told them to close and they said they had. Also am I paying the credit cards back in full or trying to get a reduced settlement?   Thanks Andrew 
    • Initial payments have already come in - we wouldn't have started otherwise. There's about £3,500 outstanding. The £800 was verbally agreed initially, but later correspondence from the customer shows that he's accepted the £800 for the extra work.
    • Each should send a cpr 31:14? Cant produce signed documents = no liability??
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PaddyDuffy

Sky playing underhand games.

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Hello ,

 

Some background to my problem.

 

I have been a Sky customer for a good few years on the old " anytime " package, with daytime calls as a add on [ £5 PM].

 

Last week we decided that due to us both using our mobiles & not using the daytime add on we would cancel it.

 

Called Sky & explained we did`t use it so could we cancel it,

they also offered us a lower price on our BB.

 

All well & good until we get a letter informing us that we are now on the " weekend " package,

this does not include evening calls or international calls as our previous package did.

 

We called Sky & explained that at no time were we informed that this would be the case,

no one informed us that we would lose our evening calls & internationals too.

 

Having called Sky & explained the situation they said they would listen in to the phone call regarding our call.

 

They have contacted us & informed us that the original call contained "no wrong doing " .

 

When i checked this new package it is as basic as it can get,

we can`t even use the phone of an evening now without incurring charges,

lost our international calls but we can for a for a price have all this back .

 

We feel conned that no one informed us of this ,

we simply wanted to cancel the day time facility not the " anytime " package

but the inclusion of the BB reduction offer has changed our package

& removed another customer off this now redundant package [ the real aim here i feel] .

 

Absolutely disgusted at this underhand trick.

 

I have today phoned them & informed them of our displeasure & they say we can write in & complain,

although that in it`s self is an assault course designed to frustrate & hopefully we will just give up.

 

Not happy in the least.

 

Is there any advise on this as we feel very conned.

 

Paddy.

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Thank you, it is a bit all over the place as i posted it while still fuming at their tactics.

 

Many thanks

 

Paddy

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I've just had a look at our sky package details. It says I am on 'Sky Talk Freetime', which includes 'Inclusive weekend calls to UK landlines'.

 

There is now no mention of weekday evening calls. I then checked our last bill and there are plenty of weekday evening calls on it, but all at £0.00 cost. I don't know when this change happened, but I too am not happy about it either. I have had no communication about this change, so i'll wait and see if my next bill has any charges on it.

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I've just had a letter telling me my subscription is going up £4 a month! what for? I'm sick of seeing adverts for Sky new customers getting huge discounts and customers like myself who have been with them for 10+ years get increases .....


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Ell-enn, when Virgin Media tried that with us, we rang and said that unless we got the new user tariff, we were off.

 

I think I'm right in saying that Virgin have a special section that you talk to if you're thinking of leaving, rather than the normal telesales people.

 

HB


Illegitimi non carborundum

 

 

 

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I did tell Sky once that I was thinking of cancelling as they were too expensive - they put me through to the cancellation dept who didn't seem interested in doing any deals, yet my next door neighbour did the same thing and got 1/2 price for 12 months !!!

 

My son pays the majority of the subscription so we still get sports and film - otherwise I would be happy to watch Freeview.........


Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Update on this.

 

After taking the advice to email the CEO , i received a call from someone in the " Executive support team " on Sunday 27th , i missed the called. I have also received an email from a member of this team who introduced themselves & informed me they were " taking ownership " of the problem. I have contacted the EST on 3 occasions now only to be told that the person who has taken ownership is not available , been promised a call back twice now, but as yet .................. nothing. Contacted them again this morning & the " ownership taker " is not available , been promised yet another call back

 

Getting really frustrated with all this, can i take this to an ombudsman & what are the procedures to do so .

 

Many thanks .... paddy

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