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    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
    • Well tbh that’s good news and something she can find out for herself.  She has no intention of peace.  I’m going to ask the thread stays open a little longer.   It seems she had not learned that I am just not the one!!!!  plus I have received new medical info from my vet today.   To remain within agreement, I need to generally ask for advice re:  If new medical information for the pup became apparent now - post agreement signing, that added proof a second genetic disease (tested for in those initial tests in the first case but relayed incorrectly to me then ), does it give me grounds for asking a court to unseal the deed so I can pursue this new info….. if she persists in being a pain ? If generally speaking, a first case was a cardiac issue that can be argued as both genetic and congenital until a genetic test is done and then a second absolute genetic only disease was then discovered, is that deemed a new case or grounds for unsealing? Make sense ?   This disease is only ever genetic!!!!   Rather more damning and indisputable proof of genetic disease breeding with no screening yk prevent.   The vet report showing this was uploaded in the original N1 pack.   Somehow rekeyed as normal when I was called with the results.   A vet visit today shows they were not normal and every symptom he has had reported in all reports uploaded from day one are related to the disease. 
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Bensons for Beds (again)


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Hello -

 

I signed up to the forum today - I came across it on the web while searching Bensons for Beds Reviews.

 

Im not the first person to say I wished I had done some reasearch beforehand, however hindsight is a wonderful thing :sad:

 

purchased a Airflow 5000 Plus Mattresses early May this year and it was delivered at the end of May.

 

It did not come with any sort of paperwork or guarantee;

it was purchased on line and neither the order confirmation or invoice had anything relating to Product Care or Warranty.

 

Last week while turning the matress we noticed a massive bulge in the side of the matress on one side.

 

Before I go any further its worthwhile saying that it came without any care intrsuctions,

only a small circular card with the 'flame retardent' icon.

 

Ive read in a couple of places that Bensons advocate that the matress is turned every week (utter nonense?)

and that is takes three months for it to be 'settled' (more utter nonsense?)

 

Spoke to Bensons today and

Becky at Customer Services, while being helpful, wouldnt accept that the bed was faulty

and said that they would need to have the bed 'independently' assessed

and said they would arrange somebody from FIRA to come and asses the bed.

 

I explaind that I had read reports that when this had happened to other consumers

the decision did not go in their (the consumers favour)

and offered to pay for FIRA to come and assess the bed myself but Becky declined my offer.

 

I was put on hold and she came back to me with the name of another company (cant remember as this all happened earlier at work)

 

when I looked them up they were an insurance company. I

did offer to send photographs but Becky said this wasnt acceptable.

 

To conclude,

I have taken a day off work next week to facilitate the assessment of out new bed

- I want to be optimisitic however there's a part of me thats very doubtful I will get a replacement or refund or repair

- this is based on other reviews and forums Ive looked at over the past few days.

 

Can anyone provide any suggestions what I would do next if the assessment goes against me?

 

As mentioned above,

the matress is 5 weeks old from new,

has been used for its intended purpose

- to sleep on, and neither myself or my partner are obese or overweight.

ANY feedback would be REALLY appreciated.

 

Thanks

 

Steve :smile:

Edited by steve barber
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Hi & Welcome..

 

As you have found B4B are the very worst at everything including their customer care!

 

Stay OFF the phone, you need to keep everything in writing, or in person.

 

Get onto your local Trading Standards and report this sorry outfit for their abysmal service.

Have a read of SOGA also, keep a diary of events also, and photograph the mattress, these clowns need closing down.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Please can you tell is the value of the bed.

 

You are covered by the Sale of Goods Act and that means that any goods which you buy must be of satisfactory quality and this means that they must match up to the expectations of a reasonable consumer for a reasonable period of time given all the circumstances such as price description – blah blah blah.

 

I think that you are doing the right thing but also take photographs. Also keep copious notes of any phone conversations you have and ideally you should be recording them in fact you should never speak to any company on the telephone without recording your calls – ever.

 

What make it is the mattress? Is it Bensons own brand? I think you should research the Benson site thoroughly and see what claims they make for their mattresses. It is inconceivable that they don't see glowing things about it and the durability of the product.

 

If this is a branded item then also you should be up to find other claims from manufacturers.

 

It would be very helpful if you could get an independent assessment from one or two other mattress suppliers. Of course Bensons will say that they are prejudiced against Benson products but I think that if you took the assessments plus the very obvious fact that you have a mattress there that is not even lasting for five weeks – I think it would take very little to convince a judge that there is a problem. Add to that the other things you find about Bensons over the Internet and it's probably all you need.

 

I would collect all the evidence together as quickly as possible and then write Bensons a clear letter rejecting the mattress. Say that it is not fit for the purpose and you want a complete refund. Tell Bensons that if you don't get the refund within 14 days – and the mattresses collected from you that you will begin proceedings in the County Court and without any further notice.

 

Don't make this threat unless you are prepared to go through with it. Don't bluff.

 

Bringing small claims in the County Court is very straightforward. There is lots of information on this forum and you could even buy a book. It will all stand you in good stead when you've done it once you will have confidence to do it again and again and you won't take any more rubbish from any suppliers ever.

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Thanks for the welcome Bazoooka - Woooah...thats very good advice. I was going to put something in writing to them today and your comment has made me rethink - I will get on to this tomorow. Im a but reluctant to get heavy handed from the off - is it worth going with the process and waiting for the asessor next week, or should I just demand a refund due to the matress being faulty which it clearly is? Bensons policy is not law so, as far as Im aware I dont have to abide by them, especially when something becomes so faulty in sucha short amount of time? I have degenerative issues with my neck and back so want to get this sorted as soon as possible. If I get trading standars involved I would need t contact the offices nearest Bensons HQ wouldnt I?

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Hi there Bankfodda - thanks for the reply - it was £599.99 and was not purchased in a sale or other discount offer.

 

Its an Airflow 5000 Plus Mattress.

 

Ive had one experience with Small Claims a few years back with Avis (car rentals) who tried their luck charging me £30 to send a letter - they lost :wink: and the whole process was very simple.

Ive already looked at the Furniture Ombudsman website and it appears I can get an independent assessment for £125.

 

Thanks

 

Steve

Edited by steve barber
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Well it would be the best idea to get an independent assessment but of course if the assessment went against you then you would definitely lose £125. If the assessment went for you then you would get your assessment money back once you won the claim.

 

Frankly with a bed only five weeks old I can scarcely imagine that you would need an assessment that that's a decision that you will have to make.

 

If they won't take the mattress back they want to take to litigation then I would also suggest getting a new mattress elsewhere storing your defective one and making a daily storage charge of say – 50p.

 

Of course you would write to Bensons in advance and tell them that this is what you will be doing and that you will be charging the 50p storage and adding it to your claim.

 

It is very important to make sure that everything is clear and that you disclose everything to Bensons so later on in a court case they can't say that they didn't know and that it's unfair. You have to show that you gave them every opportunity.

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