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    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
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HA Agent shut gas off/couldnt carry out service? not due yet *UPHELD* but happening again!


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today I arrived home to find a notice for my attention in the main foyer of my block of flats

from the company who do my annual gas check service.

 

They have turned off my gas supply at the meter because it is at risk as my appliances have been unserviced.

 

My gas appliances were last checked in September last year (so ten months) and all was OK.

I was told to expect to hear from them in August this year.

 

They normally send out a letter a couple of weeks beforehand saying when they will be coming out.

I have not had anything through the post.

 

They usually stick a card in the main foyer if they have been out and were unable to gain access with details of how to get in touch.

 

I have not seen a card saying they have been prior to today (not that I have been expecting one but I normally check the foyer most days just in case).

 

As far as I am aware this was their first attempt.

 

I have checked my meter and they have stuck a "do not use" sticker on it.

 

A quick check suggests that I do indeed have no gas and no hot water (as that runs off the boiler).

 

So my question is can they do this and where to go from here?

 

I can't do anything tonight as they only work office hours but I am really annoyed.

 

For all they know, I could be vulnerable or have small children.

 

Any help would be much appreciated.

Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

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Why not report to your supplier/transporter that someone has tampered with the meter a

nd they need to send someone out as an emergency.

 

As you weren't there when it happened, you didn't give permission and you don't know who tampered with it.

 

Use of the words 'tampered' and 'safety' should get a quick response.

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urm they cant do that...they are only the service agent

 

that I assume is contracted by your HA>

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Why not report to your supplier/transporter that someone has tampered with the meter a

nd they need to send someone out as an emergency.

 

As you weren't there when it happened, you didn't give permission and you don't know who tampered with it.

 

Use of the words 'tampered' and 'safety' should get a quick response.

 

Thank you for that idea, I did just try my energy supplier (managed to get in there just before closing time). I was given a 24 hour helpline, but I was advised that they would be looking into who cut it off and why, so I guess I am currently back to square one there as they will only tell me what I already know.

Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

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urm they cant do that...they are only the service agent

 

that I assume is contracted by your HA>

 

dx

 

Yes, that is correct, they are contracted to my Housing Association.

Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

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then you are within 12mts they've no authourity me thinks

 

i'm gonna move this to the residential section

 

there are more knowledgeable ones there.

 

is it not just the silver lever handle that's been set to off?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I know this may sound silly. If the meter is still there why not just turn the gas back on!

 

It's not silly - I'm the silly one who doesn't understand things like this!

 

I did get in touch with the 24 hour helpline I mentioned a few posts up,

 

but they felt it was a housing association matter

(I neglected to mention I already knew who stuck the label in the meter box

but the guy felt that it was not an energy supplier issue).

 

He asked me to check whether the emergency control valve (or whatever he called it) was set to off,

but the box is outside and to be honest I've had enough going backwards and forwards

so I will check it first thing tomorrow. I don't need it anymore tonight.

Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

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Oh, and thank you dx for moving the thread and changing the thread title.

Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

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Hi Good Sister

 

First you need that Gas back on so phone up that 24hr contractors number and insist/demand that the contact the HA emergency callout number which they will have as the HA has to provide a 24hr on call number to them as any HA does this for emergencies and in your case this actually is so don't let them fob you off.

 

Note everything down in writing when you contact them again name if fobbed off demand to speak to supervisor.

 

Next you need to Make a full written Formal Complaint (title it as this) to the HA as contractor failed to inform you in writing of any appointment, failed to put a card through your door and cut off your Gas Supply to the property without your knowledge.

 

Put the dates and if you have it a photocopy of your last Gas Safety Inspection Certificate.

 

Also ask for copies of the following documents:

 

1. Complaint Procedure.

2. Annual Gas safety Check Policy & Procedure.

 

You now require clarification as to why your Gas was cut off without any warning not even a letter from the contractor explaining they were attending on that specific day and time and how the HA is going to remedy this as a matter of urgency.

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DON'T turn the gas back on yourself, if there is a leak you and the block may disappear in flames.

Get action from HA tomorrow.

If you see anyone 'tampering' with meter ask to see their GasSafe ID card.

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Have an update.

 

My gas is being reconnected first thing tomorrow morning (they wanted to do it today but they couldn't give a time so I would rather wait than sit around all day. I've only just got back from holiday so I can't be taking any more time off work than necessary). They will be doing the annual gas check at the same time.

 

The contractor said they cut off the gas as per my housing association's policy as they have visited three times (!) Goodness knows how they let me about those visits.

 

I have asked my housing association for a copy of the complaints procedure and their annual gas safety check policy. I will be making my complaint to them in writing but will be reading through the gas check policy first so I know how I should have been notified and how many times before I was cut off. I am not sure where I have placed my last certificate but I know it was done 6th September 2013.

 

Thanks to those who have offered help so far, if anyone has any other suggestions in the meantime or anything else I might need for the complaint, please let me know.

Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

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Hi Good Sister

 

Remember in your written complaint to ask them for copies of the letters the contractor sent about appointment/access to property.

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Hello again,

 

Silly question time.

 

I am now in receipt of my housing association's complaints procedure.

 

However, it is marked with "Next Review: June 2014."

 

Does this mean it is out-of-date and should I be pushing for the 'latest' version

or should I just make reference to the fact it has not been updated in my complaint?

 

You would think for an organisation that effectively pushed me into having my gas service six weeks early

that they would have their house in order but there you go!

 

They are apparently sending the annual gas safety check policy and procedure separately.

 

Thank you in advance.

Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

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Hi Good Sister

 

Just to clarify for you that Complaint Procedure is not out of date although due review June 2014 but you could point out the review date and ask this if this review is taking place

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I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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Hi Good Sister

 

Just to clarify for you that Complaint Procedure is not out of date although due review June 2014 but you could point out the review date and ask this if this review is taking place

 

Thank you stu007 for clarifying. I am putting together my complaint over the weekend so I will find a way of putting that in without trying to detract from the issue at hand.

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I decided to check with my HA today about whether the annual gas safety check policy was on its way (really want to get the complaint out now), after being passed from HA to the contractor and back again, my HA now inform me that tenants are not permitted to have a copy of the annual gas safety check policy.

 

The woman I spoke to said my gas was switched off due to "the law", telling me to Google Corgi's website (which I believe is now Gas Safe, though I could not find anything there).

 

Looks like I am doing this complaint with a hand tied behind my back, unless anyone knows of the law that is being referred to?

 

Thanks.

Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

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The Shelter website says:

 

The gas engineer will take whatever action is needed to make the installation safe, which could include disconnecting faulty equipment. They can also ask the Gas Emergency Service provider to cut off the supply to the property if necessary.

which implies that they *have* to ask the Gas Emergency Service provider if they want to cut off the supply. Did they?

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The Shelter website says:

 

 

which implies that they *have* to ask the Gas Emergency Service provider if they want to cut off the supply. Did they?

 

An interesting question - I will try to find out the answer to that one. My HA are very good at evading awkward questions, whilst the contractors say they turned off the gas as per my housing association's policy (presumably the same policy I am not allowed a copy of).

 

Thank you for providing that info from Shelter.

Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

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Hi Good Sister

 

So the HA have used an excuse to not provide the Annual Gas Safety Policy by saying you are not entitled to this.

 

This is a shocking attitude of your HA and is further evidence that your HA is not been open and accountable to its Service Users as they have used that policy against you as a Service User so therefore you are entitled to a copy of that policy to confirm that they have indeed followed there own policy.

 

Therefore you require the HA to clarify in writing only why it is refusing to provide you with a copy of the Annual Gas Safety Policy which they have used this policy against you as a Service User and your require this information to confirm whether the HA did indeed follow its own policy and further refusal raises the question of the HA actually been Open, Transparent and Accountable to its Service User.

 

To inform a Service User with a Gas Complaint to look at CORGI Website when it is now and has been for sometime GAS SAFE not CORGI and they should have informed you of the proper website: http://www.gassaferegister.co.uk/ you must make a point in your complaint of pointing this out and exactly who the individual was that stated this incorrect information.

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I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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Hi stu007,

 

Thank you for your response. I did decide in the end to send out the complaint today (recorded delivery) as I wanted to send it while everything was fresh.

 

I did however make a point in my written complaint that denying me access to the policy has meant that I have had no option other than raise the whole issue as a formal complaint as I have had no guidelines to have made an informed decision as to whether I had a need to make a complaint. I also asked for copies of all letters and details of all other communications I should have received and if I felt that this had not been fully addressed and that if I felt there were discrepancies between what they are saying I should have received and what the contractors are saying I should have received, then I would be exercising my right to escalate the complaint to Stage 2.

 

I did also ask them to clarify which law(s) they were referring to which state they can cut off my gas supply as I was fed misinformation; the woman who told me to look up Corgi has been named in the complaint.

 

To be honest, the cynic in me felt at the time they have something to hide, firstly by passing the buck onto the contractors and then saying they could not let me have a copy of the policy. But they like to defend their position when they are backed into a corner, so with a bit of luck, they should be supplying me with the info that shows they are in the right... alternatively I expect to be told to go through the contractors' complaints procedure first just to be awkward.

 

Incidentally, when I asked the woman today if she was happy for me to put I had been denied access to the annual gas safety check policy in the complaint I was submitting to the HA, she said I "could phrase it however I liked."

 

That is the level of the customer service I am dealing with here...

Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

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Just remember if they still refuse to give you that policy to just hit back with "How is this the HA being Open, Transparent and Accountable to its Service Users".

 

Now if they try the get out to go through the Contractors Complaints Procedure Point blank refuse to do this as you are following the HA Complaints Procedure and issues with the Contractor are for the HA to resolve not the Service User as it is the HA that contracted said contractor to carry out this work not the Service User.

 

Something else that springs to mind to ask for or check the HA website is look for 'Customer Care Standards' if they have read it and just think of your experience and as you read DID THEY DO THAT if no mark it and point it out to them.

 

Please keep us updated

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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  • 2 weeks later...

Hi Good Sister

 

Just thought Id pop in to see how your issue is going?

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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