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By BankFodder · Posted
From the questions you are asking here, I think it's about time that you paused and started reading around the stories on the subforum so that you understand the way that we approach these things . It's important that you are familiar with the steps because it will give you a greater level of confidence and make you much more effective when you start to go formal with them Spend at least a day reading around lots of stories not only to understand the principles involved but also to understand the steps . Then come back here -
When you say make a claim is that just letting them know that if there is no outcome in 10 days I will send a letter of claim?
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By BankFodder · Posted
Yes an initial letter of complaint will be ignored but you should send it anyway . Send a letter of complaint and make your claim. After about 10 days or so, come back here with a draft letter of claim and we will go through the next step . In the meantime, make sure you read up about the enforceability of the insurance requirement and all the other issues that will come up during your claim against them. We have lots of stories on the sub forum and we have covered everything. -
I have not sent a letter of complaint as I didnt see the point as its gonna get ignored anyway. I have been in communication with Packlink rather than Evri directly as I was told to contact Packlink. They sent me an email explaining the £25 compensation after I said that I wanted to be compensated in full, thats the only pretext so far. No I did not take out insurance.
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By theberengersniper · Posted
Suzanne, DX has already answered your questions, so there's no sense in me repeating that, but I do want to point out how much you're over-reacting to this issue. You said yourself the gift card looked just like any other, so who's to say you didn't already have a Curry's gift card at home and mixed the two up? Curry's couldn't, or didn't know how, or simply didn't bother, to limit the gift card to specific product groups. They could have done that. Their failure to do so is not your issue. Stop worrying and crack on with life. You are in no danger here.
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