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Wendy Watts

Carpet Right (Carpet Wrong, in this case)

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I ordered a carpet around a month ago from Carpet Right. Today, the fitters turned up to lay it, only for me to realise that they had brought with them, the wrong carpet.

 

One of the fitters then phoned Carpet Right, and he was told that the wrong carpet had been put in packaging that my carpet ought to have gone in. ie. it had been mislabelled.

 

Now, I have been told that the correct carpet cannot be laid for another two weeks. So, I am now in the position of having a hallway, stairs, and landing just covered in underlay. This is obviously a huge inconvenience.

 

My question is this. Am I legally entitled to some form of compensation. Does anyone know what the law says, if anything, regarding cases similar to this.

 

Regards

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Why would you get compo for it? They could supply matting or something in the meantime. Although i would say 2 weeks wait is excessive. Perhaps they should refund you some of the money.


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Hi Wendy

 

Welcome to CAG

 

How did you pay?

 

Write a Formal Letter of Complaint mark it as such. Explain what's happened (wrong carpet delivered), explain how they have let you down (couldn't be fitted, have to wait two weeks etc) and what you want them to do (compensate you, time, inconveinance etc).

 

Send it to:-

 

Mr Graham Harris

Chief Operating Officer

graham.harris@carpetright.co.uk

 

The Goods and Services Act (1982) applies:-

 

http://www.which.co.uk/consumer-rights/regulation/supply-of-goods-and-services-act-1982


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