Trying to reclaim 'Packaged account' charges

[tc5712]

What do you reckon my chances are of getting anything back by sending the attached?

 

Been paying £9 a month for well over 10 years for no apparent 'benefit'.

 

TIA

[BankFodder]

I think that you need to point out that at no point was the package explained to you and nor was there any attempt by them to ascertain whether it was in fact an appropriate product.

[tc5712]

I think that you need to point out that at no point was the package explained to you and nor was there any attempt by them to ascertain whether it was in fact an appropriate product.

 

TBH it's already been sent but that's great ammunition if their reply is not favourable. Thanks

[dx100uk]

if you've never used the stuff you get like the AA callout etc

for the named card users

 

go get it back

 

take it you have silver account

 

got my neighbours vack without any issues at easter back to 2005 I think

 

dx

[citizenB]

http://www.consumeractiongroup.co.uk/forum/showthread.php?422202-RBS-Packaged-account-fees-reclaim......**-£1600-won**&highlight=1600

 

OP in the thread above was successful reclaiming on something similar

[tc5712]

if you've never used the stuff you get like the AA callout etc

for the named card users

 

go get it back

 

take it you have silver account

 

got my neighbours vack without any issues at easter back to 2005 I think

 

dx

 

Been paying this for so long DX it pre-dates the silver account. Just called 'select'.

[BankFodder]

I don't think it has anything to do with whether the cover has been used or not. It is a matter for you whether or not you want to use the benefits included in the account package.

 

The basis for mis-selling is whether the package was appropriate to your needs. This is what you need to emphasise.

It's a shame you put up a request for advice and then just went ahead and sent off your letter without waiting for that advice.

[dx100uk]

yes I think his was a select account earlier too

 

what I meant about the 'use' of it, BF

was the AA cover is very cheap and useful.!!

 

on a joint account with your card

whatever car you are in is covered,

 

dx

[tc5712]

I don't think it has anything to do with whether the cover has been used or not. It is a matter for you whether or not you want to use the benefits included in the account package.

 

The basis for mis-selling is whether the package was appropriate to your needs. This is what you need to emphasise.

It's a shame you put up a request for advice and then just went ahead and sent off your letter without waiting for that advice.

 

Do feel a bit of a plum BF! Didn't think to post on here until after I'd sent it! D'oh!

[tc5712]

Still waiting to hear about this but

 

yesterday I got a random text from 'Lifestyle Services Group' saying to ignore their previous communication about a delivery.

 

A little perplexed I ran a search on the company and they seem to be the company the provides the mobile insurance attached to these packaged accounts.

 

It has now dawned on me that I used the insurance a few years ago and had totally forgotten!

 

Guess this will blow the claim out?

[tc5712]

Well I guess this one's a non starter unless anyone has any other ideas?

 

I can't dispute anything they say in their response.

[Forest Dave]

A lengthy reply for sure!

 

I am no expert but I guess the four mobile phone cover claims are the main basis of their rejection. I am interested in their assertion that because you had not claimed or compleined in the past at any time they assumed you were happy with matters - this to me is no defence because many of us *foolishly* trusted the bank to do the right thing for us.

 

Lloyds have until 20/09/14 to respond to my claim re a select account that I paid for for years and was advised I wuold need in order to get a loan: I will update here when I get this response

[tc5712]

A lengthy reply for sure!

 

I am no expert but I guess the four mobile phone cover claims are the main basis of their rejection. I am interested in their assertion that because you had not claimed or compleined in the past at any time they assumed you were happy with matters - this to me is no defence because many of us *foolishly* trusted the bank to do the right thing for us.

 

Lloyds have until 20/09/14 to respond to my claim re a select account that I paid for for years and was advised I wuold need in order to get a loan: I will update here when I get this response

 

Thanks Forest Dave,

 

So does anyone think I have any chance appealing to the ombudsman?

[dx100uk]

so whats the claim worth

have you done the statint sheet?

 

 

dx

[tc5712]

so whats the claim worth

have you done the statint sheet?

 

 

dx

 

Haven't done the sheet but I would imagine circa £2k inc the 8% interest as been paying since 2003.

11 years = 132 Months x £8.50 = £1122 net.

[dx100uk]

better you do a statint sheet

before / if you gotto the fos.

 

 

that/those mobile were not worth £1k+

so all you do is remove the cost of the repairs form you total

 

 

dx

[Forest Dave]

I have had a call back and...turned down.

 

 

In short the reasons are that I had one call out for a breakdown and took a loan out at a preferntial rate a few years later.

 

I am minded to take it further but this, which I had to copy and paste as the link seems to not work, from the Ombudsman website, has put me off a bit:

 

112/8

consumer complains his bank told him he had to have a packaged bank account to have his loan application approved

 

Mr M’s daughter had recently been offered a place at university.

He wanted to help her out as much as he could, and decided to take out a loan to pay her accommodation fees.

 

Mr M phoned his bank to ask about a loan.

The adviser told him that because he had a packaged account,

the bank should be able to give him a “preferential interest rate”.

 

Mr M was confused.

He asked the adviser to explain what she meant by a “packaged” account.

When she told him what the account included, Mr M said that he remembered opening an account like that many years ago when he had taken out a loan.

 

Mr M said that at the time, he had thought he needed to open the account to make sure his loan application was successful.

But he had also thought the monthly payments for the account would stop once he had paid off his loan.

 

Mr M felt that he had been misled by the bank, and he complained. T

he bank insisted that the terms of the account would have been made clear to him when he took it out.

But Mr M was still unhappy, and he decided to bring his complaint to us.

complaint not upheld

We asked the bank to send us its records for Mr M. T

hese showed that five years earlier, Mr M had opened a packaged account

– and six months after that, had taken out a loan. T

here were no records of any loan applications or earlier packaged accounts before then.

 

We noted that Mr M had paid off his original loan after three and a half years.

 

We asked the bank for a copy of the letters that Mr M was sent at the time he took out the packaged account,

at the time he took out the loan,

and at the time he paid the loan off.

 

We saw evidence that the terms and conditions of the packaged account had been sent to Mr M

– and noted that the accompanying letter had clearly and prominently stated that he would pay a monthly charge unless he “downgraded” his account.

We could see nothing to suggest that the bank had told Mr M that he had to take the account for his loan application to be successful.

 

We checked to see whether Mr M had asked to change his packaged account at any point. We were satisfied that he hadn’t.

 

Taking everything into account, we were satisfied that the bank had not told Mr M that he had to upgrade his bank account to get a loan.

 

We also looked into whether Mr M had been given enough clear information to make an informed decision about whether to upgrade his account.

We thought some of the information he had received could have been clearer.

However, we noted that Mr M had benefited from the packaged account

– because he had received a better interest rate on his loan.

The saving he had made was more than the amount he had paid for the account.

 

So in these circumstances, we did not uphold the complaint.

 

I will await the letter to come in the post thoguh before deciding.

[tc5712]

Statin sheet done from memory, may have to do a second SAR as discarded reams that didn't relate to PPI as that was my reason for first requesting in 2012.

Sums up to £1700ish.

How would I word such a complaint to the fos?

Many thanks in advance for any guidance.

[dx100uk]

no we don't allow touting!!

 

 

bye bye

 

 

dx

[intend]

subbing as about to start a claim

[tc5712]

Passed mine to a third party company now. I figure 75% of something is better than 100% of nothing.

[dx100uk]

bad move

 

 

dx

[intend]

Would agree - I am just about to start claim and reckon with the help of CAG would get 100% - 75% 0f f-all is f-all!! Much better to do it yourself.

 

Even if have to go to court, daunting but plenty of good advice available.