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bt in breach of contract for phone and broadband


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well to cut long story short bt was sopposed to install broadband in jan this year engineer came out had working infinity and no working phone line 2 apointments changed or missed by them was phone call from me and cancelled install and new order.

 

 

first order was get broadband infinity and phone line and £75 voucher for sainsburys online offer

 

 

when I rang to complain when person did not show for the second time had working broadband but no line (funny claim need working phone line for broadband ) not true

 

 

they cancelled whole order and replaced told call was recorded and I asked about the sainsburys vouchers as stated online and advisor said no I qualify as notes made.

so I rechecked and asked if this call is def recorded she said yes I stated that the basis of this contract being made was I still got my vouchers she said I def would.

roll on 6 months after 3 calls chasing I get an email stating that I would not get vouchers as did not order online so want to put my contract into breach as they have not fulfilled there part of the agreement and services orded.

 

 

I have paid one years line rental on my credit card and want to cancel with now charges what would be best for my next step.

sorry to be a little short on wording but thought I would keep it short to save endless reading with same outcome thanks craig

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