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I have a 11 year old cayenne which had an engine oil leak from the timing chain gasket

 

this was diagnosed by my local Porsche specialist in Birmingham who has over 20 years experience,

to have this repaired this would involve taking out the engine which under the policy this should be covered.

Photos were sent from the garage which showed the leak from that area.

 

Warranty Direct sent the garage an email saying that the supervisor was not certain that the leak was coming from there

and wanted me to stump up the cash to strip the engine out even though the Porsche specialist had already located the cause of the oil leak.

 

The adverts on the tv seems to make it simple.

 

I am really appalled that they would want me to stump up the cash

they really need to inform their customers first of this process when taking a policy out with them instead of hiding behind t&c's.

 

I am surprised this hasn't been on BBC's watchdog as this seems quite a occurring theme with other policy holders.

 

Anyone with any suggestions and help will be pleased to listen.

 

The policy I have is the extra care policy which can be viewed on their website.

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