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    • I'm not sure we were on standard tariffs - I've uploaded as many proofs as I can for the ombudsman - ovo called last night uping the compensation to 100 from 50 pounds for the slip in customer service however they won't acknowledge the the problem them not acknowledging a fault has caused nor are they willing to remedy anything as they won't accept the meter or formula was wrong.   I'd appreciate more details on the economy 7 approach and I'll update the ombudsman with any information you can share. 
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    • I have now received my SAR. It includes a great deal of information! Is there a time limit on how long account information is kept and/or can be provided to debtors? I have received many account statements which were not previously sent to me. I remember that the creditor should provide explanations of any acronyms and abbreviations that maybe used in the documents. Is this still the case? Also what, if any, are the regulations in regard to adding fees to a debt? Can fees be added to a debt after the court has approved a charge on a property. Perhaps due to the numerous owners of the debt, many payments I made were not properly recorded on the account, some were entered over a year after the payment was made! Following the Legal Charge, I paid every month until my payments were refused. I am trying to compute the over payments, but the addition of fees etc. is confusing me. Any comments and/or help would be appreciated.
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Harrow PCN for entering a pedestrian zone


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Dear All,

 

I have received a pcn from harrow council for contravention 53 - failing to comply with a restriction on vehicles entering a pedestrian zone. In Station Road (College Rd - Sheepcote Rd)

 

The road sign stated that you could enter the zone for loading purposes and I was driving a van with the intention of pulling up outside a shop on the street to load tools and materials. As it happened i passed the shop by accident and eventually managed to find a way round to the rear of the premises.

 

Does anyone think that it would be worthwhile challenging the fine on the basis that i was entering the zone for the purposes of loading and therefore would not be in contravention of the order?

 

A couple of further points:

 

1. If i do challenge, with today being about day 13 of the notice date and am unsuccessful, will i still get the discounted rate?

 

2. The notice date was the 3-7-14 and the incident was on 12-6-14, did they meet the 21 day requirement?

 

What do you think, should i just pay up and take my medicine?

 

Many Thanks

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Get an appeal in today! Nothing to lose, as they will hold it at the discounted rate until they've considered the appeal.

 

Just explain as you did here. Can you include something to show that you eventually did make a delivery, eg a job sheet?

 

I don't know about a 21 day deadline - others may be able to advise.

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Thanks for replying, i was concerned that if they refuse the challenge then i would end up paying double bubble.

 

I thought that i read somewhere on another post that the council have 21 days to issue the notice, in which case if you include the day of the incident then they issued on the 22nd day. But i might be barking up the wrong tree there.

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Just in the process of challenging the notice online and this paragraph is on the page.

 

"If your representation is accepted or the notice was issued in error, it will be cancelled and you will not have to pay. If we reject your representation you will have to pay the full fee (the amount will not be discounted)"

 

Really don't want to chance having to pay the full amount, what do you think?

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Well, if I'm reading from the same page as you, it says:

 

"If your challenge is accepted or the notice was issued in error, it will be cancelled and you will not have to pay. If we reject your challenge at the full rate you will have to pay the full fee (the amount will not be discounted)"

 

They are talking about formal representations submitted after a Notice to Owner has gone out, which is after the discount has already been forfeited.

 

It is highly unlikely they would ask you to pay the full amount if you appeal during the discount period. They just put the case on hold, as I understand it.

 

Have you got time to phone them and check what their policy is?

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  • 4 weeks later...

Hers the update:

 

My challenge to the ticket was:

 

" I believe that I was not in contravention of an order as I was driving a commercial vehicle within the zone for the purposes of loading and was therefore compliant with the road warning sign at the beginning of the zone ".

 

They have rejected the challenge stating:

 

" I note that you state you were at the location to load/unload, however, i have viewed the CCTV footage and no such activity is seen to be taking place.

 

as mentioned previously, i entered the zone with the intention of parking in a loading bay and unloading, however i missed the bay and had to abort loading from the front.

 

Does anyone know if i my challenge is less valid because i was unable to carry out what i entered the zone for in the first place or does it seem that they have rejected it as a routine procedure on the hope that i don't appeal?

 

Any input would be greatly appreciated.

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Evidence of loading at premises near to the time would help. It sounds like you did the delivery on the day, so you need evidence from that business that you did do the delivery, so it can be seen why you were in the area.

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It was a plumbing job. I ended up going to another job that was more urgent and returned another day via access at the rear.

 

Difficult to appeal based on that, as you cannot evidence why you were there at the time. It would look like a made up excuse.

 

I know that area of London fairly well and it is busy most of the time, so can understand why someone would give up, to come back another day.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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