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Sarah v Halifax


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I've just received an offer from Halifax for approx £1,200 when I'm claiming over £4,000.

 

I used the letter template from the library and am not sure about the following paragraph

 

"If you do not respond, or you do not respond positively, within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect."

 

Does it mean because they've made an offer they've responded positively? Do I need to write to them to say I'm going to make an online claim or do I just do it?

 

Thanks for any answers:-)

Sarah

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