Sky playing underhand games.

[PaddyDuffy]

Hello ,

 

Some background to my problem.

 

I have been a Sky customer for a good few years on the old " anytime " package, with daytime calls as a add on [ £5 PM].

 

Last week we decided that due to us both using our mobiles & not using the daytime add on we would cancel it.

 

Called Sky & explained we did`t use it so could we cancel it,

they also offered us a lower price on our BB.

 

All well & good until we get a letter informing us that we are now on the " weekend " package,

this does not include evening calls or international calls as our previous package did.

 

We called Sky & explained that at no time were we informed that this would be the case,

no one informed us that we would lose our evening calls & internationals too.

 

Having called Sky & explained the situation they said they would listen in to the phone call regarding our call.

 

They have contacted us & informed us that the original call contained "no wrong doing " .

 

When i checked this new package it is as basic as it can get,

we can`t even use the phone of an evening now without incurring charges,

lost our international calls but we can for a for a price have all this back .

 

We feel conned that no one informed us of this ,

we simply wanted to cancel the day time facility not the " anytime " package

but the inclusion of the BB reduction offer has changed our package

& removed another customer off this now redundant package [ the real aim here i feel] .

 

Absolutely disgusted at this underhand trick.

 

I have today phoned them & informed them of our displeasure & they say we can write in & complain,

although that in it`s self is an assault course designed to frustrate & hopefully we will just give up.

 

Not happy in the least.

 

Is there any advise on this as we feel very conned.

 

Paddy.

[Conniff]

Go directly to the CEO [email protected] but lay it out better and make it more understandable than you have above.

[PaddyDuffy]

Thank you, it is a bit all over the place as i posted it while still fuming at their tactics.

 

Many thanks

 

Paddy

[CrappoMan]

I've just had a look at our sky package details. It says I am on 'Sky Talk Freetime', which includes 'Inclusive weekend calls to UK landlines'.

 

There is now no mention of weekday evening calls. I then checked our last bill and there are plenty of weekday evening calls on it, but all at £0.00 cost. I don't know when this change happened, but I too am not happy about it either. I have had no communication about this change, so i'll wait and see if my next bill has any charges on it.

[Ell-enn]

I've just had a letter telling me my subscription is going up £4 a month! what for? I'm sick of seeing adverts for Sky new customers getting huge discounts and customers like myself who have been with them for 10+ years get increases .....

[honeybee13]

Ell-enn, when Virgin Media tried that with us, we rang and said that unless we got the new user tariff, we were off.

 

I think I'm right in saying that Virgin have a special section that you talk to if you're thinking of leaving, rather than the normal telesales people.

 

HB

[Ell-enn]

I did tell Sky once that I was thinking of cancelling as they were too expensive - they put me through to the cancellation dept who didn't seem interested in doing any deals, yet my next door neighbour did the same thing and got 1/2 price for 12 months !!!

 

My son pays the majority of the subscription so we still get sports and film - otherwise I would be happy to watch Freeview.........

[PaddyDuffy]

Update on this.

 

After taking the advice to email the CEO , i received a call from someone in the " Executive support team " on Sunday 27th , i missed the called. I have also received an email from a member of this team who introduced themselves & informed me they were " taking ownership " of the problem. I have contacted the EST on 3 occasions now only to be told that the person who has taken ownership is not available , been promised a call back twice now, but as yet .................. nothing. Contacted them again this morning & the " ownership taker " is not available , been promised yet another call back

 

Getting really frustrated with all this, can i take this to an ombudsman & what are the procedures to do so .

 

Many thanks .... paddy