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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Currys/Pc World not repairing my Pc


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I would like some advice please.

 

 

I purchased a HP all in one PC in October 2012 and it was perfect and did everything I needed it to do.

 

 

However in the beginning of October 2013 (whilst it was still under the manufacturers warranty) the screen was accidently chipped by one of my children. (this was not covered by the manufacturers guarantee as it was accidental damage).

 

 

I took it into the Store and I was told it would cost about £200 at the most to repair it so I sent it away to be repaired with the Knowhow team and said to them if it was going to cost anymore to phone me and advise me of this BEFORE they did any of the repairs and to ONLY REPAIR THE SCREEN AND NOT TO TOUCH ANY OF THE HARD/SOFTWARE ON THE COMPUTER. I was told this would not be a problem and they would call me when it was ready to be collected.

 

 

When I did not hear from them about my PC being returned to me I Phoned the Knowhow team and asked them what had happened with it:

Whilst it was there the engineer looked at the screen and knew it would cost : Screen £547, Connector cable £48 and the hard drive £31 with a total of £616. to repair it and did not phone me to tell me of this So my screen was taken off my PC and "tossed in the trash" and a new one was put on without my consent not only this they was going to replace a connector cable and hard drive that when the left my possession had nothing wrong with them and they was told not to touch.

I told them I wanted MY screen put back on and the PC returned to the store immediately for collection.

 

 

When it arrived back to the store and I went to collect it I and the Colleague that booked in the PC for repair (Sam) noticed that the screen had 2 large cracks down the front of it that was not there when it left.

 

 

Sam then phoned the Knowhow service centre and asked them what they was going to do about it and they Verbally told him that they was liable for the damage and they would repair it FREE OF CHARGE. And whilst it was there the connector cable and the hard drive would be replaced because they were still under the warranty).

 

 

So it was packaged back up and sent back off to the repair centre.

 

 

A week later i got a call from the guy (Sam) in the store to say the PC was back but it had not been repaired as the damage had happened in transit and if I wanted it repaired I would have to pay for it.

 

 

Since the beginning of November 2013 my PC has been at the store damaged and nobody will repair or replace it when I was told they would (I have not collected it because I know if I remove it from the store I will be told the damage happened in my care after it left the store).

 

 

Please can someone help me with what to do as I want my PC repaired by Knowhow free of charge like they said they would or a replacement one because they damaged it.

 

 

This has been going on for over 9 months and I do not know where to turn next.

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I was told during the phone call when I tried to find out what was taking them so long to repair it they had taken my screen off and "tossed it in the trash" (in other words put it to one side maybe thinking they could use it for something else at a later date) and put on the new screen.

 

 

When I told them I was not willing to pay the price for the replacement screen as I was informed it would cost "no more than £200" to replace. I told them to put my screen back on (which had been broken in this process) and return it to the store for collection.

 

 

So yes it came back with my original screen on but it not only had the initial small crack I sent it away to be repaired with but 2 large cracks running down the screen.

 

 

They knew if it was going to cost more than the £200 quote that they was NOt to repair it just to send it back to the store for collection.

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Even if it were damaged in transit, they should have had insurance to cover the cost. They are still liable for the extra damage.

 

The screen shouldn't cost that much.

 

Whats wrong with the harddrive and connector? Connectors don't break unless they have broken them.

 

I would go back to the store, demand to speak to a manager, and refuse to leave until they agree to send it back repaired. The damage was caused while it was in their care.

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i would agree with the connector you need to find out WHY they wanted it replacing, if its there fault then ask for it to be replaced

 

in regards to the screen what aditional loss has been caused?

it went away with a cracked screen, its come back with a cracked screen - yes its more badly cracked but either way it was unusable

 

do the cracks come off the initial crack btw?

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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THERE WAS NOTHING WRONG WITH THE CONNECTOR CABLE OR HARD DRIVE WHEN IT WENT OFF FOR REPAIR.

 

 

It was damaged/broken at some point at the service centre - even after they was told NOT to touch anything other than the screen on the original service request.

 

 

I have spoken to many managers who have said there is nothing they can do are unwilling to help me because it is out of their hands and if I want it repaired I need to pay All of the repair costs myself.

 

 

I feel I am being fobbed off because I am disabled and unable to fight them and argue my case.

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From previous experience, hard drives can fail at any time, the hard drive might be showing signs of failure but a hard to drive test could show its due to fail, unless you run this test yourself jenbob, you can't say for sure the hard drive wasn't faulty. The cable maybe hard to explain though.

 

What is your disability? Why does this stop you from arguing your case?

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  • 2 weeks later...

I think you have a case to argue against them, but seriously £200 for just the screen is an incredible amount.

But definitely complain higher up and even advertise the issue through social media e.g. twitter to gain some attention

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I think you have a case to argue against them, but seriously £200 for just the screen is an incredible amount.

But definitely complain higher up and even advertise the issue through social media e.g. twitter to gain some attention

 

£200 for a touchscreen is about right actually. I thought the same thing at first, but they are pretty expensive.

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  • 3 months later...
I'm a bit confused. If they tossed your old screen in the trash, how did they manage to sent it back fitted to your computer? Did it come back with your original screen?

 

faulty and damaged parts are checked back into onto the spares system and sorted for possible repair / reconditioning / component recovery ...

 

some computers are designed and bult in such a way that removal of components for assessment may damge them further

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From previous experience, hard drives can fail at any time, the hard drive might be showing signs of failure but a hard to drive test could show its due to fail, unless you run this test yourself jenbob, you can't say for sure the hard drive wasn't faulty. The cable maybe hard to explain though.

 

What is your disability? Why does this stop you from arguing your case?

 

and there is nothing worse than sending any produict back to a customer for another item to fail fairly soon after and then get embroiled in a **** storm of accusations from the customer that the repairer broke it ...

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