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    • hello   I was involved in an unpleasant incident at a company which I spotted was a regular thing happening there. It was not nice for me as I was mildly allergic, and I knew that it could have an even more negative reaction in some people. and so I had to do something to stop it.   I did not want to be aggressive in my response. I just said it was not malicious and tried to be helpful and reasonable, as there was risk of the same thing happening again to others, I was very helpful.   I was 'eventually' assured it would not happen again.   I thought I might be eligible for some form of compensation. They would not send me their policy’s when I asked.They would not discuss compensation funds. But they asked for my address and sent me a surprise gift, a rather large package of alcohol  beverages which most people would be overly happy about. Unfortunately  I cannot consume Alcohol.  I am old enough,  although, they did not check ID. I used cash at the company, no cards Although I did state my age by email.   It is hard to return a gift, it pulls on the heart strings.  But I politely said thank you very much, but I cannot consume alcohol due to my beliefs and please may I return the package and asked for a voucher or perhaps suggest something else.   They politely said to offer the alcohol to someone who could enjoy it and thanks for all the help.   Can anyone give any thoughts on this? Was I wrong to ask for the return of the package?   Thank you very much.    
    • That may well be the case as part of their T&Cs...which also states you have to pay £300 +VAT cancellation fee.....but you dont have any legal right as your LTD Company and not a Consumer..you dont have protection of the Consumer Rights Act.
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    • Yes Jase a default can be registered for current accounts that attract an overdraft...although the default would have placed by HSBC not Intrum Finance.There name would have been added when HSBC assigned the debt to them.   Andy
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the garage doesn't reset lights on the dash

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When my wife drove my LR discovery for MOT in a big garage chain, all lights were off on the dash before MOT. But after MOT, ABS, HDC, TC and brake system lights are on, never off, radio also is not powered on. MOT failed for ABS light. I asked them to reset all lights. They said they followed the procedure, they are not responsible. Who should I complain to? Thanks in advance Kai

Edited by kaijun61

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This is just me but you need to put it into writing to the Garage chain manager or the head office customer relations dept. If it is a Disco they will always want to protect their Brand image and it could just be the garage manager is being a plonker due to target figures. You may also want to mention:


Supply of Goods and Services Act 1982


The vehicle was fine when it went into their care and by accepting the vehicle they agree the vehicle had no faults


Wait for more replies though

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Not kwikfit or halfords is it

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks


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Have you tried going for a run to charge up the battery - sounds like typical land rover error - the battery needs to be in top condition and have/hold decent charge or it'll be lit up like a Christmas tree - I'd suspect that they left the key in the ignition and radio / climate etc on with engine off and the volts have dropped (my range rover does the same every now and then an example is if the windows are down it doesn't "sleep" so climate/radio/sat nav etc all drawing small amounts of power, fine to start and all warnings and alarms going - hdc / abs / low gear / coolant temp etc - all fine after an Italian tune up)

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Thank you for your advices.


Finally, the garage manager drove my car somewhere and reset them. He still says the passenger side ABS (wheel) sensor has problem. When abrupt braking is done, the ABS light would be on. I have experienced ABS, and never found its light on. The battery was changed one year ago, it should be O.K. I don't know why they disconnected the battery. He says it is for MOT. I have never seen any MOT check would disconnect the battery before, otherwise they had my radio key.

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