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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Complaint about local CAMHS


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My daughter was referred by the local CAMHS to a specialist dept that dealt with eating disorders. They said she was boarder line Anorexic and severe Anorexic. This Specialist Dept, felt they were unable to help her as she had complex needs. She was referred back to the local CAMHS. Anyone local to Canterbury may of heard of George Turle House.

 

She has been seen by someone there once, who told her she DOESN'T have an eating disorder at all and if by her next appointment in September, she hasn't increased her food intake and her BMI and weight is higher and in the "normal range" for her age, that she should not bother attending the appointment in September. Is that it? What sort of help and support is that?

 

How can 2 hospitals view point be so different? Where is the support for my daughter to get better?

 

I have to say, I have little faith in GTH. We, as a family, were seen at GTH for a long 10 years as my eldest childrens behaviour was physically and mentally abusive.

 

In that entire 10 years, of apparently trained professionals they didn't notice that my son was and of course is still, Aspergers, my eldest daughter had and has High Functioning Autism, nor did they pick up on myself having High Functioning Autism. I was diagnosed 2 years ago (aged 48) by Maudsley Hospital in London. WTG GTH...

 

Is there anyone I can complain to? I see little point in complaining to GTH themselves...Is there an Ombudsmen for CAMHS?

 

Please help.........any one, please!

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You should make the initial complaint to GTH and take the appropriate action depending on their response.

 

I had a sneaky suspicion that's what I would have to do first. After contacting them, any idea who I could approach afterwards?

 

I know my thread, sounded as if I WAS the useless mother they thought I was, but, in a lot of cases, professionals don't understand Autism and the behaviour associated with it and so, not knowing or realising they were Autistic, I guess would result in the finger being pointed at me, the mother. One thing though, they NEVER seemed to take on board, was my youngest daughter, who was and is not Autistic. She never displayed the same behaviour as my other two children with Autism.......but had the same mother! :D

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If you tell someone something enough times, they will believe it, so get the idea of them silently saying you are a useless mother out of your head, there's not really any such thing.

You would make a complaint to GTH first off as they might not be aware of a problem with one of their staff, and it is protocol to start at the bottom and work up.

 

 

Click on the link below and you should find all the information you need.

 

 

http://www.nhs.uk/choiceintheNHS/Rightsandpledges/complaints/Pages/NHScomplaints.aspx

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