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tomlake58

Vodafone - they refunded the full amount but no removed default 7499314

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Hi

 

I had an account with Vodafone (never again) and

 

the 3g just would not pick up in my area along with the 70 mile train journey between norfolk and suffolk.

I mean I know its rural but really in this day and age.

 

vodafone said no they can't do anything and that I have to pay the full amount to cancel (£557) blah blah.

 

I disputed saying hang on you're not providing a service and

 

they just kept replying with we only need to provide a service at your home address.

 

Hang on a MOBILE phone and they only have to guarantee service at your home address, very strange.

 

I was told that if i didn't pay it would go to DCA etc.

 

I'm in the middle of disputing this with Vodafone in february 2014 and I received a letter from a DCA.

 

they have just fobbed it off to them to get rid of.

 

I cough up and pay otherwise my credit report is going to be in tatters

(which when checking they had already recorded a default against me).

 

Fast forward to March and they refund me £185.74 for accidentally taking it when they shouldn't have.

 

I then need to contact them in June 2014 and

 

the first thing I am told is that I'm owed £185.74

 

hmmmm ok put it in my bank which they kindly did.

 

2 days later check the bank and £185.74.

 

this means with my great maths that £185.74 x 3 = £557.22 (the amount the default was for)

 

they have said yes ok you were right heres the money back but

 

now I'm done anyway because of this default,

 

is there anything I can do about it to get it removed

 

Thanks

Tom

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yes sure

 

if you contact lee via the link below

 

and post the reply number here

 

i'm sure this can be resolved.

 

We here at CAg have a very successful VodaFone Rep operating here

.

We advise you to follow this method to alert them to your thread:

.

To get this looked into further could we please you ask you to email

.

https://help.vodafone.co.uk/system/selfservice.controller?CMD=ESCALATION_REQUEST&PARTITION_ID=1&CONFIGURATION=1000&COUNTRY=us&LANGUAGE=en

.

with the details quoting the code WRT135 - CAG Forum in the subject line

.

Once sent you'll receive an automated reply with a reference number.

.

To ensure that it reaches Lee could you update the thread with this

and He'll get back to them as soon as he can?

.

CAG.

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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I have now emailed with the ref WRT135 - CAG Forum. I look forward to your response Lee

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you should receive a number back via email

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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yep got the number it is 7499314

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Will le pick this up and respond to me via email

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he will respond here soon I expect.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Hi Tom,

 

Having checked your email reference number, I can see that my colleague Jenny replied to you last week.

 

So we can get this looked into further, please get back to us with the information requested.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

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Hi Lee

 

I will send the details to you on PM which I have sent Jenny

 

Cheers

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Hi Tom,

 

Thanks for coming back to me.

 

I've got your email and will get back to you as soon as possible.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

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Please let us know how this is resolved.

 

Hi Lee

 

I will send the details to you on PM which I have sent Jenny

 

Cheers

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Cant see it looking likely to go anywhere to be fair but they have definitely messed me around.

 

 

I paid the debt and then they refunded it all back to me as you can see from my first post.

 

 

So personally I don't see how they can still default my credit reference as they repaid all the monies.

 

 

Hey Ho Vodafone for you

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Please let us know how this is resolved.

 

Hi

 

 

I have had a response from Lee. Not good.

 

 

They have clearly refunded the money to me which I can prove to them

but they are saying their system shows no record of this

and because the default was from last year when the case was with the FOS

they are unable to remove the default.

 

 

Also I don't know if I did mention that they deleted a very important call which was asked for by the FOS.

 

 

Can I dispute this with the FOS again with regards to them refunding me the money but saying they have not.

 

 

I tell you they must have a great finance department if they cant even find refunds to customers.

Cheers

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Hi tomlake58

 

Don't panic. You've done well so far. Vodafone can't prove they lodged the refunds into your account, but you can. Your bank statements.

 

Lodge a complaint with the ICO, it can be done online. http://ico.org.uk/

 

The ICO have made some amendments recently.

 

http://webarchive.nationalarchives.gov.uk/20100428141142/http://ico.gov.uk/upload/documents/library/data_protection/detailed_specialist_guides/default_tgn_version_v3%20%20doc.pdf

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Hi

 

Where abouts on the site do I lodge the complaint?

 

I Cant seem to find it or do I just have to email them

 

Thanks

 

My bad found it haha

 

HiWhere abouts on the site do I lodge the complaint? I Cant seem to find it or do I just have to email them Thanks

My bad found it haha

 

found it

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Hey all

 

 

I have had a response from the ICO saying that Vodafone should return my account balance to £0

because they have refunded the full amount back to me.

 

 

Will this remove the default or not?

 

 

Lee can you please get in contact with me in regards to this

 

 

because I have the proof that this was refunded

 

 

but you're saying you didn't refund this back to me.

 

 

Cheers

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Companies don't like removing defaults because that is an admission of libel

and carries a liability for action if you have been charged a higher interest rate

or lost the opportunity to purchase something on credit because of the default.

 

 

Of course they can remove it as "a gesture of goodwill" without admitting any liability.

 

 

If they do that, you might want to ask if their goodwill comes with some amount of compensation.

 

Most likely we won't hear from you again on this thread if they do that!

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Well as you can see

 

Lee has got it and he has passed it to the "appropriate team".

 

Ive had that line before,

 

palm it off to another person and let them deal with it.

 

Im just waiting for them to come back

 

and deny they have refunded it

 

and then for me to prove them wrong as always.

 

and to top it off

 

 

ive just checked my credit report.

 

 

the satisfied date was 27/03/2014

but they keep updating my credit report with a default.

 

 

The last entry from Vodafone was the 10/08/2014.

 

 

SUrely once its settled they cant keep updating my file.....can they?

 

 

Lee please can you sort.

 

 

This is getting out of hand now

 

Lee have you had a response on this one yet please

 

 

as Im still awaiting an outcome on this one being resolved

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Hi Lee

 

 

Could you please push this through as it has been going on now since the middle of July

and the information on my report is incorrect and affecting my current mortgage application.

 

 

I do believe that Vodafone are breaking data protection laws when holding incorrect information.

I would prefer this to be sorted by the end of this week.

 

 

I have received your email and replied

 

 

I would just like to point out that the satisfaction date was the 27/03/2014

but the account keeps being updated.

 

 

There is no way I want the date to be changed to the 19th June 2014 as this is definitely incorrect.

 

 

I want the satisfaction date to be 27/03/2014 with the last updated date to be the same as this is when the account was closed.

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Hi All

Need some advice.

 

 

Vodafone are refusing to accept the fact they have refunded me the money back to my account

and they are not interested in me showing them my bank statements to prove it either.

 

 

Would anyone suggest going to the ombudsman about this issue

or will I not have a leg to stand on.

 

 

Cheers

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